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“Good Location”

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Sandman Signature Newcastle Hotel
Certificate of Excellence
Sheffield, United Kingdom
Level Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Good Location”
3 of 5 bubbles Reviewed 6 February 2014

Second time I have stayed at the Sandman in Newcastle and it does have a great location for access to the City and all its attractions. The service was friendly and efficient. The standard rooms are on the front of the hotel, so there is some road noise, and although comfortable and nicely decorated, they are compact. They currently do have a problem with the heaters in the rooms which are very noisy, but they will supply an electric heater on request. Breakfast is in the bar, but quite good.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank schofieldma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liam R, Front Office Manager at Sandman Signature Newcastle Hotel, responded to this review, 6 February 2014
Hi schofieldma,

Thank you for your feedback. We look forward to seeing you again soon, and if you wish to stay in one of our more spacious suites just check out our website for our latest offers and events.

Kind regards,

Liam Redshaw
Guest services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,316 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (310)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Norwegian first
  • Russian first
  • Spanish first
  • Any
English first
Adelaide, Australia
Level Contributor
41 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 5 February 2014

Stayed at the Sandman Signature while we attended the cricket in 2013 and loved it. Clean, modern and very friendly. East to recommend to other travelers who are looking for a hotel with a central location, easy access from the airport via the Metro and a great night's sleep. Desk staff were friendly and helpful and made our stay that much easier. We were in a group and everyone enjoyed their stay. Can't wait for an excuse to travel back to Newcastle and stay at the Sandman Signature

Room Tip: Ask for a room facing towards St James
See more room tips
  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jdsamsara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liam R, Front Office Manager at Sandman Signature Newcastle Hotel, responded to this review, 6 February 2014
Hi jdsamsara,

Thanks a million for our great review regarding your recent stay at Sandman Signature Newcastle Hotel! Why do you need an excuse to come back? with all of the culture, nightlife and beautiful surrounding areas to offer, I'm sure you will find a reason once you get here...

Looking forward to seeing you again soon!

Kind regards,

Liam Redshaw
Guest services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Liverpool, England, United Kingdom
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 5 February 2014 via mobile

Decor, very good. Cleanliness excellent, customer service excellent, buffet breakfast very good quality and selection. Areas to improve, the heater in the room is very loud, woke me up in the night. Could have done with a power outlet near the bedside table for phone charger and the TV guide isn't easy to use

Overall would stay there again

Stayed February 2014, travelled on business
Helpful?
Thank Colin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liam R, Front Office Manager at Sandman Signature Newcastle Hotel, responded to this review, 6 February 2014
Hi Colin S,

Thank you for your feedback, without the feedback from our guests we would never improve our service. We will discuss your suggestions and use your ideas to create an even better guest experience.

See you again!

Kind regards,

Liam Redshaw
Guest services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Barcelona
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 3 February 2014

Just back from staying at this hotel. We were their for 2 nights sat and sun lovely hotel staff were very helpful but I have one problem. It was a very big problem we had no hot water at all the whole time we were their. We had to have cold shower and wash ourselves in cold water everyday. We were not very happy about this cause you were out in the cold all day then you came back into get wash in cold water. We did report this and we were told that it would be sorted soon or they could accommodate us somewhere else. We picked this hotel cause it was close to st James park and we have been to Newcastle a lot off times and stayed in different hotel which were good aswell and they didn't have any problem with hot water. When we first reported it we were told because the hotel had been really busy they couldn't cope with the water systems what a joke. The next day we were told that there was something wrong with the boiler. Well anyway lovely hotel room was very comfy and great view off st James park. Just put off that we had to have a cold shower and wash every time.

Room Tip: If you are a Newcastle fan ask for a room at the front off the hotel
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  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AMANDA010473
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liam R, Front Office Manager at Sandman Signature Newcastle Hotel, responded to this review, 6 February 2014
Hi AMANDA010473,

Thank you for your feedback regarding your recent stay with us. I am very sorry about the issue we had with the water. We did in fact have a boiler failure, although we have since resolved the issue and we are installing brand new boilers very soon. I do hope you give us another try soon as I am sure you will really enjoy your next stay!

Kind regards,

Liam Redshaw
Guest services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Middlesbrough, UK
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 28 January 2014

Wanted a two night stay for a couple in Newcastle to attend a couple of concerts. The Sandeman was fine though difficult to get parked nearby. The room was clean and well attended and the general prospects of the hotel were well maintained. My main issue was that though the room was ostensibly a double, it seemed that it had actually been designed for a single stay. The bed was a double but that left very little room to move around the room in, particularly with large and obtrusive photographs on the walls - it was virtually impossible not to bump into one on one side. More importantly was that the en suite bathroom had virtually no privacy for the user being separated only by a glass screen door from the main room. Somebody obviously thought that was a good idea, which it might have been if we'd been on our own. If you're a football fan as well, be prepared for pictures of Newcastle United all over the walls.

Room Tip: Make sure you get a proper double room.
See more room tips
  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GBoftheBoro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liam R, Front Office Manager at Sandman Signature Newcastle Hotel, responded to this review, 29 January 2014
Hi GBoftheBoro,

Thank you for your feedback regarding your recent stay with us. I am sorry to learn you did not find sufficient space in your room, we do have other room types which are larger and may be more beneficial for you. I am also sorry to learn that you did not find the photographs in your room of our local area to your pleasing.

I do hope this does not put you off any future visits with us, please feel free to check our website for a full breakdown of what other room types and offers we have available.

Kind regards,

Liam Redshaw
Guest services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Worksop, United Kingdom
Level Contributor
70 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 bubbles Reviewed 27 January 2014

just got back from 2 nights at this very well run 4 star hotel.and we found the
staff without exeption very friendly.also the bed was as good as they come
the manager must be very proud of this city center hotel,and i would stay
there again if we go back to newcastle.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SEALINE-ANTARA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liam R, Front Office Manager at Sandman Signature Newcastle Hotel, responded to this review, 29 January 2014
Hi Sealine-Antara,

Thank you for your feedback regarding your recent stay at Sandman Signature Newcastle Hotel.
You are certainly right, our Manager is very proud of the whole team :)

Please feel free to check out our website to see what we are up to this year, we would love to see you again soon.

Kind regards,

Liam Redshaw
Guest services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Co Durham
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 26 January 2014 via mobile

We regularly travel to the 'Toon' for a weekend away and have tried many hotels there. Then we found the Sandman and would not stay anywhere else ! The service is faultless and the rooms perfect and very clean. We like it so much we went two weekends on the trot ! The standard of food is very good having used room service on several occasions. Beds are incredibly comfy and the only noise you might hear is emergency services going about their business. Love the free coffee machine in the lobby, so quick and easy to get a fresh bean coffee at any time of the day. The location is excellent as well. Right next door to Chinatown and 5 mins to the centre of the city. A few minutes walk down Gallowgate you will find a Sainsbury's Local, which is really handy. Would definitely recommend this hotel and 'thanks all', we will be back, and back, and back, and back !!!!!!

Stayed January 2014, travelled as a couple
Helpful?
Thank Tenspar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liam R, Front Office Manager at Sandman Signature Newcastle Hotel, responded to this review, 29 January 2014
Hi Tenspar,

Thank you for your lovely review regarding your recent stays at Sandman Signature Newcastle. I am so pleased you love staying in the 'Toon!'

See you soon,

Kind regards,
Liam Redshaw
Guest services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sandman Signature Newcastle Hotel

Property: Sandman Signature Newcastle Hotel
Address: Gallowgate, Newcastle upon Tyne NE1 4SD, England
Region: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #21 of 84 Hotels in Newcastle upon Tyne
Price Range (Based on Average Rates): £
Hotel Class:4 star — Sandman Signature Newcastle Hotel 4*
Number of rooms: 170
Official Description (provided by the hotel):
The Sandman Signature Newcastle Hotel sits in the city center of Newcastle, surrounded by key attractions in the city such as the iconic Newcastle United Football Club Stadium, China Town, city center shopping district, Newcastle University, etc. (All this within 5 minutes walking radius) In addition we are just few minutes walk away from the Theatre Royal, the Centre of Life, the city Quayside and a great selection of restaurants and bars to enjoy this vibrant city. ... more   less 
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