When you first enter the Sandman Signature you think you are onto a good thing. Very modern, new,trendy reception area. The staff are very friendly and will go out of their way to be of assistance. I was visiting Newcastle University with my son and had booked a double room with a sofa bed and a small kitchen area. On first impressions the room looked nice, but on further inspection I felt the room was not that clean and you could tell that even though fairly new it had been well used (I suspect by groups of football supporters/stag/hen parties). When my son got into the sofa bed he discovered that it was so well used that all you could feel were springs. We phoned reception and asked to be moved to a twin room as nobody could have slept on it. This request was dealt with straight away and we moved to a twin room. I must agree with other reviews that the air con/heat system is awful. The rooms are cold when you enter and then to warm them up it would be impossible to sleep because of the noise it makes. As we arrived after 11pm after a 5 hour journey we decided to sleep instead of warm the room up. Again as other reviews have metioned even though we were on a top floor we could hear a lot of noise from outside (poor quality windows).
Breakfast was in the TV ridden sports bar. I had to ask for clean bowls after looking through all the bowls on offer to find each one covered in dried on food residue. I really am feeling like a real moaner now but lets get it out of the way! Butter was off, eggs had been there all morning, no large plates, £11.45 each!!! We left to enjoy our day visiting Newcastle University but my son didn't enjoy it much as he felt ill and spent a lot of time visiting the loo!!
I feel really sorry for the staff because they were so friendly maybe they just need better management. Anyway I wouldn't stay there again you might as well go to Premier Inn.
- Official Description (provided by the hotel):
- The Sandman Signature Newcastle Hotel sits in the city center of Newcastle, surrounded by key attractions in the city such as the iconic Newcastle United Football Club Stadium, China Town, city center shopping district, Newcastle University, etc. (All this within 5 minutes walking radius) In addition we are just few minutes walk away from the Theatre Royal, the Centre of Life, the city Quayside and a great selection of restaurants and bars to enjoy this vibrant city. ... more less
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