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“A business visit to Newcastle” 4 of 5 bubbles
Review of Hotel Indigo Newcastle

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Hotel Indigo Newcastle
Certificate of Excellence
London, England
Level Contributor
40 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“A business visit to Newcastle”
4 of 5 bubbles Reviewed 15 March 2013

We stayed in Newcastle for three nights for a meeting connected with my wife's business.

This hotel is quite literally only 3 minutes walk from the train station on the edge of the Graingertown area. It is ideally located for shopping, for the football or for visiting the pubs, restaurants and clubs of Newcastle.

Our first impressions were very favourable. A light, stylish reception area with helpful and knowledgable staff in colourful uniforms. After just a few minutes, we were on our way to our rooms.

We had a room on the first floor at the back looking out on the car park. Other colleagues had rooms on the road side but they found those to be noisy due to the clientelle from the nearby club. So our recommendation as a result would be to ask for a room on the car park side.

The room was fantastic. The bathroom was very good with a wet room style shower instead of one of those shower over a bath things which I never find pleasing. It has a fixed rainfall shower head as well as a hand-held shower head. While I liked the bathroom, the only two faults I had with the hotel room were in here. A towel rail was slightly loose and the shaving mirror was loose and therefore totally useless for shaving with. Come on, fix these. Room 109, they need fixing!

The remainder of the room was excellent. A lovely, large, comfortable bed. Plenty of space in the wardrobe both for hanging clothes and drawer space for smalls. There was a room safe and a mini bar stocked with gratis soft drinks, water and snacks.. The TV was excellent and there was even an iPod docking station. Oh, and did I mention the free wifi. I'll say that again. FREE WIFI!

The thing that frustrates me most on trips away from home is the ridiculous charges for wifi yet his inexpensive chain has wifi included in the price. This is the future but it is here right now.

We only ate breakfast in the hotel. All our other meals were taken out as Newcastle is blessed with a great choice of eateries. Each day we had a fantastic full english breakfast served at our table.

We know we want to return to Newcastle and we know that when we do, we will stay in Hotel Indigo.

Room Tip: Ask for a room on the car park side of the building.
See more room tips
  • Stayed March 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank metroace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark W, Front Office Manager at Hotel Indigo Newcastle, responded to this review, 17 March 2013
Hi metroace,

Thanks a million for your great feedback! We will surely pass your comments on to our Maintenance department for review. We love the fact that you have already chosen us as your destination on your next stay in Newcastle.

Kind regards,

Mark Winter

Front of House Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,056 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (363)
Date | Rating
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English first
Belfast, United Kingdom
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 15 March 2013

I stayed here for 12 days and loved it. Rooms are so comfortable, hotel is pristine. However, were the indigo tops the lot is it's customer care. The staff are first class in this all important area, the best I've come across ! Jenny, Rachel, Sian and Elisha on reception are fantastic.

Breakfast is a joy. What attentive staff and what a breakfast too, the chef doing breakfast set me up each day.

Indigo as a brand has got it sorted. I've stayed in the Glasgow hotel, it to is fantastic. Hotel Indigo Newcastle I shall be back. Do yourself a favour. If you need a hotel in the to on, make sure it,s the Indigo. Well done to the team there. Your hard work is very much appreciated. Take a bow guys!

Room Tip: Go for a balcony room on the 4th floor. 433 is my favourite.
See more room tips
  • Stayed March 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank celticjoe_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark W, Front Office Manager at Hotel Indigo Newcastle, responded to this review, 17 March 2013
Hi celticjoe_12,

**takes a bow** You’re very welcome indeed :)

Kind regards,

Mark Winter

Front of House Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leicester, United Kingdom
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 15 March 2013

I stay in many hotels with my job (at all IHG brands) and this is by far the best place I've ever stayed in!

Check in was friendly and welcoming, my room was beautiful and the staff were all very efficient. The room service menu was a little limited for me (I'm not a fussy eater, there are just lots of different foods that I don't like!) but I had a lovely chicken dish and the most delicious pea and ham soup.

I didn't want to leave this morning, I was in two minds as to whether I should barricade myself in my room or not, but alas I had to go to work. I shall definitely be back though, and next time I shall have those yummy looking pancakes for brekkie!

  • Stayed March 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank wemster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark W, Front Office Manager at Hotel Indigo Newcastle, responded to this review, 17 March 2013
Hi wemster,
So sorry to hear that you had to go to work instead of having a well-earned snooze in your lovely warm bed ;) Thank you very much for your lovely comments, we would love to see you again soon.

Kind regards,

Mark Winter

Front of House Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Yarm, United Kingdom
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 15 March 2013

Stayed here for a night as a little valentines getaway, I had tickets for Girls Aloud so thought we'd make a weekend of it. I didn't really know what to expect but from the moment we arrived we felt really welcome, nothing was a problem for the staff! The hotel is really modern, really stylish but very homely at the same time. We got an early train to Newcastle so we could have a look around the shops for the day, the hotel is 5 mins walk from the station and the staff were quite happy to put our suitcase in the back before check in so that we could pop into town for a few hours. When we checked in, we were given a corner room so we had fabulous glass walls all around us and THE comfiest bed, so high we had to literally climb into bed - lush!! Free minibar, larger for the boyfriend and wine for me, with chocolate and crisps which was a nice touch. It was nice to have breakfast served until 10:30, we had a nice lie in after quite a late night. Breakfast was lovely, self service, as much as you can eat. Big full english, cereal, fruit and some lovely pastries and lots of fruit juice. We filled ourselves up so much we didn't need any lunch and had just a snack for tea! Just what a good breakfast should do! Again, the hotel were happy to keep our bags there for the day whilst we had a look around Newcastle. In a brilliant location - literally round the corner from The Gate and up the road from Eldon Square. Made even more special by a big bunch of flowers and some chocolates waiting in the room too, such a lovely surprise. We'll definitely be back!!

  • Stayed February 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Katie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark W, Front Office Manager at Hotel Indigo Newcastle, responded to this review, 17 March 2013
Katie W,

Thank you very much for writing such an amazing comment about our lovely hotel! It makes me so proud to read feedback like this :)

Kind regards,

Mark Winter

Front of House Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle upon Tyne, United Kingdom
Level Contributor
102 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 15 March 2013

what a way to be treat...like a princess. this has to be a hit with everyone, so enjoyable and so stuffed. Go on give it a try it is well worth it. We had a choice of sandwiches, pastries, cakes and more...and what a selection of teas they have too.

  • Stayed February 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank newcastlebabes2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark W, Front Office Manager at Hotel Indigo Newcastle, responded to this review, 15 March 2013
Hi newcastlebabes2,

It was our pleasure! We love treating our guests like royalty! Thank you very much for taking the time to write a review about us.

Kind regards,

Mark Winter
Front of house Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 13 March 2013

Hotel indigo is impressive from the moment you walk inside the door.
Modern yet elegant, it has a great feel matched by the very friendly reception staff.
Rooms were spacious, modern and stylish with a full (and restocked daily) mini-fridge with water, snacks and tea/coffee.
A few mins away from Newcastle city centre, and with parking on site, its an ideal venue.

  • Stayed December 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Polleywally4985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark W, Front Office Manager at Hotel Indigo Newcastle, responded to this review, 15 March 2013
Hi Polleywally4985,

Thank you very much for your great comments! I am so happy you enjoyed your stay with us.

Kind regards,

Mark Winter
Front of house Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
North Yorkshire, UK
Level Contributor
76 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 bubbles Reviewed 10 March 2013

Stayed here for one night, can't say we really used all of the hotel facilities but the bedroom was ample, great bathroom, free drinks in the fridge is always a bonus. Only complaint was ordering lunch at the bar, the staff seemed a little unsure what to do, you would think it would be straight forward! Also take note that the car park is very tight, so if you have a big car you will find it difficult to open the doors!

  • Stayed March 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank dannn88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark W, Front Office Manager at Hotel Indigo Newcastle, responded to this review, 12 March 2013
Hiya dannn88,

We must apologise about any inconvenience you found parking your car, but I'd like to assure you that with a lower and upper floor carpark and an overflow carpark for those busy weekends, we will always have somewhere to put larger cars that you may be a little worried about parking in tighter spaces. Come and ask at reception or give us a call beforehand for any finer details like this and we'll assist you in any way we can.

Thank you so much for your kind and honest review and we will pass all of your feedback on to Management. A lounge should indeed be for having a lovely munch in for a lighter meal and this is the vision we have with our fantastic Grainger Lounge.

Kind Regards
Mark Winter
Front of House Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Indigo Newcastle

Property: Hotel Indigo Newcastle
Address: 2-8 Fenkle Street, Newcastle upon Tyne NE1 5XU, England
Phone Number:
Region: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #9 of 84 Hotels in Newcastle upon Tyne
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hotel Indigo Newcastle 4*
Number of rooms: 148
Official Description (provided by the hotel):
Hotel Indigo Newcastle is just a two-minute walk from Central Station, and a ten-minute walk to Newcastle United Football Club. This upscale venue features an iconic Marco Pierre White Steakhouse, delivering to our guests a refreshing and welcoming experience.Hotel Indigo is a boutique concept by InterContinental Hotels Group (IHG), offering guests the luxury and individuality you would come to expect of a 4-star hotel. The design of the venue has been heavily influenced by its location within the historic Grainger Town area and will feature bold geometric forms, classical proportions and repeating patterns to mimic the architecture and rows of columns that can be seen around the local neighbourhood. Today, the Grainger town area is a hot-spot for cutting edge architecture and just a short stroll away from the city’s art galleries, restaurants, shops, bars and business district. Hotel Indigo Newcastle has a car park at the rear with charges at £12 per night. ... more   less 
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