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    Reviews (623)
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    207 - 212 of 623 reviews
    Reviewed 1 August 2015

    lovely staff nothing is to much trouble for them pleasant friendly and helpful :) great room and very comfortable bed best nights sleep ever in a hotel will definitely come here again :) 2 mins walk from great shops and 2 mins walk from the beautiful quayside absolute surrounded by restruants and brilliant drinking places 5 star staff and situ and great affordable price

    Room Tip: room 6 is a lovely sunny room and has a view of the tyne bridge
    • Stayed: July 2015, travelled with friends
      • Location
      • Cleanliness
      • Service
    1  Thank bev365
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    Reviewed 31 July 2015

    First impressions not good - the hotel doesn't actually have entrance signs and is wrapped around the back of a 'Brewdog'.
    We waited in the reception area for around 10 minutes until someone came to the desk to check us in.

    When we got to our room, Cleaning staff were sitting on the stairs/around our room talking about other members of staff and didn't seem very friendly. Felt like i was in their way trying to get into my room - not professional at all. If looks could kill..

    Now the room - It instantly felt dirty.
    The bedding etc seemed okay, however, there were clumps of dust in the corners of the room, the window & curtains were disgusting. The bathroom had a terrible sewage smell and everything in general just didn't seem clean.
    The shower didn't work so i had to have a bath (which was difficult considering the sewage smell wasn't the nicest smell when you're hungover!)
    Also i was woken up at 6am with a group outside our bedroom window having some sort of argument about something - not sure if this was staff.

    The only advantages are - right next to loads of bars/nightclubs.
    Came with plenty hangers. Shower gel & soap. Iron board. Tv with freeview. Biscuits & tea/coffee facilities (however i wouldn't want to use the mugs - wasn't sure if they were even clean)

    I wouldn't recommend this hotel. I'm sure there are nicer hotels in Newcastle - but i suppose what you're paying for is the location.

    • Stayed: July 2015, travelled with friends
      • Rooms
      • Cleanliness
      • Service
    3  Thank Laura W
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    Reviewed 27 July 2015 via mobile

    Stayed here with friends at the weekend.
    We had 2 double bedrooms on the third floor.
    Was worried about the stay after the numerous terrible reviews on here. Do not believe.
    One of the rooms (39) was a lot larger than the other but 35 was ample size. Both rooms had shower gels, biscuits, a kettle and iron provided.
    Very clean in both the bedroom and bathroom, can't complain.
    The window frames are dirty so an improvement would be cleaning these. And if you wish to stay for a solid nights sleep the railway line behind the hotel way keep you awake. I would certainly stay here again as a base for a night out! On returning late there was 24 hour security and checked our room number making you feel more secure

    Stayed: July 2015, travelled with friends
    Thank Crc36
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    Reviewed 26 July 2015

    Got to Newcastle early and was able to drop my bag off to go and do some sightseeing. Around 3pm I was back at the hotel and was promptly checked in. The room ( 35, 3rd floor ) was nice and clean. View wasn't al that as the room faced a parking garage. Bed was very comfortable. Didn't sleep to well because of the noise coming from the garage late at night. There for I had to close the window and since there was no airconditioning it wasn't al that comfortable.
    Anyway I had a good breakfast in the morning and check-out was a breeze again.
    If I get back to Newcastle I would stay again.

    Room Tip: Ask for a room not facing the garage !
    • Stayed: July 2015, travelled solo
      • Value
      • Location
      • Service
    1  Thank nieb20475
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    Reviewed 22 July 2015 via mobile

    I was not looking forward to staying here after reading the reviews. However, I had a very nice stay.

    I stayed in a twin room, very spacious and came complete with a bath which in my mind is a luxury these days with hotels of any standard; I took full use of it; water was piping hot and the bath was a really good size. You get your usual complimentary shampoo and soap etc.

    The room also came with a hairdryer, iron and mini ironing board; something else that is a lacking in other hotels. The mini ironing board isn't the most convenient of things but it does the job. You have your usual tea and coffee and biscuits, all fine.

    The bed was very comfy and I had a really good sleep. The room was clean and tidy.

    Staff were pleasant during check in and also the staff on night shift.

    I would say though, the hotel does need a bit of a refurbishment in places; I'd say the stairwell and the main entrance. Also, there was a bulb out in my room and a plug socket was cracked but that's me just being picky.

    The biggest thing that I noticed was the noise from outside. I faced the car park and the railway, railway fine, that doesn't bother me but they were doing some maintenance in the car park I think, dreadful racket. It would have helped if the windows were double glazed.

    I would happily stay here again; the location is perfect for me.

    .

    Stayed: July 2015, travelled with friends
    1  Thank Craig D
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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