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“Excellent Value for Money”

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Hotel Indigo Newcastle
Certificate of Excellence
London, United Kingdom
Level Contributor
55 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Excellent Value for Money”
5 of 5 bubbles Reviewed 4 January 2013

This hotel is excellent value for money. I have stayed at another Hotel Indigo in Canada and have become a fast fan of the hotel chain. The Newcastle one is well appointed, the breakfast which could be included in the rate, was great value for money. The staff were friendly and accommodating and there isn't really anything I can fault, especially for the cost. The location of the hotel is great if you need to be in central Newcastle, a quick walk from every major City Centre location.

  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kr3m3Puff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark W, Front Office Manager at Hotel Indigo Newcastle, responded to this review, 8 January 2013
Hello Kr3m3Puff,

Thank you so much for your lovely words. It's great to see when guests find we have real punch for pound, especially around the Christmas period when every penny counts!

We're so happy to be a part of the Global Indigo Experience you've had, come again very soon and take care.

Kind Regards
Mark Winter
Front of House Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,095 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (368)
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English first
Glasgow, United Kingdom
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 3 January 2013

After checking in on the 31st December and staying until the 3rd January our stay was great from start to finish!
The rooms are very well designed and spotless. The free fast wi-fi was an unexpected bonus,
We had room service: the best creme brûlée I have ever tasted! Only downside ( very minor) is that the air conditioning can be a little noisy!
Service at reception and in the bar was faultless.
Thank you.

Room Tip: Balcony rooms are worth the upgrade!
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  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Emma M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark W, Front Office Manager at Hotel Indigo Newcastle, responded to this review, 8 January 2013
Hello Emma M,

I am also a huge fan of our Cambridge Burnt Cream, I'm really glad you enjoyed it. Looks like we had you partying with us over New Year's Eve, we hope you had as much fun as we did!

We Have taken on all of your comments about the room and appreciate the honesty; I can assure it is being attended to. Please come again soon and have an even more wonderful stay :)

All the best for the new year!

Kind Regards
Mark Winter
Front of House Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Timaru NZ
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 3 January 2013

INCREDIBLE!!
The outside doesn't look like much but my gosh once you get inside you are in for a treat!

The rooms are stylised, beautiful and spacious with everything you could possibly need. Maybe it's because it's still reasonably new but everything was immaculate - no chips in the tiles, scrapes on the walls or wierd stains on the floor - this place is gorgeous. This is the first time I've stayed a hotel that actually looked like the hotel photos, I am genuinely impressed.

The gym, although small is adequate with new equipment and weights.
Carparking is a squish but is available at a standard charge per day.
Location is excellent, only a stonesthrow away from the shopping areas and a 10 minute stroll to the old town with all the historical sites.

The reception staff are by far the best I've known in a hotel, so friendly, helpful and knowledgable too. The restaurant and bar staff - courteous and pleasant without being overbearing.

And the steak! Oh my, if you are staying here, have a meal in the steakhouse, you won't be disappointed. (Read my other review for more details)

I wouldn't hesitate in recommending this hotel to anyone - business, couples, friends or solo travellers. Possibly not for young families as I think you might feel out of place and undercatered for.

Room Tip: Go for a continental breakfast where you can pick what ever you like or go off site - this is a &quo...
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  • Stayed November 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank samsams
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark W, Front Office Manager at Hotel Indigo Newcastle, responded to this review, 8 January 2013
Hello samsams,

Thank you so much for such a constructive and detailed review!! I remember the sheer excitement we had taking those photos, what an adreniline rush! The Indigo Vision is to keep things fresh. This not only keeps things interesting and current but makes maintaining the condition of furniture and other well used items a natural bonus of refreshing the Hotel every once in a while. Come back soon and you may find something different yourself :)

Its excellent to hear you made such use of the amenities, and that the staff could be so helpful with your experience of our Newcastle Neighbourhood.

We hope to see you again soon, take care!

Kind Regards
Mark Winter
Front of House Manager
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Glasgow, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 3 January 2013

This hotel is an excellent location. 2 minute walk from Central Station & only 5 minutes from some really great bars, clubs & The Quayside.
We stayed over New Year & were wellcomed by some really friendly reception staff. They offered us advice on where to go that evening & let us know of all the hotels entertainment for the evening.
Our room was absolutely spotless & very spacious. Such a modern feel with free wifi, an ipod docking station & the mini bar is a great touch! The bed was huge & very comfortable, a great nights sleep! The bathroom wasnt huge but the rainfall shower & the aveda products were fantastic.
We brought in the new year in the bar with other guests which had a great atmosphere. Music & dancing & the staff were chatting away & really enjoying themselves too!! The bar was pricey but we left & done our own thing after the bells. The staff were also kind enough to book us a taxi.
The next day were enjoyed a meal in the hotel restaurant. Prices are very high but for the standard of the food you do not mind for a treat on a weekend away.
We had a great time at this hotel & will definately be back!! Thoroughly enjoyed my new year in the toon!! Thanks!

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank xLx11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark W, Front Office Manager at Hotel Indigo Newcastle, responded to this review, 7 January 2013
Hello xLx11,

So glad you loved the Hotel! The location, the modern updates to a classic hotel room, and the bathroom amenities are all things we are so proud of. I'm so glad to hear you were with us over the New Years festivities also! The staff remember how lovely the atmosphere was too :)

The prices of the bar and restaurant are thoroughly considered based on the prices of competing hotels and restaurants in the city centre - but we really appreciate you treating yourself with us and can't wait to have you back!

All the best for 2013,

Kind Regards,
Mark Winter,
Front of House Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
York, United Kingdom
Level Contributor
5 reviews
5 of 5 bubbles Reviewed 2 January 2013

Stayed for two nights at the end of December. Impressed from start to finish by the friendliness and helpfulness of the staff. Little touches like complimentary snacks and drinks in the minibar helped to make it a memorable experience.

Rooms are spacious, modern and well finished. The hotel is only a couple of minutes walk from the Central Station, so ideally located for exploring the city.

My only minor quibble is that the cleaners tried to come into our room while we were asleep, despite the 'do not disturb' sign we had hung on the door. Apart from that it was a fantastic place to stay.

  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark W, Front Office Manager at Hotel Indigo Newcastle, responded to this review, 7 January 2013
Hello Paul K,

Thank you so much for your lovely review!

Its wonderful to hear you found the amenities useful, and the staff really appreciate the kind words. Your comments have all been passed on to the relevent teams and will be followed through.

We hope you guys have a lovely new year and come back again soon!

Kind Regards,
Mark Winter,
Front of House Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 1 January 2013

There is nothing I could fault with the hotel I arrive early so didnt think my room would be ready but I got checked in straight away! And even if your room isn't ready there's a room where you can put your bags.

The welcome was very friendly. The staff were amazing and ready to help with any problems and questions we had. They even booked a taxi for us!

We had the king size room and it was totally spotless! Nothing fault and the style of the hotel is so beautiful. You even got free wifi in your room, tv and iPod speaker! One of the best nights sleeps

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rebeccaxoxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark W, Front Office Manager at Hotel Indigo Newcastle, responded to this review, 5 January 2013
Hello Rebeccaxoxx,
And congrats on being our first ever review of 2013!!
Thank you so much for the review. Even though check in is at 2pm it is true that if we can accommodate you even earlier we most certainly will.
We’ve passed your comments on to our staff who really appreciate it, and I’m so happy you loved your room too. It sounds like you had a true Indigo Newcastle Experience 
Please come again soon and take care in the new year!

Kind Regards
Mark Winter
Front of House Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Epworth
Level Contributor
61 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed 31 December 2012

Excellent location for a night out on the Toon which is exactly what my wife and I wanted. Only five minutes walk from the city centre and the same in the other direction to the restaurants and bars on the Quayside. If you're travelling by car the hotel has it's own secure car park at £12 for 24 hours or it's 2 mins walk from the railway station. We took the car, arrived at 5pm so had all the next day to look around and go shopping with the car left at the hotel.
We received a very cheerful greeting at reception and were given the key to room 102 - unfortunately the heating wasn't working and the room was freezing. However, the staff responded immediately and gave us a free upgrade to 416, a top floor room with a balcony.
Good points: The welcome, the location, decent rooms, comfy beds, service and complimentary mini-bar (includes beer and wine in upgraded rooms!!). Downside: Only one - the bar is pricey if you fancy a few drinks - a pint and a single Baileys £9.90!! Ouch.
Good effort though and I would go back. Oh, nearly forgot the formidable breakfast!!

Room Tip: 4th floor rooms have balconies but those overlooking Fenkle Street don't have much of a view.
See more room tips
  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SB1Epworth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark W, Front Office Manager at Hotel Indigo Newcastle, responded to this review, 1 January 2013
Hi SB1Epworth,

Thank you for your amazing review. We are really happy that you made great use of our 2 story car park. We hope to see you again soon.

Kind regards,

Mark Winter
Front of House manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Indigo Newcastle

Property: Hotel Indigo Newcastle
Address: 2-8 Fenkle Street, Newcastle upon Tyne NE1 5XU, England
Phone Number:
Region: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #10 of 84 Hotels in Newcastle upon Tyne
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hotel Indigo Newcastle 4*
Number of rooms: 148
Official Description (provided by the hotel):
Hotel Indigo Newcastle is just a two-minute walk from Central Station, and a ten-minute walk to Newcastle United Football Club. This upscale venue features an iconic Marco Pierre White Steakhouse, delivering to our guests a refreshing and welcoming experience.Hotel Indigo is a boutique concept by InterContinental Hotels Group (IHG), offering guests the luxury and individuality you would come to expect of a 4-star hotel. The design of the venue has been heavily influenced by its location within the historic Grainger Town area and will feature bold geometric forms, classical proportions and repeating patterns to mimic the architecture and rows of columns that can be seen around the local neighbourhood. Today, the Grainger town area is a hot-spot for cutting edge architecture and just a short stroll away from the city’s art galleries, restaurants, shops, bars and business district. Hotel Indigo Newcastle has a car park at the rear with charges at £12 per night. ... more   less 
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