Considering the website says this hotel is recently refurbished, I don't think slapping a bit of paint on the walls counts. The entrance is at the back of the street and the first thing you are welcomed with are a line of dirty bins.
I got this hotel through a wowcher deal but didn't expect the worst room in the building because it was cheap. The bedding and towels were clean but that was all that was. My first room was room 35, an attic room. This room was on the third floor and with no lift there were a lot of stairs to have to carry all the luggage up. It seemed to be a longstanding problem as the receptionist was advising people to get their room cards reset before walking all the way up to their rooms in case they didnt work properly, The first thing I noticed was that the net curtains were black with dirt. The woodwork of the old sash windows was also filthy. The carpet hadn't seen a hoover for a very long time and I wouldnt walk on it without footwear. The bathroom door didn't shut at all but that was probably ok because the fan in there was that full of dust it didn't stand a chance of working. The strip on the bottom of the shower screen was black with mould and teh shower was broken, however I managed to fix that myself.
The room overlooked a train line and during the night the surrounding bars and restaurants were constantly emptying bottle bins. It was so stiflingly hot that it was impossible to sleep with the windows closed and with the noise outside impossible to sleep with them open!
Apparently the manager is the only person who can deal with room issues so I had to sleep in the room for a night until she relocated me into a superior room........... OMG it was worse than the first one, just a larger room for more dirt to accumulate. The bathroom had pink limescale and mould everywhere, the floor was filthy and I could see the dirt on the skirting board when I walked in.
I didnt dare go to try the breakfast which was included because god knows what the state of the kitchen is, I wouldnt even make a coffee in my room.
The place really was the dirtiest I have ever seen
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- Also Known As:
- Surtees Hotel Newcastle Upon Tyne