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“Excellent hotel highly recommended”

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Sandman Signature Newcastle Hotel
Certificate of Excellence
Reviewed 16 June 2014

I surprised my husband with a stay at this hotel for his 30th birthday and I was very pleased with everything the staff were very attentive always happy to help and very polite,
The shark bar also had very polite staff and the food was top class, I have never seen such a breakfast there was literally everything there you could think off full continental at its highest,
The rooms were immaculately clean as was every part of the hotel,
I cannot wait to return for a stay with the sandman I would highly recommend this to everyone if you want a luxury stay in a top class hotel without busting the bank this is it :-) xx
Would be great if the hotel had a spa & pool hopefully in the near future this would be added

  • Stayed: June 2014, travelled as a couple
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1  Thank Leanne01792
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah M, Guest Relations Manager at Sandman Signature Newcastle Hotel, responded to this reviewResponded 21 June 2014

Hi Leanne01792

Thank you so much for taking the time to write this lovely review! I am so glad to here that your partner enjoyed his birthday and we made it special for him!

We are over the moon that you will come stay with us again, and we cant wait to see you!

Regards

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978 - 984 of 1,503 reviews

Reviewed 14 June 2014

Never been to Newcastle before and was staying for 'one night only' for the boxing event in the Metro Arena. We arrived at the hotel and our first impressions were great, the reception is large and has a beautiful fancy sitting area, with very pleasant staff behind the desk. We checked in and was given our room key without any fuss and directed to the elevator. We stayed in room 409. Out of the elevator was a long lovely decorated lobby with spotlights in the carpet, a lovely calming touch. Our room had a great view of St James park and the front of the hotel. The most amazing comfortable double bed with luxury pilliows that you sink into. The room had all the usual mod cons, TV, iron, tea/coffee making facilities. the shower/wet room was to die for, with lovely lighting. From the moment we arrived til we checked out, we could not fault the hotel. The staff are clearly well trained in customer service as each and every one make you feel welcome and are very attentive. The bar in the hotel which we ate and drank in was fabulous, beautiful food, bustling atmosphere, friendly staff, nothing was too much trouble. The best part of the stay i have to say... has to be the breakfast... Oh wow, the selection, choice, layout, was 10 out of 10. And even though i was majorly hungover, i was NOT going to miss out on this delicious looking breakfast. I cannot wait to return to newcastle, such a friendly fun place that gave me a night to remember !!

  • Stayed: June 2014, travelled as a couple
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1  Thank Scousewife74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah M, Guest Relations Manager at Sandman Signature Newcastle Hotel, responded to this reviewResponded 21 June 2014

Hi Scousewife74

This is an amazing review! Thank you so much for taking the time to review your stay with us!

I will most certainly pass all of these comments onto the right departments, they will appreciate your kind words!

We do hope to see you again soon!

My Kindest Regards

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Reviewed 14 June 2014

I would endorse many of the comments on here: friendly staff, nice rooms (a bit jaded in parts) with superb views over the football ground. The air-con is very efficient but a little noisy and the road noise is such that having a window open can be a distraction too. The attached 'gastro-bar' is, err, a little non-PC, but, that said, functional enough. The adjacent Chinatown area offers a more interesting experience (food-wise at least!) Very good - and free - WiFi is good to see, so many hotels still charge for this which these days is poor. Car park is across road and not obvious for new visitors (£8/day). Breakfast is good, but beware on sunny mornings - the heat of the sun through the glazing makes the seats on that side unbearable (although probably shouldn't complain about a warm day in Newcastle ;-))

Stayed: June 2014, travelled on business
Thank Kernowcouple94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly M, Front Office Manager at Sandman Signature Newcastle Hotel, responded to this reviewResponded 13 September 2014

Thank you for taking the time to share your feedback about our hotel during your stay with us. We use all feedback to assist in our goal of creating a great experience for all of our guests and your comments certainly will help us to achieve this.

Please come back and see us again soon!

Kind regards,

Liam Redshaw
Front Office Manager

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Reviewed 12 June 2014 via mobile

What a place! Stunning decor on reception. Great room. Great view of St James Park and the best shower ever.

A funky, stylish hotel that is one of the best in Newcastle (and I've stayed in most).

Free wifi too and great toiletries.
Love this place.

Excellent x

Stayed: June 2014, travelled on business
Thank ChristianGrey69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah M, Guest Relations Manager at Sandman Signature Newcastle Hotel, responded to this reviewResponded 21 June 2014

Hi ChristianGrey69

Wow! Thank you for this amazing review!

I am so glad to hear you thoroughly enjoyed your stay with us!

Hope to see you again soon

Regards

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Reviewed 11 June 2014

Very happy with the Sandman.

Room was well-equipped, including a microwave that I didn't use but would have done, having only noticed it on departure.

There was also an iron in the room, something that still can't be taken for granted in many UK hotel, something that I find amazing given that many guests are likely travelling on business and will want to show-up for meetings wearing clothes that don't look like they've been slept in.

Will stay here if I visit Newcastle again.

  • Stayed: June 2014, travelled on business
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Thank RJMLynch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly M, Front Office Manager at Sandman Signature Newcastle Hotel, responded to this reviewResponded 13 September 2014

Thank you for taking the time to share your feedback about our hotel during your stay with us. We use all feedback to assist in our goal of creating a great experience for all of our guests and your comments certainly will help us to achieve this.

Please come back and see us again soon!

Kind regards,

Liam Redshaw
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 June 2014

Rooms were quite cramped.. No dressing mirror, no 'wardrobe' to hang anything, bed pretty much next to the toilet and poor shower draining.. Great location for shops and bars but no parking at the hotel.. Breakfast was poor.. No service and cold food.. In fairness this was refunded!.
Overall not recommended.

  • Stayed: June 2014
    • Value
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2  Thank Tanyalouise1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly M, Front Office Manager at Sandman Signature Newcastle Hotel, responded to this reviewResponded 13 September 2014

Thank you for taking the time to share your feedback about our hotel during your stay with us. We use all feedback to assist in our goal of creating a great experience for all of our guests and your comments certainly will help us to achieve this.

Please come back and see us again soon!

Kind regards,

Liam Redshaw
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 June 2014

We have stayed at this hotel a few times (see reviews). Fab location and my husband loves the stadium views. Staff are fantastic buy just a couple of not so good points this time:

1) I get the wet room idea but I don't think it works here. The whole bathroom was just flooded as it takes time for the water to drain. A) made the floor very slippy. I have balance issues with a medical condition and this just wasn't helpful and B) I should imagine a lot of people like us, use the hotel to stay in but go out in the evenings. You can't get dressed and then enter the bathroom as to use the mirror when showered as it's just too wet. I had to sit on the floor by the wardrobe to do makeup etc.

2) Room space was tiny by one side of the bed. My husband slept that side and had to shuffle sideways to get in. He isn't big and I think some would struggle. I don't remember previous rooms being so small.

3) On this occasion there weren't expected extras a inc shower cap/water. We both felt they were doing things cheaper than normal. No sanitary bags either for ladies.

The rooms are starting to look tired, the ceiling was badly painted. By no means are fussy and we will probably return for the location, it just didn't feel as good as normal and I wish they would rethink the wet room idea. Just doesn't work for everyone, especially anyone wanting to use the bathroom to get ready in.

Stayed: June 2014, travelled as a couple
1  Thank markbeattie62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly M, Front Office Manager at Sandman Signature Newcastle Hotel, responded to this reviewResponded 13 September 2014

Thank you for taking the time to share your feedback about our hotel during your stay with us. We use all feedback to assist in our goal of creating a great experience for all of our guests and your comments certainly will help us to achieve this.

Please come back and see us again soon!

Kind regards
,
Liam Redshaw
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sandman Signature Newcastle Hotel

Address: Gallowgate, Newcastle upon Tyne NE1 4SD, England
Phone Number:
Region: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #27 of 84 Hotels in Newcastle upon Tyne
Price Range: £63 - £160 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sandman Signature Newcastle Hotel 4*
Number of rooms: 170
Official Description (provided by the hotel):
The Sandman Signature Newcastle Hotel sits in the city center of Newcastle, surrounded by key attractions in the city such as the iconic Newcastle United Football Club Stadium, China Town, city center shopping district, Newcastle University, etc. (All this within 5 minutes walking radius) In addition we are just few minutes walk away from the Theatre Royal, the Centre of Life, the city Quayside and a great selection of restaurants and bars to enjoy this vibrant city. ... more   less 
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