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“Excellent Hotel - with Great Location & Value for Money!”

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Sandman Signature Newcastle Hotel
Certificate of Excellence
Singapore
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Excellent Hotel - with Great Location & Value for Money!”
5 of 5 bubbles Reviewed 1 December 2013

I stayed closed to a month with Sandman Signature Hotel fr Oct 27' 13 & I hv enjoyed so much staying with the hotel. Its a definitely a hotel I wld highly recommend to anyone going to Newcastle - Great & friendly staffs with Excellent service, Great location & Value for money! I be going back to Newcastle around mid Feb 2014 for about 1 month & surely I will choose Sandman Signature Hotel again. Chris (Singapore)

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Terhchris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,316 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (310)
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English first
Galway, Ireland
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 28 November 2013

Stayed here last weekend, the perfect location for anyone going for a Newcastle game, or to do some shopping. St James Park is right across the road, plus the massive Eldon shopping centre is only a 5 minute stroll away.

The hotel itself is lovely. The reception is unique and nicely decorated, and the rooms are small but perfectly decorated and comfortable. The staff were always friendly and accommodating. All in all, we had a lovely stay, and will definitely be back!

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Yvonne J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 28 November 2013

this was booked as a weekend away with the missus, as we had no kids. We decided to basically have a weekend of luxury and the Sandeman looked ideal, I would usually go for the Hilton but the location topped all other hotels and the website showed promise.

The location was perfect as we were going to the football on the Saturday but would spend the rest of the time, making the most of not having the kids and being in glorious Newcastle.

I also booked a Suite, thinking it was a proper treat for the missus.

On arrival I was greeted by what appeared to be most of the kitchen staff outside, in their 'whites' smoking. clearly still on shift. firstly, I am a smoker, but secondly...customers don't want to see the chef(s) smoking and spitting(outside the fire exit of the kitchen), especially in what is supposed to be a top of the range hotel, the best in Newcastle.

so we checks in. The staff are massively friendly and helpful, just like all Jordies. Loved the decor of recp. We are promptly served and given a key to our Suite.

First impressions of the suite were that it was small, very small. There was a random wall dividing each room, that made the 'living area' like sitting in the front row of the cinema, assuming you wanted to sit and either look at the wall or watch the TV (please see pictures).

the next thing I noticed was that the room had not been finished...it appeared as if Bob and Mick decorators had literally wheeled their trolley out of the suite as I was on my way up in the lift.

There was no sealant around the shower head, there was plaster all over the window frame and the window sill, the ceiling appeared not to be skimmed or finished, the pillar between the windows had been skimmed but not finished. the Lock on the door to the bathroom was definitely put on by a blindman because (please look at the picture) it latched into nothing but a hole, therefore locked nothing. the glass doors were disgusting, definitely never cleaned by room service. Looked like blood up the doors. the head board was erm...sticky with sticky hand prints...clearly enjoyed by the last tennents.

There was grime all around the basin of the show, which was pretty nasty TBH.
Don't get me wrong I am no prude but the money that was spent on a suite in a 5 star hotel as a treat for me and the missus-I expect to at least can room better than Delboys.

there was a room next door that was being cleaned so I was nosey and peeked in, it turns out the ceilings are pretty similar (not complete) however, the room layout was alot better, no random walls. I did not have a chance to snag the paintwork mind you.

I spoke to reception about the above who said they would check and come back to me, so we went about our business.

That night we went back to the room and sat pondering food for 20 minutes (room service). Eventually decided on some food and called down, to be told that what we were ordering was on the old menu....!!!! they would send a new menu up. 25 minutes later it arrived....it was different....we spent another 15 minutes pondering what to eat when eventually made our mind up and placed an order...pizza ...as the exotic menu that had previously was no more. so 2hrs after we decided to eat in the room, we had food....I was tired.

another small thing is the wifi, during our time there, on the first day, I used the details provided on the card to try and connect to the wifi. Im not one to bother people and im far from daft so I tried everything, restarting phone, different combinations etc...eventually I called down to be told...oh the details you are using (printed on the card) are wrong...............

and another small thing. A sign that says...save water, use your towels again.
I tried to shower in the morning and the water was ice cold. I called down just to use the phone really...and was told..leave it running for 10-15 minutes and you should notice it getting warmer, if not you can use another rooms shower. cheers.

the following morning I had a note through the door advising that the room had been inspected and they agreed the suite was not up to standard at all. (I'm glad I weren't going mad). the note also said they would offer free breakfast for both mornings and deduct £90 from the bill (£90 is a snip compared to the suite price this paticuler weekend (Chelsea FC were in town).

One other thing I forgot to mention, to get into bed you had to navigate the large aircon unit on the floor...between the bed and the wall...almost like it was placed there because it quite literally was the only floorspace left in that part of the room and bob and mick said "we forgot the aircon"
As I advised to the reception, with thanks, I had not ordered breakfast for a reason as we had plans to meet friends and be out, therefore would be wasted.

in short, I am sincerely disappointed with this hotel and would ensure that should you decide to book in here that you not be as keen as eager as I was

PS: I cannot fault the staff in the hotel 1 bit, and the staff in the bar made it fuzzy enough that I forgot until the end of my train journey home

Room Tip: dont unpack..going by the bar\the reception Im sure they have finished rooms....just check first. or...
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank madhattercfc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wakefield, United Kingdom
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 27 November 2013

We stayed here for a friends 40th birthday recently whilst visiting Newcastle, arrived earlier than anticipated was greeted by a very helpful receptionist – she said our room was ready which was great as after a 2 hour drive I didn’t fancy dragging our bags around for another hour. Another plus point she was more than happy to allocate myself and all my friends on same floors as we just arrived when she was doing the room allocation, which was very kind of her. We parked at the drop off point at the back where we were told we were ok for approx. 20 mins to allow to unpack bags and time to check in and then we were directed by the concierge to a car park which was over the road (although round the one way system) where the hotel had allotted spaces at an additional £8.

The reception area, very modern and lovely décor, complimentary drinks machine which was great.

Rooms themselves very nice and modern although not very big especially for the nightly rate and no proper place to hang clothes – just a 4 pegs on the wall which as I do not travel very light was unimpressed by.

We enjoyed a visit to the Sharks Bar in the afternoon and had quite a few drinks there – average prices. Great atmosphere.

In our group total booking 7 rooms and paying £119 each most of which included breakfast with the exception of my friend who for some reason didn’t book it on and paid separately – this was charged at £15.95 per person and didn’t even include a drink which I thought was quite extortionate as the breakfast was pretty mediocre.

All in all and enjoyable stay but I have stayed in nicer hotels in other cities for same or less money and found them better value for money particularly size of the rooms.

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gummybear81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
21 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 26 November 2013 via mobile

Very friendly and professional staff. The rooms are small but clean and offer all comfort. I personally found the room not enough soundproof against the noise coming from the street and the hallway. The breakfast buffet is offering a variety of choice. The signal of the free wifi in the room is weak.

Stayed November 2013, travelled on business
Helpful?
Thank Masuyb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
5 of 5 bubbles Reviewed 26 November 2013

Me and my husband stayed for our wedding anniversary and his birthday we are now excited to be going back everything was perfect the room had an amazing view of st james park which is perfect for a newcastle supporter

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jazzandstu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
34 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 25 November 2013 via mobile

Very nice hotel, friendly & helpful staff. Parking is poor - had to park in a city multi-storey, but not too expensive.
Great location if you're visiting St James Park.
I stayed in a suite - not spacious but very well equipped with 3 TVs, small kitchen and a lovely bathroom & shower.
I'd stay again.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AlexFromTheUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sandman Signature Newcastle Hotel

Property: Sandman Signature Newcastle Hotel
Address: Gallowgate, Newcastle upon Tyne NE1 4SD, England
Region: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #21 of 84 Hotels in Newcastle upon Tyne
Price Range (Based on Average Rates): £
Hotel Class:4 star — Sandman Signature Newcastle Hotel 4*
Number of rooms: 170
Official Description (provided by the hotel):
The Sandman Signature Newcastle Hotel sits in the city center of Newcastle, surrounded by key attractions in the city such as the iconic Newcastle United Football Club Stadium, China Town, city center shopping district, Newcastle University, etc. (All this within 5 minutes walking radius) In addition we are just few minutes walk away from the Theatre Royal, the Centre of Life, the city Quayside and a great selection of restaurants and bars to enjoy this vibrant city. ... more   less 
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