Had a evening stay to get away from home while watching a theatre show as within walking distance to the theatre royal.
When we arrive it was a rather frosty reception as though they had never seen a same sex couple before! We were shown to the bar area which was cosy and clean and they didnt even have chanhe behind the bar.
lift wasnt working however even if it was working I wouldnt use for the fear of been stuck in it. The corridors were still full of dirty towels and laundry which we had to step over to get to our room.
The room was lovely, spacious and clean which surprised us with past comments although the net curtains could of been a bit cleaner but wasnt too much of a let down.
After the show we returned looking forward to a bath and relaxing to tv. The bath leaked all over the bathroom floor and the tv didnt even work!!
As there is no phones in the room I had to get dressed and go to reception to get the tv fixed. The receptionist must of thought I was talking in another language and came to have a look. He didnt have clue and just stoof looking at the TV for 5-10 mkns shrugging his shoulders and said to go back down to reception after midnight see if anyone can help... what is there to watch on a friday evening aftermidnight!!!
This would have been a perfect stay if the reception was more friendly, the bath didnt leak and the tv was working. All this for a valentines treat for my fiance was totally let down.
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- Also Known As:
- Surtees Hotel Newcastle Upon Tyne