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“bad weekend - nice hotel!”

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Sandman Signature Newcastle Hotel
Certificate of Excellence
Reviewed 9 February 2014

shame about the footie result and the car breaking down BUT the hotel and the night out on the 'toon' was great! Reception were super friendly and even helped with the RAC call-out, The Sharkbar was lively and the food was very good. Easy walking distance to city centre with plenty going on there too. Room was fine...it was a twin with me and a pal sharing. Not sure about the need for a full kitchen (!) in the room but I suppose that some would find it useful. Shower/wet room is a great idea but water ended up all over the floor? Parking is £8 and you need to go to the St.James METRO car park as hotel doesn't have one. Beds comfy. No SKY on TV but plenty downstairs in the bar. Free WIFI which is always welcome. Not sure about a gym...didn't see one? All in all a hotel to recommend.

  • Stayed: February 2014, travelled with friends
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Thank AndySING73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liam R, Front Office Manager at Sandman Signature Newcastle Hotel, responded to this reviewResponded 12 February 2014

Hi AndySING73,

Thank you for your feedback, we do have allocated car park spaces situated just across the road from the hotel. There is also a gym on the 11th floor of the hotel, I do hope you get to take full advantage of this during your next stay with us ;)

Kind regards,

Liam Redshaw
Guest services Manager

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1,000 - 1,006 of 1,446 reviews

Reviewed 6 February 2014

The good points: brilliant, friendly staff. When I found my room was opposite a noisy family, they found me another, quieter one within minutes. The location is great, right opposite St James's Park. I slept well. The less good points: the breakfast was mediocre; the rooms are "compact" and a bit too designery for my liking, which meant any noise outside the door was noticeable; the lower floors get a lot of traffic noise. But the biggest (and weirdest) issue I had was that the Shark bar, where you have breakfast, was slightly reminiscent of a lapdancing club. Large posters of the "hottest waitress", and a noticable number of very attractive staff in very short skirts in the evening was not just a bit strange, it was (for me) pretty offensive. I count myself as a red-blooded male, footy fan etc etc, but why would I want this in my hotel? For the wonderful reception staff to have to work alongside this is just a bit embarrassing. No doubt "real men" guests appreciated it, or I'm just missing the irony...

Room Tip: Get as high up as you can, or face traffic noise.
  • Stayed: February 2014, travelled on business
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Thank Duncan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liam R, Front Office Manager at Sandman Signature Newcastle Hotel, responded to this reviewResponded 6 February 2014

Hi Duncan M,

Thank you for your valuable feedback. Without such feedback we would never know what our guests truly think of our hotel. We do hope your issues with the Shark Club does not put you off staying with us again and we hope to see you soon.

Kind regards,

Liam Redshaw
Guest services Manager

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Reviewed 6 February 2014

Second time I have stayed at the Sandman in Newcastle and it does have a great location for access to the City and all its attractions. The service was friendly and efficient. The standard rooms are on the front of the hotel, so there is some road noise, and although comfortable and nicely decorated, they are compact. They currently do have a problem with the heaters in the rooms which are very noisy, but they will supply an electric heater on request. Breakfast is in the bar, but quite good.

  • Stayed: January 2014, travelled on business
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Thank schofieldma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liam R, Front Office Manager at Sandman Signature Newcastle Hotel, responded to this reviewResponded 6 February 2014

Hi schofieldma,

Thank you for your feedback. We look forward to seeing you again soon, and if you wish to stay in one of our more spacious suites just check out our website for our latest offers and events.

Kind regards,

Liam Redshaw
Guest services Manager

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Reviewed 5 February 2014

Stayed at the Sandman Signature while we attended the cricket in 2013 and loved it. Clean, modern and very friendly. East to recommend to other travelers who are looking for a hotel with a central location, easy access from the airport via the Metro and a great night's sleep. Desk staff were friendly and helpful and made our stay that much easier. We were in a group and everyone enjoyed their stay. Can't wait for an excuse to travel back to Newcastle and stay at the Sandman Signature

Room Tip: Ask for a room facing towards St James
  • Stayed: August 2013, travelled with friends
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Thank jdsamsara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liam R, Front Office Manager at Sandman Signature Newcastle Hotel, responded to this reviewResponded 6 February 2014

Hi jdsamsara,

Thanks a million for our great review regarding your recent stay at Sandman Signature Newcastle Hotel! Why do you need an excuse to come back? with all of the culture, nightlife and beautiful surrounding areas to offer, I'm sure you will find a reason once you get here...

Looking forward to seeing you again soon!

Kind regards,

Liam Redshaw
Guest services Manager

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Reviewed 5 February 2014 via mobile

Decor, very good. Cleanliness excellent, customer service excellent, buffet breakfast very good quality and selection. Areas to improve, the heater in the room is very loud, woke me up in the night. Could have done with a power outlet near the bedside table for phone charger and the TV guide isn't easy to use

Overall would stay there again

Stayed: February 2014, travelled on business
Thank Colin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liam R, Front Office Manager at Sandman Signature Newcastle Hotel, responded to this reviewResponded 6 February 2014

Hi Colin S,

Thank you for your feedback, without the feedback from our guests we would never improve our service. We will discuss your suggestions and use your ideas to create an even better guest experience.

See you again!

Kind regards,

Liam Redshaw
Guest services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 February 2014

Just back from staying at this hotel. We were their for 2 nights sat and sun lovely hotel staff were very helpful but I have one problem. It was a very big problem we had no hot water at all the whole time we were their. We had to have cold shower and wash ourselves in cold water everyday. We were not very happy about this cause you were out in the cold all day then you came back into get wash in cold water. We did report this and we were told that it would be sorted soon or they could accommodate us somewhere else. We picked this hotel cause it was close to st James park and we have been to Newcastle a lot off times and stayed in different hotel which were good aswell and they didn't have any problem with hot water. When we first reported it we were told because the hotel had been really busy they couldn't cope with the water systems what a joke. The next day we were told that there was something wrong with the boiler. Well anyway lovely hotel room was very comfy and great view off st James park. Just put off that we had to have a cold shower and wash every time.

Room Tip: If you are a Newcastle fan ask for a room at the front off the hotel
  • Stayed: February 2014, travelled with friends
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Thank AMANDA010473
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liam R, Front Office Manager at Sandman Signature Newcastle Hotel, responded to this reviewResponded 6 February 2014

Hi AMANDA010473,

Thank you for your feedback regarding your recent stay with us. I am very sorry about the issue we had with the water. We did in fact have a boiler failure, although we have since resolved the issue and we are installing brand new boilers very soon. I do hope you give us another try soon as I am sure you will really enjoy your next stay!

Kind regards,

Liam Redshaw
Guest services Manager

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Reviewed 28 January 2014

Wanted a two night stay for a couple in Newcastle to attend a couple of concerts. The Sandeman was fine though difficult to get parked nearby. The room was clean and well attended and the general prospects of the hotel were well maintained. My main issue was that though the room was ostensibly a double, it seemed that it had actually been designed for a single stay. The bed was a double but that left very little room to move around the room in, particularly with large and obtrusive photographs on the walls - it was virtually impossible not to bump into one on one side. More importantly was that the en suite bathroom had virtually no privacy for the user being separated only by a glass screen door from the main room. Somebody obviously thought that was a good idea, which it might have been if we'd been on our own. If you're a football fan as well, be prepared for pictures of Newcastle United all over the walls.

Room Tip: Make sure you get a proper double room.
  • Stayed: October 2013, travelled as a couple
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Thank GBoftheBoro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liam R, Front Office Manager at Sandman Signature Newcastle Hotel, responded to this reviewResponded 29 January 2014

Hi GBoftheBoro,

Thank you for your feedback regarding your recent stay with us. I am sorry to learn you did not find sufficient space in your room, we do have other room types which are larger and may be more beneficial for you. I am also sorry to learn that you did not find the photographs in your room of our local area to your pleasing.

I do hope this does not put you off any future visits with us, please feel free to check our website for a full breakdown of what other room types and offers we have available.

Kind regards,

Liam Redshaw
Guest services Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sandman Signature Newcastle Hotel

Address: Gallowgate, Newcastle upon Tyne NE1 4SD, England
Region: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #23 of 82 Hotels in Newcastle upon Tyne
Price Range: £70 - £163 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sandman Signature Newcastle Hotel 4*
Number of rooms: 170
Official Description (provided by the hotel):
The Sandman Signature Newcastle Hotel sits in the city center of Newcastle, surrounded by key attractions in the city such as the iconic Newcastle United Football Club Stadium, China Town, city center shopping district, Newcastle University, etc. (All this within 5 minutes walking radius) In addition we are just few minutes walk away from the Theatre Royal, the Centre of Life, the city Quayside and a great selection of restaurants and bars to enjoy this vibrant city. ... more   less 
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