We stayed at the Malmaison for a Friday night on the May bank holiday weekend.
We booked on the bed and bubbles promotional rate, which had breakfast included and a glass of champagne with breakfast. When we checked in the receptionist was friendly, but was very keen to know if we wanted to make a reservation at the brasserie that was attached to the hotel and asking if we wanted a newspaper in the morning, aside from that I don't think she gave us much information. It wasn't until later that I realised that I had no idea what time breakfast was or where it was served and there was no obvious hotel information in the room. We had a nice double corner room on the second floor, it was very large, decorated to a nice standard and clean. After checking in we went to meet family members in the hotel bar, we decided to ask if we could redeem our free glass of champagne then rather than wait until breakfast the next morning, which they said was fine. The house champagne was included or you could upgrade to verve cliquot for an extra £1 per glass, also the bar staff advised us that there were canapés included with the champagne, which we said sounded great. We were in the bar for about 45 minutes and the canapés were just brought over as we were about to leave and go and have dinner, so we told the staff not to bother.
We asked reception to order a taxi to take us out in the evening and after about 20 minutes of waiting it didn't arrive, so we just got in another one that was outside. Don't actually know whether that was the hotel or the taxi company.
The location of the hotel was great, right on the quayside next to the millennium Gateshead bridge.
In the room there were menus for room service, when we got home from our night out we decided to get some room service, as there was a part of the menu that it advertised serving through the night until 6am. We ordered two chicken kormas, a few minutes after placing the order the phone rang, but there was no one on the other end. We stayed up for about an hour waiting for the room service, but it never arrived.
We had our breakfast the next morning, which I enjoyed very much. The breakfast muffins with sausage and bacon were lovely.
When going to check out, the receptionist informed me that there was a £4 supplement per person as we had cooked breakfast rather than just the continental. I didn't mind paying the extra for the breakfast as it was nice, but we were never told that it was just the continental breakfast that was included. Also we were charged £1.50 for the paper that we ordered, which again is fine, but both my boyfriend and I were sure that the receptionist said when we checked in that it was complimentary. Also when we checked out we were asked if we had anything from the minibar, but the minibar in our room was completely empty, so we couldn't have had anything even if we wanted to.
After checking out there was coffee and water in the reception, I asked one of the members of staff if I could have a glass to which she said, no this is for the football team not for guests (Cardiff city football team were staying there at the same time as us).
Like I say, I really don't know what to make of this place, the location was great, I slept very comfortably in the room, and the package that we were on had good value for money, but there was definitely a couple of points that let the place down and the service can greatly be improved upon.
- Official Description (provided by the hotel):
- Fog on the Tyne? Let's hope not. Otherwise you'll miss the great view of the Tyne Bridge you get from our hotel in Newcastle city centre. But then, when you're staying at Malmaison Newcastle, it's the views on the inside that tell you your boat's come in. While you're right at the heart of Newcastle's great shops and exciting nightlife, the lure of MALBAR's legendary cocktails and the Mal Brasserie's classic dishes with a twist is pretty strong. And who wants to spend all night out on the town when one hotel in Newcastle has a whole floor with a shipbuilding theme and bathtubs you could sink a battleship in? It could only be the Newcastle Mal. ... more less
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- Also Known As:
- Malmaison Newcastle Hotel Newcastle Upon Tyne
- Malmaison Newcastle Upon Tyne
- Malmaison Newcastle Hotel Upon Tyne