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“Lovely stay” 5 of 5 bubbles
Review of Hotel Indigo Newcastle

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Hotel Indigo Newcastle
Certificate of Excellence
Walsall, United Kingdom
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Lovely stay”
5 of 5 bubbles Reviewed 5 January 2014

What an excellent hotel! Great location to explore the city. Check in was straight forward with friendly service from the front desk staff. The service in the bar area was attentive and made for a comfy area to unwind after a day spent sightseeing in the city. The room was splendid providing a little bit of luxury at an affordable price. The in bathroom speakers were an added bonus too! The option to have breakfast in the room (at no extra cost) was a nice treat (although the food had gone a little cold) and made for a relaxing morning especially with the late check-out. I would definitely come back and will look out for the Hotel Indigo brand when on future city breaks. Well Done.

  • Stayed December 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Peter S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark W, Manager at Hotel Indigo Newcastle, responded to this review, 18 February 2014
Hi Peter S,

Thank you for the lovely review. I'm glad you managed to take advantage of the late check out and i hope you enjoyed exploring our beautiful city. See you again soon!

Kind Regards,

Mark Winter
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,056 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (363)
Date | Rating
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English first
Luton, United Kingdom
Level Contributor
715 reviews
226 hotel reviews
common_n_hotel_reviews_1bd8 698 helpful votes
5 of 5 bubbles Reviewed 4 January 2014

This was my second visit to the Hotel Indigo and was equally as good as my last visit; check in was super quick with a warm welcome from the front desk and I was given a free wifi access code.

I booked an executive room and I was given a balcony room and this time there was a green theme as all the rooms have different colour themes. The room was compact but ideal with wall mounted TV with a good range of channels, laptop safe, hugely comfortable bed, novelty 'sweeteas' pack, tea/coffee facilities free mini-bar which contained alcoholic/soft drinks and snacks.

I like the Indigo because of its quirkiness and good location and hope to return.

  • Stayed December 2013, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank paullegate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark W, Manager at Hotel Indigo Newcastle, responded to this review, 18 February 2014
Hi paullegate,

Thank you for taking the time to leave such a marvellous review. We can't wait to have you stay with us again.

Kind Regards,

Mark Winter
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gainsborough, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 4 January 2014

We have stayed in many of the Newcastle hotels when we come up to visit our daughter who is at uni, your hotel puts the others all in the shade! the staff were all very friendly, breakfast was excellent, we will definitely stay again and have no hesitation in recommending this hotel.

  • Stayed January 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 360chrisb15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark W, Manager at Hotel Indigo Newcastle, responded to this review, 18 February 2014
Hi 360chrisb15,

Thank you for such a splendid review. We look forward to having you stay with us again soon, and we wish your daughter well with her studies!

Kind Regards,

Mark Winter
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 4 January 2014 via mobile

Stayed here on NYE. The hotel was full tho the staff remained helpful and friendly.
The rooms were very expensive but having stayed before I'm guessing it was just because it was New Year's Eve.
We weren't happy with our room but after complaining to the manager we had this swiftly changed. Love the free mini bar. So handy to have free water and soft drinks in the room.
The room was lovely, room service was nice and the breakfast was delicious.
This is my fav hotel at the moment. The service is brilliant.
Would be nice if some rooms had a bath but this wouldn't put me off staying again.

Stayed December 2013, travelled as a couple
Helpful?
Thank Pinksarmy75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark W, Manager at Hotel Indigo Newcastle, responded to this review, 18 February 2014
Hi Pinksarmy75,

Thank you for the excellent review. We look forward to seeing you on your next trip to Newcastle.

Kind Regards,

Mark Winter
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bedford, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed 3 January 2014

I would describe this place as style over comfort. Rooms decorated in a modern trendy style but ours was definitely not comfortable. Room overlooked a car park; in the middle of the floor area was a huge TV standing on a massive black cupboard; it dominated the room and you had to walk round it all the time. For over £100 per night I expected a bath as well as a shower. No rooms here have a bath. Our bathroom was totally unheated apart from a towel warmer and even that switches off after 2 hours max. The floor and the shower tray were freezing cold, in fact the whole bathroom was very cold so not nice to have a shower in. The rainfall shower means you have to get your hair wet, there is no shower cap provided. Our room was also very cold - when we went out for the day we took our card-key with us. As with lots of hotels these days the lights automatically switched off when we took the key - what we did not realise was that the heating system for the room switched off too! When we returned on a chilly December evening, the room had been unheated all day. The friendly staff apologised and offered us a heater for the room. The floor of the room was also freezing and we had to go out and buy some thick furry socks!
Breakfast was a regular English hotel breakfast, nice but nothing special except eggs were cooked to order (but not the rest of it).
Here's the best bit - my young daughter and I were snuggled in our beds to keep warm, watching TV at about 9pm. A man saying he was from hotel security actually knocked on our door and told us to turn the TV down!! Yes, he ticked me off like I was having a party and disturbing the other guests!! We were in a corner room miles from anywhere. I was so taken aback I apologised and asked him whether someone had complained - no-one had complained, he was just doing his rounds and could hear my TV! Not surprising as there was a huge gap under our door where the icy wind was whistling in.
The location is very good for the town centre and the station.

  • Stayed December 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Susie_C327
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Hotel Indigo Newcastle, responded to this review, 19 January 2014
Dear Susie_C327,

Thank you for sharing your experience regarding your stay with us. We are delighted you found our staff, highly commendable. Guest
satisfaction is important to us and we try our hardest to make sure all of our guests have a rewarding experience at our hotel.

Please accept our sincere apology for the shortcomings you experienced during your stay and we regret the issues you encountered with the room you received. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. Rest assured that your feedback will be taken into consideration in our efforts to continually monitor and improve the quality and services we offer.

Once again, thank you for staying with us and providing us a valuable feedback.

Sincerely,

Joel B
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
North East England
Level Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 2 January 2014

We managed to get a cheap night away from the kids. We arrived a little early and reception were exceptionally helpful and managed to get us into a room almost immediately (the hotel was full the night before). The public areas of the hotel were spotless and very smart. We dropped our bag off in the room (shame no bath), and went down for a snack and a drink before getting changed to head out. A special mention to Coleen in the bar area who was lovely. Heading back to the room to get changed, I did notice hairs in the shower. I think because of the hotel being full the previous night, rooms were given a quick once over. Our room was a corner room, lovely light and airy and a complementary mini bar. I did like our room.

We ate out, but I think I may try the restaurant another time, however we did have breakfast. Every memeber of staff we came across was polite helpful and generally nice. Breakfast consisted of a contintental help yourself part, then an ordered cooked menu. I chose bacon, sausage and tomato, whilst my husband opted for the Full English. Presenation was lovely, however my bacon was cold and my sausage barely warm. I could have complained, however the price we paid for the room and the overall service, I wasnt overly bothered, I just didnt eat it.

I would defaintely stay in the hotel again, really enjoyed the stay and in a decent location. Staff were some of the most helpfulI have ever come acroos, and thats what makes a hotel good!

  • Stayed January 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank lovinhols
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark W, Manager at Hotel Indigo Newcastle, responded to this review, 18 February 2014
Hi lovinhols,

Thank you for taking the time to leave valuable feedback. I am glad you enjoyed your stay with us and found our staff to be excellent. In future if you find your breakfast not quite up to scratch then please do not hesistate to speak to a member of staff. We will be more than happy to rectify any problems. We look forward to seeing you again soon!

Kind Regards,

Mark Winter
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Workington, United Kingdom
Level Contributor
171 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 bubbles Reviewed 31 December 2013

This was our second visit to Hotel Indigo and we will return.

The rooms, bar area, reception and restaurant are all clean, tidy and well decorated and breakfast was excellent.

The reception staff were very helpful especially Rachel as my wife had forgotten her hair straighteners and Rachel loaned her hers.

  • Stayed December 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Philip S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark W, Manager at Hotel Indigo Newcastle, responded to this review, 2 January 2014
Hi Philip S,

Thank you for taking the time to leave such a great review. We look forward to seeing you again soon.

Kind Regards,

Mark Winter
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Indigo Newcastle

Property: Hotel Indigo Newcastle
Address: 2-8 Fenkle Street, Newcastle upon Tyne NE1 5XU, England
Phone Number:
Region: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #9 of 84 Hotels in Newcastle upon Tyne
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hotel Indigo Newcastle 4*
Number of rooms: 148
Official Description (provided by the hotel):
Hotel Indigo Newcastle is just a two-minute walk from Central Station, and a ten-minute walk to Newcastle United Football Club. This upscale venue features an iconic Marco Pierre White Steakhouse, delivering to our guests a refreshing and welcoming experience.Hotel Indigo is a boutique concept by InterContinental Hotels Group (IHG), offering guests the luxury and individuality you would come to expect of a 4-star hotel. The design of the venue has been heavily influenced by its location within the historic Grainger Town area and will feature bold geometric forms, classical proportions and repeating patterns to mimic the architecture and rows of columns that can be seen around the local neighbourhood. Today, the Grainger town area is a hot-spot for cutting edge architecture and just a short stroll away from the city’s art galleries, restaurants, shops, bars and business district. Hotel Indigo Newcastle has a car park at the rear with charges at £12 per night. ... more   less 
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