Check in was a total joke, 1 person and she kept stopping to deal with people pushing in the queue. Charged me the wrong amount - I told her, she told me it was right and then demanded I pay the right amount the next day on check out. She was also the bar staff so although the bar was open we had to wait ages to be served so gave up. At breakfast we were told to wait because the waitress was too stressed to serve us and then we were told we had already eaten - we had to argue to get our food and all of this made us late for an appointment. They also didn't have the rooms we booked so we ended up paying more for an extra room because they had messed up and when I tried to get this discounted they became rude and abrupt with me and it was made clear that our deposits £50 each would not be returned if I didn't pay it. Still waiting for the transactions to be processed and dreading another mess up. Extremely poor service and I'm out of pocket too.
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- Also Known As:
- Surtees Hotel Newcastle Upon Tyne