Due to a bereavement my wife and I needed a cheap, convenient and quiet hotel as we journeyed 335 miles from Kent to Wallsend. The room was discounted but there was no mention on the website for the extra cost of breakfast. The staff were very good to me as my Aunt had just died in the afternoon and we received an upgrade to our standard room (Thank you for your kindness). The food in the restaurant was excellent however the house wine was very rough! Our stay was a mixture of standards. The bed was excellent and we both had a quiet nights sleep. The town of Whickam stuck on a steep hill is very run down. The food in the restauarant was excellent, but nearly £13 for a cooked breakfast and nearly £9 for continental is far too steep. The coffee the first morning was stewed. I liked the bathroom but there is a lack of attention to detail: two people staying for 2 nights and 1 towel! No extra soaps given. The extractor fan did not work.
So to sum up: staff were friendly but the hotel is disorganised and not 4 star. The village might be ideal for the metrocentre and the A1 is nearby but not a great place to start a holiday exploring the North east (there are about 10 car parking spaces only)!
I would not book here again.
- Official Description (provided by the hotel):
- The BEST WESTERN PLUS Gibside Hotel, in the center of wonderful Whickham Village, has the location, location, location you are looking for - whether you are here on business or staying at your leisure. Built in 1982 and extended in 1990, the hotel has a reputation for relaxation. In a historic village setting, it is little wonder that many television productions have been filmed in the area. Our friendly staff, many of whom have been at The BEST WESTERN PLUS Gibside Hotel for over 25 years, will give you a true home-away-from-home experience. Friendly and caring, they will make your comfort their top priority from the moment you check in. ... more less
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