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“Not At all impressed”
Review of Surtees Hotel

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Surtees Hotel
Reviewed 25 August 2014

Wasn't happy with the surtees to be honest it's a bit dated and the noise levels from street are unbearable it's surrounded by bars and bistros which go on till the early hours Staff are not interested in your issues breakfast was ok but nothing special , stayed for 2nights couldn't wait to leaveel

  • Stayed: August 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank gomez081
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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292 - 298 of 594 reviews

Reviewed 23 August 2014

The staff were excellent very friendly and polite. The room was clean and the shower was excellent tea making facilities and biscuits. The lift was broken all the time I was there. It was a dated hotel but for the price good value. Wifi free and good flat screen TV. I stayed at the back of the hotel on first floor and looked on to a car park and bins which were emptied each morning at around 6am and the noise would wake the dead. The breakfast was outstanding fresh fruit and cereal and a lovely freshly cooked full English. Bread buns toast and and croissants, a choice of fresh orange and other juices.

Room Tip: try a room at the front of the hotel very noisy at the back!
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  • Stayed: August 2014, travelled solo
    • Value
    • Cleanliness
    • Service
2  Thank Nor5053
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 August 2014 via mobile

Waste of time. Unless you have 2 hours to wait for the dipstick to check you in and charge you incorrectly .....
Rooms are dirty. Noisy. Smelly.
Location is good but please, for your own sake, book in anywhere else. Anywhere. Anywhere else. Anywhere.

Stayed: August 2014, travelled with friends
2  Thank jenmont
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 August 2014

Surtees hotel is sited perfectly in the city centre and ideally placed for the dozens of shops, bars, restaurants cinemas etc which are all within a few minutes walk away. There is a multi storey car park beside it. The hotel is old, perhaps quaint and it boasts a lift which was installed in 1923!!! Staff are helpful, polite and friendly and the hotel is spotlessly clean. Our twin room was big bright and airy with an excellent ensuite bathroom and great shower. Tea making facilities are provided and biscuits too. There is even a hairdryer, iron and mini ironing table. We were given a complimentary bottle of red wine on arrival and it wasn't the worst I've tasted. The decor looked fairly new but was let down badly by the careworn carpet. There's a nice big and bright breakfast room with a great choice available. We had the cooked breakfast. It was made to order and extremely good too. All in all this was great value for money and I would not hesitate in returning. You only get what you pay so don't expect the Ritz.

Room Tip: Avoid rooms overlooking the main street.
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  • Stayed: August 2014, travelled as a couple
    • Value
    • Sleep Quality
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3  Thank bilbo471118
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 August 2014

Alarm bells started to ring as soon as we walked up the to reception which is at the rear of the hotel , the path was covered in weeds ,broken beer bottles , cigarette buts ,not a good start . Our room on the first floor was at best "fit for purpose " no air con , old fashioned single glazed sash windows and curtains the thickness of o poppadom , this all combined to made a goods nights sleep well nigh impossible at the hotel is on a main road besides lots of bistros , bars etc, where revellers are out until after 3am.. When we booked we were promised a bottle of complimentary wine this took 3 attempts to get . Whilst breakfast was nice the dining room( I use the term loosely) resembled a school canteen with plastic picnic furniture . All in all I wouldn't use this hotel again

Room Tip: Don't book one go somewhere else
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  • Stayed: August 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
2  Thank CatherineMcClymont
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 August 2014 via mobile

Stayed here for one night and found it perfectly acceptable. Nice comfy bed and decent TV and shower. OK it's not The Ritz but good central location. A little bit noisy at night but ideal if you are looking for a reasonable hotel in the city centre. Yes, I would stay again.

Stayed: August 2014, travelled on business
1  Thank David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 August 2014

Firstly for what we paid via wowcher this was a super deal. Also the breakfast was great with Loads of choice for everyone. The staff seemed really friendly too. Very helpful and this includes cleaning staff who keep tea and coffee well stocked. The location is also superb for all attractions to be had. End of positives.
Negatives.
The lift never worked once in three days. This was a real pain due to my dad being not the best on his legs anymore.
If you are thinking of staying here with children please think twice. There is a strip joint two doors down which can been seen with prying eyes if not careful.
If you are willing to pay for the above save your money. On return to our room one mid afternoon we witnessed a couple having full sex completely naked. They made no attempt to go when they realised we where in our room. Need I say anymore?!

  • Stayed: August 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank Helen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Surtees Hotel

Address: 12-18 Dean Street, Newcastle upon Tyne NE1 1PG, England
Region: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Amenities:
Bar / Lounge
Hotel Style:
Ranked #73 of 83 Hotels in Newcastle upon Tyne
Price Range: £47 - £103 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Surtees Hotel 3*
Number of rooms: 40
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Also Known As:
Surtees Hotel Newcastle Upon Tyne

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