Our in 308 night away was ruined by noisy inconsiderate other guests that had been to a wedding in the building , doors slamming ,loud music running up and down all this till 5.30 am then again at 8 am so had hardly any sleep ...
WHAT A SHAME this hotel is beautiful rooms lovely ,the staff on check were very good .
Annoyed by the receptionist claim no managers available over a bank hoilday weekend ... i have worked in hospitallity and i just dont believe that managers are all allowed bankhoildays off.
Fobbed off by receptionist saying it was a wedding party was not the only people complaining no offer of refund of reduce rate . shame wont be staying again lost a customer .
- Official Description (provided by the hotel):
- The BEST WESTERN PLUS Gibside Hotel, in the center of wonderful Whickham Village, has the location, location, location you are looking for - whether you are here on business or staying at your leisure. Built in 1982 and extended in 1990, the hotel has a reputation for relaxation. In a historic village setting, it is little wonder that many television productions have been filmed in the area. Our friendly staff, many of whom have been at The BEST WESTERN PLUS Gibside Hotel for over 25 years, will give you a true home-away-from-home experience. Friendly and caring, they will make your comfort their top priority from the moment you check in. ... more less
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