I was there back in February , I had previously stayed here before and didn't really have any problems apart from being checked in "5 minutes late" which I had absolutely no problem with yet they offered me a bottle of champagne . I was in no rush , it was a very nice touch . Its just ashame that when I went back , we had no hot water for the whole weekend , I had to phone reception so many times before any action was ever taken , when finally after 2 days a letter was put under our door saying it wouldn't be fixed till we leaved on the Monday due to them needing a part ordered . They offered us an alternative of going across Newcastle to a gym in the mornings and evenings to use there showers. Which wasn't really an option for me. As I checked out I was not offered anything in compensation I was just asked " was everything okay with your stay" , I don't like to say these kind of things but I couldn't resist I said no it wasn't due to the water situation, she then refunded one of my days which was better than nothing. Nice hotel not there fault but certainly spoilt my weekend,
- Official Description (provided by the hotel):
- The Sandman Signature Newcastle Hotel sits in the city center of Newcastle, surrounded by key attractions in the city such as the iconic Newcastle United Football Club Stadium, China Town, city center shopping district, Newcastle University, etc. (All this within 5 minutes walking radius) In addition we are just few minutes walk away from the Theatre Royal, the Centre of Life, the city Quayside and a great selection of restaurants and bars to enjoy this vibrant city. ... more less
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