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“Great Hotel With Great Customer Service!”

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Best Western Gibside Hotel
Certificate of Excellence
Reviewed 23 August 2013

What a lovely hotel with great customer service! Kudos to Joy and her staff for such a wonderful experience. The restaurant provided delicious food and the service in the restaurant was outstanding! The help and concern provided by the staff when an accident occurred on Hadrian's Wall with one of those in our group was deeply appreciated. I hope to return to this great place!

  • Stayed: August 2013, travelled with family
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Thank DRH0PS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Suki45, Director of Sales at Best Western Gibside Hotel, responded to this reviewResponded 29 August 2013

Dear Dr Rigby
Thank you for taking the time to review your recent stay with us . I'm so pleased you all enjoyed your visit , and thank you for your kind comments, which I will make sure are passed on to the staff concerned . We do hope to see you all again in the future .

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Reviews (266)
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213 - 219 of 266 reviews

Reviewed 16 June 2013

I usually plan my hotel trips a long way in advance and get very good deals. This time I ended up with a week's notice and all of the usual places were booked, expensive or subject to all night parties in Newcastle. After looking at the Trip Advisor reviews I setled on The Gibside, which at £65 for a double room is not unreasonable. It was ironic but there was a wedding reception being held there so I was concerned I would have a sleepless night, but this ended at midnight. It's not a bad location and the staff are very friendly. My only negative comment is that £12.50 is a bit pricey for a breakfast, and I was still full form the Indian meal from the night before so I had a DIY one from Tesco Express.

  • Stayed: June 2013, travelled solo
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1  Thank Davebb1955
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 June 2013

I stayed at the hotel while on business. The hotel is ideally located and easy to find in a very nice place called Wickham just next to Newcastle city centre. The rooms are large and spacious and quite modern. there are plenty of eating facilities in the hotel which are very nicely furnished the food is lovely and the portions are huge. There is also plenty car parking on site and near the hotel. All the staff I came across at the hotel couldn't do enough for me so I definitely recommend this hotel for business or pleasure

  • Stayed: May 2013, travelled on business
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Thank Craigp280885
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 May 2013

We used the Gibside hotel for our daytime and evening reception to celebrate our wedding with family and friends. Everything was amazing and the staff at the hotel helped make our day extra special - special mention to Paco for all his help and support during the day. If your looking at wedding reception venue's i would defiantly check this place out you wont be disappointed. Great rooms and food was fantastic.

Thank you

Peter and Anthony

  • Stayed: May 2013, travelled as a couple
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1  Thank Anthony G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Suki45, Director of Sales at Best Western Gibside Hotel, responded to this reviewResponded 29 May 2013

Dear Peter and Anthony
Thank you so much for taking the time to post a review, and we are delighted that you both enjoyed your special day .
Thank you too for your kind comments regarding our staff and food - I will make sure they are passed on to Paco and all of his staff .

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Reviewed 27 April 2013

My wife and I stayed in April 2013.Looked it up on the web first. It was easy to find. Parking at rear in public car park that cost £1 per day, the area is nice and there is a small shopping mall nearby .Receptionist was very helpful and polite. Room was excellent, nice big comfortable bed, clean room, good wardrobes ,TV was modern, and wifi was free.Bathroom was very nice with good towels and a heated towel radiator. Room was warm and quiet. Very clean hotel.We will be recommending the Gibside to our friends .It does exactly what it says on their website

Room Tip: Room 405 is nice.
  • Stayed: April 2013, travelled as a couple
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Thank Vince R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 March 2013

Good night, good staff (fit reception lady at night) deluxe room is nice, but too singles put together, uncomfey, especially if your at it ;) only 2 things wrong, 1. The bed situation 2. NO BUBBLES FOR TE BATH!!!!!!!!
Cheers the now

Room Tip: Don't sniff the bible
  • Stayed: March 2013, travelled as a couple
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Thank Lenny B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 March 2013

In Newcastle on business and hotel booked by employer. I checked website and on arrival was not dissatisfied at all. The food and service in the paco restaurant was excellent. Service throughout was very friendly, well it is the North East, Yes I wasn't paying but would not be objected if I were. 3star rated but delivered 5 star quality

  • Stayed: March 2013
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Thank RachelElle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Suki45, Director of Sales at Best Western Gibside Hotel, responded to this reviewResponded 14 March 2013

Dear Rachel
Thank you so much for your very kind comments - we are delighted that you enjoyed your stay with us, and that you enjoyed your meal in Paco's Restaurant . I'm so pleased our staff were helpful and courteous , and we do hope to have the pleasure of seeing you back at the Gibside Hotel in the future .

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Additional Information about Best Western Gibside Hotel

Address: Gibside Arms Hotel Front Street | Whickham, Newcastle upon Tyne NE16 4JG, England
Region: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #36 of 82 Hotels in Newcastle upon Tyne
Price Range: £55 - £97 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Best Western Gibside Hotel 3.5*
Number of rooms: 45
Official Description (provided by the hotel):
The BEST WESTERN PLUS Gibside Hotel, in the center of wonderful Whickham Village, has the location, location, location you are looking for - whether you are here on business or staying at your leisure. Built in 1982 and extended in 1990, the hotel has a reputation for relaxation. In a historic village setting, it is little wonder that many television productions have been filmed in the area. Our friendly staff, many of whom have been at The BEST WESTERN PLUS Gibside Hotel for over 25 years, will give you a true home-away-from-home experience. Friendly and caring, they will make your comfort their top priority from the moment you check in. ... more   less 
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