I booked a night for two at Sleeperz for my girlfriend and her friend. They didn't have an option to arrange a little bottle of bubbly and box of chocolates on arrival but I got in touch with the manager, Deborah Parkinson via email and she was super helpful. She arranged eveything for me including arrival times, payment, gifts in room etc.
A few days before the stay I was called by a very friendly member of staff just to double check all the details which was a nice touch.
The cost and the quality of the room were both excellent and and the hotel itself was a nice little place.
My girlfriend had travelled down to Newcastle for a gig and the hotel staff were very helpful with directions and recommendations on where to go for drinks/eats etc.
All in all I couldn't be happier with the whole experience from booking to the actual stay to check out and I would highly recommend staying here to anyone.
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