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“Dirty Hotel wouldn't waste money to go!!!”
Review of Surtees Hotel

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Surtees Hotel
Isle of Man, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Dirty Hotel wouldn't waste money to go!!!”
Reviewed 9 March 2014 via mobile

On arriving couldn't find the hotel as situated at the back of a Car Park . Looked very dirty and mossy on footpath with rubbish outside and a rat trap very welcoming. No help with luggage to our room.

Three flights of stairs to climb to our room was disgusting and dirty doesn't look refurbished to me. No bottle of wine in room on arrival was stated !!!

Room 34
1. Toilet was not clean.

2. Mirrors and shower screen dirty.

3. Cobwebs and dust on windows
.
4. Stains on Curtains and Carpets.

5. Brown stain on Mattress.

6. Gap in between door card entry.

7. Chunk out of Door panel.

8. Chips and fag dubs outside window ledge.

9. Breakfast in bed was 30 mins late. ( grizzle of bone in breakfast)

10. Had to get card reprogrammed.

Would never go back not worth the money!!!

Stayed March 2014, travelled as a couple
Helpful?
Thank pwr_ngl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (128)
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English first
Edinburgh, United Kingdom
Level Contributor
75 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 8 March 2014

Great location and good enough value for what it is - an ideal place to use as a base for visiting the sights and nightlife of Newcastle. Clean room and good breakfast freshly cooked to order although this was not included in the room price. Don't expect views or fancy service - its just a stopover but it does that pretty well. It is an odd location as the entrance is round the back up an alley which is not too clean but thats not really the fault of the hotel. Helpful, polite staff so no complaints there. Next door to Brewdog which is a good or bad thing depending on your perspective. Not a hotel for spending a lot of time in but frankly why on earth would you visit Newcastle to spend your days hanging around a hotel. I would probably use it again.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Martin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barnsley, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
Reviewed 2 March 2014

This Hotel is very central to all the pubs, clubs and restaurants, so it is ideal if you are on a stag or hen party. I cannot fault the staff who work here, they are friendly and polite. One of the receptionist helped me get my friend to our room when we came back from a night out (He was little worse for wear) But the gentleman kindle helped me get him in the lift and to our room and made sure my friend was okay before he went back down stairs. For the room we stayed in was priced at 69 pound for 2 nights which was a very good price. The room was very clean and the beds are really comfy, I had a great nights sleep. The restaurant I cannot comment on because i never went in it due to sleeping in passed breakfast times. All in all it was a fantastic weekend made even better by staying in a comfortable and friendly hotel. Me and my friends would like to say thank you and we will be staying again in the near future.

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gav_swfc16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
68 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 23 February 2014

This review is going to sound very pedantic but a number of small issues got to me a bit by the time I checked out. The hotel itself is in a very central location handy for Quayside restaurants and bars. This is not a modern hotel but still manages to have decent sized rooms and refurbished bathrooms. Service is friendly and efficient. But coming back to the niggles - the free wi fi basically connected but was too slow to use. The instructions for working the shower just do not work - so I bathed instead. Could not make a cup of tea the second night because the milk in the room was not replaced. The hotel has a rather daft system where if you stay more than one night you have to get your door key re-coded each day. Don't expect a peaceful nights sleep not so much the Hotel's fault as the English culture of drunken Friday nights and yelling at the top of your voice until the sun comes up - you have been warned !

  • Stayed February 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AleDrinkerUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peterborough, United Kingdom
Level Contributor
71 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 23 February 2014 via mobile

Polite receptionist cheered me up as the entrance to the hotel was round the back and dark and dingy. Room had a blood stain in bathroom. Room had all complementeries which was nice. Poor veiw but cant be helped. Good location. Also room smelt fresh.

Stayed February 2014, travelled with friends
Helpful?
1 Thank Hotspur1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glasgow, United Kingdom
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 February 2014

This has to be the worst hotel I've stayed in it shouldn't even be called a "hotel" more like a knocking shop up the side of an ally way next to a lap dancing club.
At first view me and my friend weren't too sure of the hotel as its out the way up the side of an ally with about 20 stairs to climb, we had 2 heavy suitcases to carry after travelling for hours - it wasn't ideal but we thought we would give the hotel a chance maybe it'd be better inside. we couldn't be more wrong!
Soon as we entered the reception area we immediately felt intimidated and frightened by two old men sat staring at us whilst we checked in. Still giving it a chance, we checked in and got given the key for the room, we were on floor 2.
As we walked round to the lift area we see it is out of service and we had to again drag 2 heavy cases up the stairs, never got asked if we wanted any help or anything all we got was two weird guys staring at us. What we did realize is that the lift was filled with junk.
Took us a good 10/15 mins to get up the stairs as I was pulling my friends case to because she is pregnant. We get to floor 2 and the only way it can be described is a seedy disgusting horror movie. We felt unsafe and frightened before we even entered the room. Not to mention there was a huge crack in one of the doors as if someone had put a hammer or knife through it.

Once in the room we immediately didn't want to be there many things were wrong:
1. a crack in the window, causing an extreme draft with not a very nice view, brick wall.
2. the windowsill was sticky and disgusting
3. the carpet was sticky and moldy/full of stains
4. the plug socket had a huge crack in it, could have been electrocuted
5. the windows had a sticky substance on them, don't even want to know what it was
6. the toilet pan had hairs all around and so did the bath
7. the disgusting smell as soon as we entered the room.

We physically couldn't stay here, two young girls in this hotel was far from safe.
Luckily we booked into another hotel called Sleeperz which is the best one I've stayed in by far.
After paying £49 for a room, we didn't even stay in and we didn't even take our jackets off or use any of the facilitates we were refused a refund due to some "company policy" rubbish.

The reception lady was so rude, she didn't even care that we weren't staying or asked if she could be of any help all she could say was "all hotels in newcastle are the same with stag do's etc" which they aren't! Once we came down the stairs to leave there was about 15 men standing checking in all watching us leave, obviously staying there to go to the lap dancing club. That shook us and we couldn't wait to get out.

Once outside i almost tripped down the stairs then noticed there was a bit of marble hanging off the stair case. So dangerous.

Would go as far as saying this place should be shut down completely it is a sad excuse for a "hotel" the photos on the website are far from what the actual place looks like.
Its made out to be this nice hotel when really its not, its more like a knocking shop for guys to take unfortunate girls back to. Disgusting.

If you were looking to catch an STI by sitting on the bed sheets or wanted to be near a seedy lap dancing club then this hotel is for you otherwise i wouldn't waste my time.

I will not be stopping until I get a reply from the manager regarding my refund.


STAY CLEAR!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
go to SLEEPERZ hotel instead!!!!!!!!!!!!!!!!!!!

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 689emma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Newcastle upon Tyne hotels

Newcastle Upon Tyne, United Kingdom
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 18 February 2014

I agree with Lord Muck - we got what we paid for - description of the quaintness of hotel was spot on. Yes the lift was out of order but come on - who dosn't need a bit of exercise now and again - and I have two hip replacements. The breakfast was lovely - fresh fruit and not just your ordinary grapefruit/oranges - there was grapes, bananas, blueberries, strawberries, pears, apples etc. Great value for money and yes we had the scaffolding outside which was no problem.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Glynis D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Surtees Hotel

Property: Surtees Hotel
Address: 12-18 Dean Street, Newcastle upon Tyne NE1 1PG, England
Region: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Amenities:
Bar / Lounge
Hotel Style:
Ranked #71 of 82 Hotels in Newcastle upon Tyne
Price Range (Based on Average Rates): £
Hotel Class:3 star — Surtees Hotel 3*
Number of rooms: 40
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Also Known As:
Surtees Hotel Newcastle Upon Tyne

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