Started monday with no wifi, no tv remote in the room and having to try twice to get my key working. No real complaints about the room, comfy bed and usual noise not the hotels fault. However asked for a tv remote every day for the week and was not supplied a working one. Wifi isues again tuesday, had to try 3 times to get into the room with the key. Come wednesday, cleaners hadnt even been in to the room, but had instead left a pile of towels on the floor outside the door. Complained to reception and told the manager would see me at checkout friday, but when I asked was told she was unavailable. As i said, cant fault the bed, room was hot, and only nice and decently helpful receptionist was the young lady wednesday night. Will avoid this hotel in future, felt very unhelped.
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- Also Known As:
- Surtees Hotel Newcastle Upon Tyne