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“PERFECTION”

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Sleeperz Hotel Newcastle
Certificate of Excellence
Glasgow, United Kingdom
Level 3 Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“PERFECTION”
Reviewed 26 July 2014

I stayed here with my boyfriend from Fri - Mon

I am very ocd about cleanliness and would never walk on a floor in my bare feet, however, in this hotel i felt right at home. Apart from a few tea stains on the bedside table the rest of the room and hotel was extremely clean and could not fault the cleaners in anyway.

When we first entered the hotel we were asked to sign a letter and were given our room key and wifi password, the staff were very friendly & couldn't fault them in anyway. Also prior to our arrival they called me a week before to ask if everything was okay, Check in time was 2pm? i think but my bus was arriving at 8.30am, I asked if there was any chance we could check in early expecting maybe 11pm but we were allowed to check in at 9am, 5 stars to them that is what i call excellent customer service.

Although there was a train station right next to the hotel i never heard a thing and I'm a very light sleeper, The rooms are all very modern, the only think i was not to keen on is the design of the door on the toilet it is glass and see through.

After 11pm the doors get locked and you need to buzz to get into the hotel, which i think is an excellent idea as it made me feel more secure knowing that not any tom, dick or harry was walking about the corridors.

This hotel i would say is more for couples & Buisness, I would not come here with a group of friends going on a hen/ stag party, However i would come back and stay again with my boyfriend.

  • Stayed January 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kenzie14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager1969, Manager at Sleeperz Hotel Newcastle, responded to this review, 1 August 2014
Thank you so much for a 'perfect' review, it is always a pleasure to hear from satisfied guests. Come back soon. Kind regards Javeed Anwar
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1,013 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (201)
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Maryland US
Level 4 Contributor
40 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 25 July 2014

It is bright, friendly and clean with the bonus of being a few minutes walk away from the station.
My friend stayed on the first night and it was definitely a squeeze for two of us as there is just
a leather stool and as we are in our mid 60's with back problems it wasn't ideal but the wing
chairs in the lobby are very comfortable.

The bathroom is very small, but compact with shelves for your shower products. There are other shelves but no drawers and coat hangers but no wardrobe. It is designed for a short stay.
I was on my own the second night and thought that it would be good for one person.

The staff were helpful at all times, there is a safety deposit box in the room and storage to leave
luggage in the foyer. Also the internet is free and there are newspapers in the lobby. The pre booked breakfast was good value for money. I would recommend it to friends and family visiting the area.

Room Tip: We were on the second floor. We walked the stairs most of the time but the lift is very speedy an...
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  • Stayed July 2014, travelled with friends
    • Value
    • Location
    • Service
Helpful?
Thank lucozade2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager1969, Manager at Sleeperz Hotel Newcastle, responded to this review, 1 August 2014
Thank you so much for recommending us to your friends and family, so happy to hear that you enjoyed your stay. Kind regards Javeed Anwar
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
Level 5 Contributor
66 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 22 July 2014

Stayed in Sleeperz for two nights over the weekend on a boys trip away. Hotel is perfect for this kind of trip but would not consider it for a romantic break. Staff are friendly if a bit under trained. Room is clean and grand to crash in but not a space you'd hang out in. All in all it suited the purpose of the trip great. Location is excellent. didn't eat here so can't comment on that side of things. Good wifi for free was a positive.

Stayed July 2014, travelled with friends
Helpful?
Thank all_I_want4xmas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager1969, Manager at Sleeperz Hotel Newcastle, responded to this review, 25 July 2014
Thanks for the review, it sounds like, overall you enjoyed your stay with us. We do have a great bar that you can hang out in as an alternative to your room. Kind regards Javeed Anwar
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edinburgh, Scotland
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 20 July 2014 via mobile

Have to stay - really really good stay. Only 3 mins walk from Newcastle Central Station. Staff extremely helpful. Rooms modern, clean and compact and beds v comfy! Free WI-FI throughout. Great buffet breakfast hot and cold selection every morning. We'll definitely be back to a Sleeperz hotel on our next city break! Excellent value for money too!

Stayed July 2014
Helpful?
Thank dcspanner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager1969, Manager at Sleeperz Hotel Newcastle, responded to this review, 25 July 2014
Wow, a 5 Star review, I love to see 5 star reviews, thank you so much. Happy to hear that you would stay with us again on your next city break. Kind regards Javeed Anwar
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Edinburgh, United Kingdom
Level 3 Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 17 July 2014

only had a short stop at the hotel with a very late arrival and a very early check out, but Ron the night shift porter was extremely helpful, great credit to the hotel a total gentleman.
the hotel was sparkling clean, and the service was very friendly.

Room Tip: was only here for a very short stop, so not to much I can say on the choice of rooms.
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  • Stayed July 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager1969, Manager at Sleeperz Hotel Newcastle, responded to this review, 21 July 2014
Thank you so much for 5 star review, Ron will be pleased that he got a lovely mention. Kind regards Javeed Anwar
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 17 July 2014

Sleeperz Hotel Newcastle
Our stay was extremely disappointing. "Superior" room very small possible the same size as a standard room but labeled "A SUPERIOR ROOM" for the price we paid which was well above average and ridiculous at £140.00 which converted into Euros was €173.00. You'd expect a cremè de le cremè but it was far from it.
1. The tea and coffee facilities was very dirty including the drawer which holds it, dry dirty sugar stuck to same.
2. The bed border base was all torn and would resemble a torn rag.
3. When we requested an iron we waited 25mins & I had to go to reception to request it again where three staff where standing chatting and I had to interrupt there conversation to request it again.
4. Wifi strength very poor or as good as non existent.
5. The Bathroom put it like this I wouldn't wash my dog in it.
6. Floors where filthy.
It's an awful shame when a place like Sleeperz Hotel Newcastle offers a state of the art place when really its a dungeon/dump!

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 1979-1987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager1969, Manager at Sleeperz Hotel Newcastle, responded to this review, 21 July 2014
We have now searched through our systems to try and match your review with your guest stay records as we simply could not believe that this review was representative of a stay at Sleeperz, however without a name it is very difficult to do. It is quite a surprise to read such a derogatory and offensive review 3 months after the stay date. It is also surprising that the items you list were not mentioned during your stay which would have allowed us to resolve them or change your room; surely if a delay to an ironing board was worth going to reception for, a bathroom as bad as you allege would have resulted in mentioning at reception. We have raised doubt about the validity of this review with Tripadvisor. You will have read other guests reviews which paint a completely different picture of our hotels high standards of cleanliness and service (backed up by a Tripadvisor certificate of excellence award), these will give guests a more balanced view. Javeed Anwar
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Horsham, United Kingdom
Level 6 Contributor
133 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 16 July 2014

Check in was a little confused but eventually sorted out. The bedroom itself was nice, with a decent comfy bed and a good television. Tea and coffee making facilities were adequate.The en-suite wet room initially caused some doubt but we adapted by singing when appropriate and making sure the shower pointed straight at the drain. We weren't too bothered by the lack of storage in the room. We did manage to borrow an iron and board. We asked for a replacement hairdryer but accepted the sellotape repair provided instead. We didn't have breakfast in the hotel as we knew that Newcastle was blessed with excellent and varied establishments for that purpose. The location was excellent for the station and the Metro. Also good for running, with easy access to both sides of the Tyne. Check-out was not confused at all.

Room Tip: The higher up the better I would think. The fourth floor seemed quiet enough, despite Newcastle Cent...
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  • Stayed July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank iacamp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager1969, Manager at Sleeperz Hotel Newcastle, responded to this review, 18 July 2014
Thank you for taking the time to review the hotel. Happy to hear that you enjoyed your stay. As you say, the central location is ideal for a run along the Tyne. Kind regards Javeed Anwar
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sleeperz Hotel Newcastle

Property: Sleeperz Hotel Newcastle
Address: 15 Westgate Road, Newcastle upon Tyne NE1 1SE, England
Region: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
Ranked #20 of 82 Hotels in Newcastle upon Tyne
Price Range (Based on Average Rates): £
Hotel Class:3 star — Sleeperz Hotel Newcastle 3*
Number of rooms: 98
Reservation Options:
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