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“Liam front line manager was extremely brill at helping me with my dilemma what a fab man”

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Sandman Signature Newcastle Hotel
Certificate of Excellence
Reviewed 19 August 2014

I had problems with late booking for a wedding peasant and Liam the front line manager was very very helpfull with my problem he made sure he got everything they need and best view as short notice.
I can't say a bad thing about this hotel as they will be making sure my bride and groom will be looked after thank you Liam words can't describe the help u have done.

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Emablack86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly M, Front Office Manager at Sandman Signature Newcastle Hotel, responded to this reviewResponded 17 September 2014

Dear Emablack86,

Thank you for taking the time to provide us with your feedback. It’s great to see you enjoyed your stay with us and we would love to see you again soon!

You are very welcome, glad they had a great day :)

Kind regards,

Liam Redshaw
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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871 - 877 of 1,460 reviews

Reviewed 18 August 2014

Stayed here for 3 nights, staff friendly and very helpful, Room very comfortable. Great location, easy walk into central areas.

The shark bar gets rammed on match days, and there aren't enough staff to deal with demand. disappointingly residents aren't able to reserve tables. But that is a minor gripe, will definatley stay again

  • Stayed: August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Bigf42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly M, Front Office Manager at Sandman Signature Newcastle Hotel, responded to this reviewResponded 17 September 2014

Dear Bigf42,

Thank you for taking the time to provide us with your feedback. It’s great to see you enjoyed your stay with us and we would love to see you again soon!

Kind regards,

Liam Redshaw
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2014

Stayed her on Friday 15 August, a group of 4 friends. We arrived at 1pm and Katie checked to see if rooms were available but they weren't so we left our bags and checked in later. We parked across the road in a car park that the hotel uses and Katie provided us with the parking permit required which costs £8. The hotel is in a great location. Liam gave us some info on places to at night which was very helpful. We were on the second floor and the rooms although small were of a modern décor and well equipped. The mattress and pillows on the bed was fantastic and we had a great nights sleep. When we came in from a late night out Ashleigh and Matt were very welcoming and friendly we enjoyed talking to them and they are a great asset to the hotel. Brilliant staff make a big difference in a hotel. Breakfast was ok, there was plenty to choose from but it wasn't very warm. In all we had a great stay and would defo stay again.

  • Stayed: August 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank Yellow1Scotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly M, Front Office Manager at Sandman Signature Newcastle Hotel, responded to this reviewResponded 17 September 2014

Dear Yellow1Scotland,

Thank you for taking the time to provide us with your feedback. It’s great to see you enjoyed your stay with us and we would love to see you again soon!

Kind regards,

Liam Redshaw
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2014

Stayed in the Sandman for one night during a visit to Newcastle. On arrival the reception staff were incredible helpful, asking us whether we had visited Newcastle before and recommending where to go during our stay. The room is not the biggest but perfect for a few nights stay as the bed was very comfy and the shower facilities were excellent. All very clean!
Breakfast selection was very nice with good quality food.
Would definitely stay again.

  • Stayed: August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Lauren C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly M, Front Office Manager at Sandman Signature Newcastle Hotel, responded to this reviewResponded 17 September 2014

Dear Lauren C,

Thank you for taking the time to provide us with your feedback. It’s great to see you enjoyed your stay with us and we would love to see you again soon!

Kind regards,

Liam Redshaw
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 August 2014 via mobile

Lovely hotel and great service. Misunderstanding with the room, but more than made up for it with complimentary champagne and excellent service. We were upgraded to the best suite in the hotel for our wait, we had our own floor and balcony. Would recommend to anybody.

Stayed: August 2014, travelled with friends
Thank Maria W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly M, Front Office Manager at Sandman Signature Newcastle Hotel, responded to this reviewResponded 17 September 2014

Dear Maria W,

Thank you for taking the time to provide us with your feedback. It’s great to see you enjoyed your stay with us and we would love to see you again soon!

Kind regards,

Liam Redshaw
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2014

Was in Newcastle for work and stayed one night and was impressed with the hotel. Welcoming staff, modern feel and the room was great. Had all the little luxuries for a comfortable night. Had a really quiet nights sleep. Nice breakfast selection. Highly recommend!

Room Tip: Floor nine , great views
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  • Stayed: August 2014, travelled on business
    • Location
    • Cleanliness
    • Service
1  Thank AdamPage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly M, Front Office Manager at Sandman Signature Newcastle Hotel, responded to this reviewResponded 17 September 2014

Dear AdamPage,

Thank you for taking the time to provide us with your feedback. It’s great to see you enjoyed your stay with us and we would love to see you again soon!

Kind regards,

Liam Redshaw
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2014

We felt the hotel fell short of its 4 stars. The rooms are small and lack the comforts you expect of a 4 star hotel. I would agree with other reviews stating the rooms are starting to look a bit tired. As the hotel is still fairly new I dread to think what they will be like in a year or two. On the plus side the hotel was clean, well situated and the staff were friendly and efficient. It is ok at the right price but certainly not what you expect from a 4 star hotel.

Room Tip: Request a high floor room [less noise]
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  • Stayed: August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank David R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly M, Front Office Manager at Sandman Signature Newcastle Hotel, responded to this reviewResponded 17 September 2014

Dear David R,

Thank you for taking the time to provide us with your feedback. It’s great to see you enjoyed your stay with us and we would love to see you again soon!

Kind regards,

Liam Redshaw
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sandman Signature Newcastle Hotel

Address: Gallowgate, Newcastle upon Tyne NE1 4SD, England
Region: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #25 of 83 Hotels in Newcastle upon Tyne
Price Range: £72 - £164 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sandman Signature Newcastle Hotel 4*
Number of rooms: 170
Official Description (provided by the hotel):
The Sandman Signature Newcastle Hotel sits in the city center of Newcastle, surrounded by key attractions in the city such as the iconic Newcastle United Football Club Stadium, China Town, city center shopping district, Newcastle University, etc. (All this within 5 minutes walking radius) In addition we are just few minutes walk away from the Theatre Royal, the Centre of Life, the city Quayside and a great selection of restaurants and bars to enjoy this vibrant city. ... more   less 
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