We stayed for three nights, 15th to 18th March 2013 (and we’re glad it wasn't longer). Cost £395 B&B and just under £600 with food and drinks (and 10% service charge).
I’ll start by having a rant about added service charges in a British hotel. We don’t have a tipping culture in the UK and with mandatory minimum salaries the staff should already be getting paid properly. It is therefore quite simply arrogant and presumptuous of management to automatically add a service charge! I’ll decide what the gratuity should be NOT management. It would also be interesting to find out when the staff actually get this money? To be quite frank this is definitely costing the staff because for excellent service we normally round up and would have done so here because both the food and service in both the bar and restaurant were excellent!!! (e.g. a £79 meal in the restaurant we would normally rounded to £90 – which is about 14%). I should note that for poor service and food we would round down.
Now the bedroom. When we booked we upgraded to an executive room with a king-size bed... Well if that was king-size, I would hate to be in an ordinary room! Also the beds are way too soft, promoting a bad back and roll together which really doesn't make for a great night’s sleep. Finally, who puts down laminate flooring in a hotel room? It looks pretty, but most defiantly doesn't help with the lack of sound proofing. You will definitely know they are wearing stiletto heels in the room above! In all, I'm afraid to say I've had far better night’s sleep in a £50 Premier Inn!!!
On the whole the staff were friendly, efficient and pretty good although I believe some attention needs to be paid to housekeeping because for a new(ish) hotel, there were areas within the room already in need of a good clean (tops of pictures, door frames, under the bed, windows, etc.) Also our room was not serviced till after 4pm on one occasion and then only after we complained - they most definitely need to sort that out - Not acceptable in a one star hotel let alone a four!
The other main issue with the hotel is the facilities. As a new build boutique hotel I have to ask where is the swimming pool and spa? How about a hotel lounge anyone? You have the Marco Pierre White restaurant (excellent although it appears to be taking far too many external bookings so as a hotel guest you can struggle to get a table), the Granger bar (way too small especially as it is used as a waiting area for the MPW) and finally the fitness room which is about the size of one bedroom (i.e. tiny). A plus point for the Wi-Fi which is a genuinely open fast connection with no messing about with web page logins and passwords (all hotel Wi-Fi should be like this).
The location is spot on. It is next door to the O2 Academy (we were in Newcastle to see a gig there on the Sunday night), also just a short walk to Central Station (train & metro), the city centre and the quayside.
Overall Hotel Indigo was okay, but as people who stay in hotels of all ratings, all over the world, for both business and pleasure, we came away feeling we had paid over the odds for the room and facilities we got.
Next time we're in Newcastle we'll stay elsewhere (somewhere with better facilities and better value for money) but we will book into to visit the MPW restaurant which we would highly recommend if they just sort out that service charge nonsense!!!
- Official Description (provided by the hotel):
- Hotel Indigo Newcastle is just a two-minute walk from Central Station, and a ten-minute walk to Newcastle United Football Club. This upscale venue features an iconic Marco Pierre White Steakhouse, delivering to our guests a refreshing and welcoming experience.Hotel Indigo is a boutique concept by InterContinental Hotels Group (IHG), offering guests the luxury and individuality you would come to expect of a 4-star hotel. The design of the venue has been heavily influenced by its location within the historic Grainger Town area and will feature bold geometric forms, classical proportions and repeating patterns to mimic the architecture and rows of columns that can be seen around the local neighbourhood. Today, the Grainger town area is a hot-spot for cutting edge architecture and just a short stroll away from the city’s art galleries, restaurants, shops, bars and business district. Hotel Indigo Newcastle has a car park at the rear with charges at £12 per night. ... more less
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