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“Exactly What We Needed”

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Sandman Signature Newcastle Hotel
Certificate of Excellence
Haddenham, United Kingdom
Level Contributor
219 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 142 helpful votes
“Exactly What We Needed”
Reviewed 25 November 2012

We chose this hotel over others of similar quality in the city simply becasue of its promixity to St James' Park - it was so lovely to be back in the comfort of our room so quickly after the match finished, & waking up to that view has to be a must do for any ardent Toon Fan! Yes it was a little noisy, but surely that's only to be expected in a city centre? If you're a light sleeper take earplugs! The entrance foyer had a real wow factor, the staff were helpful & friendly, the room was smallish but perfectly adequate, the shower was fantastic (no bath, but that wasn't an issue for us) & the bed was comfy. The WiFi was a bit intermittant & the corridors wouldn't be good if you had a migraine (or a hangover). The parking was across the street & cost £8, but on request that was extended to 4pm the following day for no additional fee. We enjoyed an early supper in the Shark bar before the match, but felt the way the waitresses were dressed would have been more appropriate for a night club - don't recommnd taking impressionable teenagers or easily shocked older relatives in there!! Will definitely stay again next time we need to be close to the stadium

Room Tip: we asked for a room as high up as possible & with a view of St James', & we weren't...
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  • Stayed November 2012, travelled as a couple
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Helpful?
Thank Gaz_n_Gill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Newton Aycliffe, United Kingdom
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 24 November 2012

We chose this Hotel for it's closeness to Newcastle City Centre for xmas shopping and Stowell Street, We were impressed with the quality and cleanliness of the hotel, the room was compact but well equiped and had everything you need for an overnight stay. The staff were friendly and helpful, both in the Hotel and The Shark Bar which is attached to the hotel. We were pleasantly suprised by the calm and relaxed atmosphere in the hotel especialy as we stopped on a match day. There were cheeper hotels available but were pleased we chose The Sandman and will definately be returning again next year.

  • Stayed November 2012, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank Sharon S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
north shields
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 17 November 2012

I booked this hotel with the romance package as a special treat for my Husband's 40th birthday.

We were both very impressed when we walked through the entrance as it is very modern. We only had to wait a few seconds before being invited to check in. The check in was reasonably swift and the staff were very friendly.

The corridors are also very impressive and the multi coloured carpet makes the corridors somewhat unique to another other hotel. When we entered our room I immediately understood why so many reviews on Tripadvisor for this hotel were saying that the room was small. It is a rather compact room but still plenty of space for the two of us.

The bed even had a sitting area at the bottom of it, but this did seem rather pointless as you would sit on the bed. However, it did proof a very good dumping ground for our coats and bags as there was nowhere else to put them.

On the subject of storage I was very disappointed to find that this was another hotel who did not value the need for a wardrobe, instead you were given a rather pathetic 4 pegs (exactly like coat hanging pegs) with 4 coat hangers. Not really adequate for hanging our dresses/suits etc etc. Also, there was very little options for storing undewear so I opted to keep this in my suitcase. This wasn't a problem as we were only staying one night but if you were there for a week on business it could proof a bit of an obstacle.

I was greatly ashamed to see that one of the net curtains in the room was getting mouldy at the bottom. This is certainly not the standard of cleanliness I expected when paying the price of the hotel room, this is probably due to the poor choice of glazing as the windows were all coated in condensation. They were also unable to block out the noise from the traffic and people outside.

The romance package gave an extra of a bottle of champagne and red rose. We pretty swiftly opened the champagne (they do provide the flutes too) which was delicious and didn't last very long. We did manage to get 3 glasses each out of the bottle (75cl) so that was perfectly adequate.

The television seems a little small compared to some rooms but not exactly a deal breaker. I did like the fact that as soon as you turn the television on it displays information about the hotel before then changing to your channel, very clever.

The hotel room also had a very interesting book providing all sorts of information on Newcastle and the North East.

My main complaints about the hotel feature around the bed, pillows and location. I found the bed uncomfortable and the pillow too flat for my liking. The location of the hotel means that there is a heavy amount of traffic constantly and with the Shark bar being on the ground floor of the hotel too you are also disturbed in the early hours of the morning by the clientele leaving. I was woken at 2am by people singing and shouting and again at 6am by more singing. This was something I expected the hotel to have taken into consideration and choose suitable double glazing to block out this noise, but as I have mentioned earlier the windows are not as they should be.

The breakfast was served in the Shark bar downstairs and you would never have guessed that this same bar had been used for drinking the night before, the cleanliness could not be faulted. Breakfast was included in the package that I choose otherwise I would never have paid the extortionate charge for this (I believe it is £15 per person). The breakfast was the same standard as that at a Premier Inn and there are cheaper options available nearby. I think this was reflected by the fact that there was only 1 other guest who joined us at breakfast time and judging by the list the staff had for lunch there were only a handful of guests staying for breakfast. Perhaps this is something the hotel needs to address very quickly.

All of the staff we spoke to were very friendly and attentive and the hotel was very nice in decoration but I do not see this hotel having a long life span in Newcastle. It already falls far below the standard of the Malmaison and Hilton hotels in the city. Also, there are many other boutique hotels available nearby with slightly more reasonable rates and better facilities.

I would advise people if they are a looking for a nice hotel for a special occasion in Newcastle this is probably your second/third option.

  • Stayed November 2012, travelled as a couple
    • Value
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Helpful?
2 Thank sharonborland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aberdeen, United Kingdom
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 13 November 2012

Went down to Newcastle for the weekend to watch a Newcastle United football match and stayed at this hotel across the road from St. James Park. Loved the room, lovely decor, speedy wi-fi and nice shower. The cooked breakfast was fantastic and the bar was something else.

I didn't know there were Hooter-type bars in the UK until we walked into the bar in the evening. Quite an experience. The hotel is within walking distance of the city centre and China Town so entertainment in the evening is no problem. All in all, a nice hotel and I would happily stay here again.

  • Stayed April 2012, travelled on business
    • Value
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Helpful?
Thank Eccentrik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmingham, United Kingdom
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 12 November 2012

Stayed here a few weeks ago. Between us I saw all 3 types of room; King, studio and suite. They were all of excellent size, with modern decor. The only thing id pick on is that I don't think the rooms have been finished to the greatest quality...I'd imagine the fixtures and fittings may wear and age pretty quickly. My room also wasn't as clean as it could/should have been...there were bits on the carpet and a couple of hairs in the bathroom! The bed was really comfy though and the staff were welcoming and helpful.

Location was great (we were West Brom away fans), not only for the football, walking into the town centre where all the shops took about 5 mins.

My mother and auntie took the benefit of the shopping package that i'd booked the room under direct with the hotel (Fenwicks voucher) which they loved!!

There is a sports bar attached to the hotel/part of the hotell. For bar food it was really good, we tried several things on the menu...the portion of nachos that turned up was the largest i've ever seen in my life!! very friendly staff too.

Lovely entrance, hotel reception. Would definitely reccommend this hotel.

Room Tip: Ask for a room facing St James Park for a better view, honest :)
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  • Stayed October 2012, travelled with family
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Helpful?
1 Thank km121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lichfield
Level Contributor
94 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 12 November 2012

I had an overnight stay in this hotel on Friday night (9th Nov). It is situated opposite Newcastle United football stadium. Our room was described as a king room, but it was surprisingly small. Although it did not feel claustrophobic due to the large windows which did open, the bed was very comfortable and the en suite was very much in the style of a Swedish wet room. There were however, a few negatives, the radiator was extremely noisy although particularly efficient, we ordered some food from the room service menu; they missed off the condiments which we requested, and these would have been appreciated since some of food tended to be a bit dry. Car parking is available but the hotel charge £8 per night, if however if you choose to use another car park if will cost you a lot less as there is no charge between 6 pm and 8 am. One of my pet hates is synthetic filled pillows, I do realise that I am probably in a minority, but I do prefer feather pillows, this hotel does not offer pillow preference so if you do prefer your natural pillows bring your own.

Room Tip: Keep luggage to a minimum as the rooms are quite small
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  • Stayed November 2012, travelled on business
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vanessa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 November 2012

Found the hotel to be very clean, modern, and beautifully decorated. Staff were fantastic, very friendly and helpful, and also gave us a complimentary upgrade due to us celebrating our engagement. Would recommend this hotel to anyone and will certainly be staying here again. Even without the upgrade this hotel offers excellent value considering its location.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank guiltyconscience
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sandman Signature Newcastle Hotel

Property: Sandman Signature Newcastle Hotel
Address: Gallowgate, Newcastle upon Tyne NE1 4SD, England
Region: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #23 of 82 Hotels in Newcastle upon Tyne
Price Range (Based on Average Rates): £
Hotel Class:4 star — Sandman Signature Newcastle Hotel 4*
Number of rooms: 170
Official Description (provided by the hotel):
The Sandman Signature Newcastle Hotel sits in the city center of Newcastle, surrounded by key attractions in the city such as the iconic Newcastle United Football Club Stadium, China Town, city center shopping district, Newcastle University, etc. (All this within 5 minutes walking radius) In addition we are just few minutes walk away from the Theatre Royal, the Centre of Life, the city Quayside and a great selection of restaurants and bars to enjoy this vibrant city. ... more   less 
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