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“Great stay!”

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Hotel Indigo Newcastle
Certificate of Excellence
Level 3 Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Great stay!”
Reviewed 5 January 2014 via mobile

Checked in quick, lobby is very nice. Got a king executive room with free mini bar and wifi, our room was lovely green themed and very spacious. The bed was extremely comfy so much that we slept in and nearly missed breKfast. The staff in the restaurant said the kitchen had closed but we cud use the continental cereals ect. Which was fair as we did go down at 10:15 but the chef said they would extend so we cud hav a full english breakfast which i thought was very good service!! The shower in the room was amazing so relaxing it was like a waterfall shower and you can listen to music as the tv is connected with a speaker in the bathroom. The staff had also left a happy birthday card and plate of chocolate for my boyfriend in our room. We really enjoyed the room and would love to return on another special occasion

Stayed January 2014, travelled as a couple
Helpful?
Thank Ashaz24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark W, Manager at Hotel Indigo Newcastle, responded to this review, 18 February 2014
Hi Ashaz24,

Thank you for taking the time to leave such a nice review. I'm so glad that you and your boyfriend had an enjoyable stay with us in Newcastle, and I'm pleased to read that you managed to enjoy our delicious breakfast!
We look forward to having you stay with us again.

Kind Regards,

Mark Winter
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
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  • Cleanliness
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English first
Level 4 Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 5 January 2014 via mobile

Stayed here for 3 days over new year. Very good hotel, rooms are kept spotless,loved the massive bed, and rainfall shower(could have stayed under it for hours).
Room was very warm, but easily fixed by switching the heating off. Only downside was the price of drink, very expensive,although there is plenty pubs nearby!
Would definitely stay here again!

Stayed December 2013, travelled as a couple
Helpful?
Thank Allanf1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark W, Manager at Hotel Indigo Newcastle, responded to this review, 18 February 2014
Hi Allanf1970,

Thank you for taking the time to leave a lovely review. I'm glad you enjoyed the rainfall shower and our king size beds. We look forward to seeing you again soon.

Kind Regards,

Mark Winter
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Walsall, United Kingdom
Level 3 Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 5 January 2014

What an excellent hotel! Great location to explore the city. Check in was straight forward with friendly service from the front desk staff. The service in the bar area was attentive and made for a comfy area to unwind after a day spent sightseeing in the city. The room was splendid providing a little bit of luxury at an affordable price. The in bathroom speakers were an added bonus too! The option to have breakfast in the room (at no extra cost) was a nice treat (although the food had gone a little cold) and made for a relaxing morning especially with the late check-out. I would definitely come back and will look out for the Hotel Indigo brand when on future city breaks. Well Done.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peter S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark W, Manager at Hotel Indigo Newcastle, responded to this review, 18 February 2014
Hi Peter S,

Thank you for the lovely review. I'm glad you managed to take advantage of the late check out and i hope you enjoyed exploring our beautiful city. See you again soon!

Kind Regards,

Mark Winter
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Luton, United Kingdom
Level 6 Contributor
764 reviews
232 hotel reviews
common_n_hotel_reviews_1bd8 775 helpful votes
Reviewed 4 January 2014

This was my second visit to the Hotel Indigo and was equally as good as my last visit; check in was super quick with a warm welcome from the front desk and I was given a free wifi access code.

I booked an executive room and I was given a balcony room and this time there was a green theme as all the rooms have different colour themes. The room was compact but ideal with wall mounted TV with a good range of channels, laptop safe, hugely comfortable bed, novelty 'sweeteas' pack, tea/coffee facilities free mini-bar which contained alcoholic/soft drinks and snacks.

I like the Indigo because of its quirkiness and good location and hope to return.

  • Stayed December 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank paullegate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark W, Manager at Hotel Indigo Newcastle, responded to this review, 18 February 2014
Hi paullegate,

Thank you for taking the time to leave such a marvellous review. We can't wait to have you stay with us again.

Kind Regards,

Mark Winter
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gainsborough, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 January 2014

We have stayed in many of the Newcastle hotels when we come up to visit our daughter who is at uni, your hotel puts the others all in the shade! the staff were all very friendly, breakfast was excellent, we will definitely stay again and have no hesitation in recommending this hotel.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 360chrisb15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark W, Manager at Hotel Indigo Newcastle, responded to this review, 18 February 2014
Hi 360chrisb15,

Thank you for such a splendid review. We look forward to having you stay with us again soon, and we wish your daughter well with her studies!

Kind Regards,

Mark Winter
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
12 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 January 2014 via mobile

Stayed here on NYE. The hotel was full tho the staff remained helpful and friendly.
The rooms were very expensive but having stayed before I'm guessing it was just because it was New Year's Eve.
We weren't happy with our room but after complaining to the manager we had this swiftly changed. Love the free mini bar. So handy to have free water and soft drinks in the room.
The room was lovely, room service was nice and the breakfast was delicious.
This is my fav hotel at the moment. The service is brilliant.
Would be nice if some rooms had a bath but this wouldn't put me off staying again.

Stayed December 2013, travelled as a couple
Helpful?
Thank Pinksarmy75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark W, Manager at Hotel Indigo Newcastle, responded to this review, 18 February 2014
Hi Pinksarmy75,

Thank you for the excellent review. We look forward to seeing you on your next trip to Newcastle.

Kind Regards,

Mark Winter
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bedford, United Kingdom
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 3 January 2014

I would describe this place as style over comfort. Rooms decorated in a modern trendy style but ours was definitely not comfortable. Room overlooked a car park; in the middle of the floor area was a huge TV standing on a massive black cupboard; it dominated the room and you had to walk round it all the time. For over £100 per night I expected a bath as well as a shower. No rooms here have a bath. Our bathroom was totally unheated apart from a towel warmer and even that switches off after 2 hours max. The floor and the shower tray were freezing cold, in fact the whole bathroom was very cold so not nice to have a shower in. The rainfall shower means you have to get your hair wet, there is no shower cap provided. Our room was also very cold - when we went out for the day we took our card-key with us. As with lots of hotels these days the lights automatically switched off when we took the key - what we did not realise was that the heating system for the room switched off too! When we returned on a chilly December evening, the room had been unheated all day. The friendly staff apologised and offered us a heater for the room. The floor of the room was also freezing and we had to go out and buy some thick furry socks!
Breakfast was a regular English hotel breakfast, nice but nothing special except eggs were cooked to order (but not the rest of it).
Here's the best bit - my young daughter and I were snuggled in our beds to keep warm, watching TV at about 9pm. A man saying he was from hotel security actually knocked on our door and told us to turn the TV down!! Yes, he ticked me off like I was having a party and disturbing the other guests!! We were in a corner room miles from anywhere. I was so taken aback I apologised and asked him whether someone had complained - no-one had complained, he was just doing his rounds and could hear my TV! Not surprising as there was a huge gap under our door where the icy wind was whistling in.
The location is very good for the town centre and the station.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Susie_C327
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Hotel Indigo Newcastle, responded to this review, 19 January 2014
Dear Susie_C327,

Thank you for sharing your experience regarding your stay with us. We are delighted you found our staff, highly commendable. Guest
satisfaction is important to us and we try our hardest to make sure all of our guests have a rewarding experience at our hotel.

Please accept our sincere apology for the shortcomings you experienced during your stay and we regret the issues you encountered with the room you received. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. Rest assured that your feedback will be taken into consideration in our efforts to continually monitor and improve the quality and services we offer.

Once again, thank you for staying with us and providing us a valuable feedback.

Sincerely,

Joel B
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Indigo Newcastle

Property: Hotel Indigo Newcastle
Address: 2-8 Fenkle Street, Newcastle upon Tyne NE1 5XU, England
Phone Number:
Region: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #8 of 82 Hotels in Newcastle upon Tyne
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hotel Indigo Newcastle 4*
Number of rooms: 148
Official Description (provided by the hotel):
Hotel Indigo Newcastle is just a two-minute walk from Central Station, and a ten-minute walk to Newcastle United Football Club. This upscale venue features an iconic Marco Pierre White Steakhouse, delivering to our guests a refreshing and welcoming experience.Hotel Indigo is a boutique concept by InterContinental Hotels Group (IHG), offering guests the luxury and individuality you would come to expect of a 4-star hotel. The design of the venue has been heavily influenced by its location within the historic Grainger Town area and will feature bold geometric forms, classical proportions and repeating patterns to mimic the architecture and rows of columns that can be seen around the local neighbourhood. Today, the Grainger town area is a hot-spot for cutting edge architecture and just a short stroll away from the city’s art galleries, restaurants, shops, bars and business district. Hotel Indigo Newcastle has a car park at the rear with charges at £12 per night. ... more   less 
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