I checked into the hotel after work on New Year's Eve with my boyfriend. Upon check in the staff on reception were absolutely fantastic and extremely polite so I can not complain at all about the service. When we went into our room the room felt small cold and dark. I unpacked my bags and went to the bathroom to shower to find urine all over the loo seat, half used toiletries from pervious guests, hairs in the shower and a dirty floor. I called down to reception to ask if we could move rooms, again the reception team were fantastic and came to our room with a key card for the new room. When we walked into the second room it was even smaller, I was told it was a partially accessible room. Instead of wardrobes there were hooks on the wall and the room lacked comfort. There were stains on the walls, the carpet was a good inch too short for the floor so we could see the concrete floor, the tea and coffee making facilities has old food on the spoon. Not wanting to waste any more time as I was now running late to meet friends I decided to just get on with it. I had a sower which was cold!!!! When I got out the shower I was very upset by this point so called down to reception again. As I complained to the lady on reception I noticed a blob of dried food on the phone and at this point I knew I had to check out. I advised the lady that I would be in reception in 15 minutes to check out. When we did check out we were refunded out full room payment of £185. The rooms are I impressive and filthy but the service was great. I would not recommend this hotel to any friends and colleagues as I think there are much nicer hotels in newcastle!
- Official Description (provided by the hotel):
- The Sandman Signature Newcastle Hotel sits in the city center of Newcastle, surrounded by key attractions in the city such as the iconic Newcastle United Football Club Stadium, China Town, city center shopping district, Newcastle University, etc. (All this within 5 minutes walking radius) In addition we are just few minutes walk away from the Theatre Royal, the Centre of Life, the city Quayside and a great selection of restaurants and bars to enjoy this vibrant city. ... more less
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