Our first stay at this new hotel and like all "new" hotels it was clean and tidy (with the hint of smelling like new carpet and paint in the air).
I decided to book 3 nights here after reading some reviews and getting little frustrated with our usual location in Newcastle (The Hilton)
Keeping in mind that the hotel is new and is still at the stage where staff have mixed abilities the experience can swing wildly between exceptional and average. Reception was very nice and very efficient – on each occasion we had interaction they were fast and efficient and really made you feel welcome.
The hotel itself –
We had already read about the lack of baths in the rooms and understand this is a conscious design decision. It is frustrating that the rooms seem to have more than enough space for a bath (its quite a large shower) and the choice has been made to install a “rain” shower. The Shower looks nice but is a huge disappointment – in fact rain falls faster than this shower so it leaves you feeling cheated out of a good experience. – I could have forgiven the lack of bath a little more if the shower had been of decent quality.
The Rooms are a little on the small side (we had room 424) and it did feel a little tight – It did at times feel a little claustrophobic – The addition of the balcony and large sliding door made it feel airy but if you are not in a balcony room you may feel the rooms are small.
The Balcony was nice but not private as its one long balcony with glass partitions – so you can see along all the other balconies and hear all the chatting – Smoking is allowed on the balconies which could lead to some unpleasant smell if any of the people on the row of balconies are smoking outside (which seems to be encouraged by the ashtrays outside) – We paid extra for the balcony room but British weather got in the way of its use – its probably not worth the extra unless you get a chance to use it extensively.
Breakfast was an odd affair – it would appear on a weekday its served at your table but at weekends it is a “buffet” style, help yourself situation. When done as table service it was really nice – hot and fresh with a good choice of egg styles cooked to order. The Buffet style (which seems to be in place to handle an increased volume of people at weekends) just didn’t work – The Q was not really clear so people mulled around the serving area and the change from service to help yourself confused some people – the food was nowhere near as fresh on the buffet style and took equally long as the eggs still needed to be cooked to peoples requirement’s. I would suggest they should just stick to waiter service and get it slicker. Easy enough staff around to handle this but not enough thought has gone into making it happen.
Some small issues with the room – Our room had a blind completely missing from the bathroom (reported but nothing happened) – they meant we had light streaming in from 6am and nothing we could do about it.
Coffee facilities stored in the cupboard and no socket so you have to physically move the tray out to use it (I can understand why this is the case as you don’t want a kettle left boiling in a closed cupboard that’s why other hotels have learnt to put the tray in the open, just bad design.
The shaver socket (which I bet is more used for electric toothbrushes than shavers) turns off when the light is off so – any toothbrush cannot charge without the light on. Again, lack of thought in relation to detail.
The TV is a complicated beast – not rocket science but just not intuitive enough. – I don’t want to have to learn how to use a hotel TV I just want it to work.
Plenty of people dining at MPW restaurant in the hotel - I have dined at a few of this type of franchised eateries and had mixed results – just remember it’s a paid for branding and guidance from the chef so results can vary.
Some door banging in the dead of night due to a door closing device not fitted to the stair well on level 4 (which the staff use) - they just need to get this sorted as every time someone went through the door it shook the room. for that reason stay away from rooms near the stairs. The lifts are also located in the same area and beep loudly 2 or 3 times whenever they appear on the floor. keep away if you can from the rooms close to this.
And finally - Air con in room was some of the most noisy i have had, It seemed to cycle through fan noises then drainage noises and sqeeks and rattles. - Can be annoying if you are a light sleeper.
Overall – The staff are new and learning so as long as they keep improving you will have a great people experience. The hotel is probably not one to stay more than 2 nights especially if you want the flexibility of a bath during your stay. Really central location but the parking is £12 a day, you can get cheaper nearby but as a paying guest I would have expected a better parking deal (or a weekend 2 or 3 day rate to soften the price)
I would go back again as hopefully some of the issues above can be resolved. Look out for deals as at full rack rate its an expensive option.
- Official Description (provided by the hotel):
- Hotel Indigo Newcastle is just a two-minute walk from Central Station, and a ten-minute walk to Newcastle United Football Club. This upscale venue features an iconic Marco Pierre White Steakhouse, delivering to our guests a refreshing and welcoming experience.Hotel Indigo is a boutique concept by InterContinental Hotels Group (IHG), offering guests the luxury and individuality you would come to expect of a 4-star hotel. The design of the venue has been heavily influenced by its location within the historic Grainger Town area and will feature bold geometric forms, classical proportions and repeating patterns to mimic the architecture and rows of columns that can be seen around the local neighbourhood. Today, the Grainger town area is a hot-spot for cutting edge architecture and just a short stroll away from the city’s art galleries, restaurants, shops, bars and business district. Hotel Indigo Newcastle has a car park at the rear with charges at £12 per night. ... more less
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