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“Lovely Hotel”

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Sandman Signature Newcastle Hotel
Certificate of Excellence
North Yorkshire
Level 6 Contributor
100 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Lovely Hotel”
Reviewed 19 June 2014

I stay here on a regular basis for business. The staff are all delightful especially Debbie the reception manager who is a shining example of what good customer service is about. She is never anything other than helpful, polite and so cheerful. Which must be a challenge with some residents! The rooms are lovely the breakfasts comprehensive. I would stay nowhere else in Newcastle.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank redharvey64_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah M, Guest Relations Manager at Sandman Signature Newcastle Hotel, responded to this review, 21 June 2014
Hi redharvey64_10


Thank you so much for taking the time to write this fantastic review!

So glad that you continue to enjoy your stay with us every time, and I am over joyed at your comment about our reception supervisor Debbie!

I will certainly pass these lovely comments onto her directly. Thank you very much!

Hopefully we will see you again soon!

My Kindest Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (333)
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Kristiansand, Norway
Level 3 Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 18 June 2014 via mobile

Modern, very nice rooms, though a bit small. Clean and delicate bathroom. The interior is quite impressive all over the hotell. The breakfast was excellent, but they could have use for another 1-2 persons in there. Very centrally located. You wont make a mistake staying here.

Stayed June 2014, travelled on business
Helpful?
Thank Totto321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly M, Front Office Manager at Sandman Signature Newcastle Hotel, responded to this review, 13 September 2014
Thank you for taking the time to share your feedback about our hotel during your stay with us. We use all feedback to assist in our goal of creating a great experience for all of our guests and your comments certainly will help us to achieve this.

Please come back and see us again soon!

Kind regards,

Liam Redshaw
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aberdeen, Scotland, United Kingdom
Level 6 Contributor
120 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 17 June 2014

The moment I entered the hotel I was hit by the wow factor! The room interior is modern and the quality of stay is excellent! even the quality of toiletries were outstanding! food at Gastro bar was OK. Overall very happy!

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Allen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah M, Guest Relations Manager at Sandman Signature Newcastle Hotel, responded to this review, 21 June 2014
Hi Allen G


Thank you so much for this review! I am so happy to hear that you had a fantastic time staying with us!

So glad we WOW'd you! :-)

See you again soon!

Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lydney, United Kingdom
Level 4 Contributor
39 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 17 June 2014

I have stayed here several times on business, the staff on reception are very friendly and helpful, the rooms I have stayed in are of a good size with big windows which you can open. The room I was in last week on the 9th floor had a fridge, microwave and sink so you could prepare a ready meal or warm up a take away if needed.
As a single female travelling the only negative side to the hotel is the restaurant/ bar, it is a sports themed bar, I have not been at the hotel yet where the bar is not really busy. It is not a quite relaxing place to be at the end of the day to have a glass of wine and read. You are a short walk from China town with some very good Chinese restaurants for food. If you go out of the rear entrance there is a small convenience store if you want to buy your own.

Room Tip: Ask for a room on the upper floors.
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Elizabeth M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah M, Guest Relations Manager at Sandman Signature Newcastle Hotel, responded to this review, 21 June 2014
Hi Liztravelbug

Thank you for taking the time to write a review on your recent stay with us! We really do appreciate all forms of feedback.

So glad that you liked your suite category room on your last stay with us! They really are handy, and seem like your home away from home!

I will pass your comments about the restaurant onto the manager, it is however a very popular city centre bar and is always open to the public. The theme of the bar is to match the location, directly opposite our football ground! We do have the lobby area for you to sit and relax, and as you also said we are so close to fantastic restaurants in the city.

We do hope to see you again soon!

Kind Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Northumberland National Park, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 16 June 2014

I surprised my husband with a stay at this hotel for his 30th birthday and I was very pleased with everything the staff were very attentive always happy to help and very polite,
The shark bar also had very polite staff and the food was top class, I have never seen such a breakfast there was literally everything there you could think off full continental at its highest,
The rooms were immaculately clean as was every part of the hotel,
I cannot wait to return for a stay with the sandman I would highly recommend this to everyone if you want a luxury stay in a top class hotel without busting the bank this is it :-) xx
Would be great if the hotel had a spa & pool hopefully in the near future this would be added

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Leanne01792
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah M, Guest Relations Manager at Sandman Signature Newcastle Hotel, responded to this review, 21 June 2014
Hi Leanne01792

Thank you so much for taking the time to write this lovely review! I am so glad to here that your partner enjoyed his birthday and we made it special for him!

We are over the moon that you will come stay with us again, and we cant wait to see you!

Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Liverpool, United Kingdom
Level 4 Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 14 June 2014

Never been to Newcastle before and was staying for 'one night only' for the boxing event in the Metro Arena. We arrived at the hotel and our first impressions were great, the reception is large and has a beautiful fancy sitting area, with very pleasant staff behind the desk. We checked in and was given our room key without any fuss and directed to the elevator. We stayed in room 409. Out of the elevator was a long lovely decorated lobby with spotlights in the carpet, a lovely calming touch. Our room had a great view of St James park and the front of the hotel. The most amazing comfortable double bed with luxury pilliows that you sink into. The room had all the usual mod cons, TV, iron, tea/coffee making facilities. the shower/wet room was to die for, with lovely lighting. From the moment we arrived til we checked out, we could not fault the hotel. The staff are clearly well trained in customer service as each and every one make you feel welcome and are very attentive. The bar in the hotel which we ate and drank in was fabulous, beautiful food, bustling atmosphere, friendly staff, nothing was too much trouble. The best part of the stay i have to say... has to be the breakfast... Oh wow, the selection, choice, layout, was 10 out of 10. And even though i was majorly hungover, i was NOT going to miss out on this delicious looking breakfast. I cannot wait to return to newcastle, such a friendly fun place that gave me a night to remember !!

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Scousewife74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah M, Guest Relations Manager at Sandman Signature Newcastle Hotel, responded to this review, 21 June 2014
Hi Scousewife74

This is an amazing review! Thank you so much for taking the time to review your stay with us!

I will most certainly pass all of these comments onto the right departments, they will appreciate your kind words!

We do hope to see you again soon!

My Kindest Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Truro, United Kingdom
Level 6 Contributor
432 reviews
125 hotel reviews
common_n_hotel_reviews_1bd8 175 helpful votes
Reviewed 14 June 2014

I would endorse many of the comments on here: friendly staff, nice rooms (a bit jaded in parts) with superb views over the football ground. The air-con is very efficient but a little noisy and the road noise is such that having a window open can be a distraction too. The attached 'gastro-bar' is, err, a little non-PC, but, that said, functional enough. The adjacent Chinatown area offers a more interesting experience (food-wise at least!) Very good - and free - WiFi is good to see, so many hotels still charge for this which these days is poor. Car park is across road and not obvious for new visitors (£8/day). Breakfast is good, but beware on sunny mornings - the heat of the sun through the glazing makes the seats on that side unbearable (although probably shouldn't complain about a warm day in Newcastle ;-))

Stayed June 2014, travelled on business
Helpful?
Thank Kernowcouple94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly M, Front Office Manager at Sandman Signature Newcastle Hotel, responded to this review, 13 September 2014
Thank you for taking the time to share your feedback about our hotel during your stay with us. We use all feedback to assist in our goal of creating a great experience for all of our guests and your comments certainly will help us to achieve this.

Please come back and see us again soon!

Kind regards,

Liam Redshaw
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sandman Signature Newcastle Hotel

Property: Sandman Signature Newcastle Hotel
Address: Gallowgate, Newcastle upon Tyne NE1 4SD, England
Region: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #23 of 82 Hotels in Newcastle upon Tyne
Price Range (Based on Average Rates): £
Hotel Class:4 star — Sandman Signature Newcastle Hotel 4*
Number of rooms: 170
Official Description (provided by the hotel):
The Sandman Signature Newcastle Hotel sits in the city center of Newcastle, surrounded by key attractions in the city such as the iconic Newcastle United Football Club Stadium, China Town, city center shopping district, Newcastle University, etc. (All this within 5 minutes walking radius) In addition we are just few minutes walk away from the Theatre Royal, the Centre of Life, the city Quayside and a great selection of restaurants and bars to enjoy this vibrant city. ... more   less 
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