The problem with the Newcastle Mal is not the rooms; it is its public areas and service values.
As a resident of a hotel entertaining clients, I would expect to be able to get a drink in the hotel bar around midnight without been told things like “ sorry we can’t do that cocktail we have put all of the ice away” or “ we have not got that liqueur”, granted things were sorted out eventually, but I really don’t think this is in line with Malmaisons marketing to the adult & business markets to be made to feel that it is too late to have a drink and I really should be tucked up in bed.
Breakfast service was equally uncoordinated and slow, and whilst on a weekend this would not cause me a problem, when I am away on business and working to a schedule it is more of an issue.
All of the public areas of the hotel seem a bit tired and unloved, and could maybe do with a refurb, so whilst I didn’t hate the Newcastle Mal, it certainly could learn a thing or two from the Liverpool and Oxford Mals about presentation.
- Official Description (provided by the hotel):
- Fog on the Tyne? Let's hope not. Otherwise you'll miss the great view of the Tyne Bridge you get from our hotel in Newcastle city centre. But then, when you're staying at Malmaison Newcastle, it's the views on the inside that tell you your boat's come in. While you're right at the heart of Newcastle's great shops and exciting nightlife, the lure of MALBAR's legendary cocktails and the Mal Brasserie's classic dishes with a twist is pretty strong. And who wants to spend all night out on the town when one hotel in Newcastle has a whole floor with a shipbuilding theme and bathtubs you could sink a battleship in? It could only be the Newcastle Mal. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Odigeo, Expedia, Hotels.com, TripOnline SA, Ebookers, HotelsClick, Evoline ltd, Cancelon, HotelQuickly and 5viajes2012 S.L. so you can book your Malmaison Newcastle reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Malmaison Newcastle Hotel Newcastle Upon Tyne
- Malmaison Newcastle Upon Tyne
- Malmaison Newcastle Hotel Upon Tyne