The Malmaison chain is my favourite in the UK and I've stayed at the Newcastle location many times (my previous review is very glowing). So I was really disappointed upon my recent visit to suffer from terrible issues in the restaurant.
Firstly, at dinner my well done steak came out so burnt that it was broken into three pieces - and it was lukewarm. My pat of garlic butter was in a tiny pan but not melted so I had to get off my chair and find someone who asked if I wanted it melted. Erm, how else do you put a sauce on streak?
My friend was served raw brocolli - made worse when she called over another waiter to complain, who pointed out as it was purple sprouting it should change colour when cooked - so why on earth didn't anyone notice.
At breakfast the next day I arrived 15 minutes before serving closed but the buffet wasn't completely stocked so the usual bircher musli I normally love wasn't there. I was put in a corner, ordered coffee and was forgotten about. After a long wait I again went looking for a waiter and asked for a hot food order to be taken and for the elusive coffee to turn up.
Coffee was brought with the plunger down on the pot and it was lukewarm so clearly it wasn't fresh.
I found egg shell in my eggs benedict, spat them out and left - hungry and disappointed.
At check out I was asked if everything was OK with my stay. I explained my issues and the guy who checked me out said he was the reception manager and would pass on my comments. He also asked for my email address (even though I'd filled it in at check in) and said he'd email me that day so I had his contact details. The point of this was he offered to arrange an upgrade or something to make amends if I returned.
I am still waiting to hear from him five days later.
Come on Malmaison - why the standard slip?!
The rest of the staff would do well to learn from the bar team. Despite the silly rule you can order food off the night menu in your room but not in the bar, our waitress offered to check if we could have some chips sent over. Her boss still said no but she tried and gave us nuts and olives instead.
I was part of a large group associated with a big band performing at the arena. Next time we'll thinking about going elsewhere sadly.
Feel very let down overall by a chain I expected more from.
- Official Description (provided by the hotel):
- Fog on the Tyne? Let's hope not. Otherwise you'll miss the great view of the Tyne Bridge you get from our hotel in Newcastle city centre. But then, when you're staying at Malmaison Newcastle, it's the views on the inside that tell you your boat's come in. While you're right at the heart of Newcastle's great shops and exciting nightlife, the lure of MALBAR's legendary cocktails and the Mal Brasserie's classic dishes with a twist is pretty strong. And who wants to spend all night out on the town when one hotel in Newcastle has a whole floor with a shipbuilding theme and bathtubs you could sink a battleship in? It could only be the Newcastle Mal. ... more less
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- Also Known As:
- Malmaison Newcastle Hotel Newcastle Upon Tyne
- Malmaison Newcastle Upon Tyne
- Malmaison Newcastle Hotel Upon Tyne