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“Excellent centrally located modern hotel”

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Hotel Indigo Newcastle
Certificate of Excellence
Reviewed 14 March 2014

I booked this hotel,following a good experience at the Hotel Indigo, Liverpool.
The hotel is really modern and very centrally located, with car parking at the rear.
At check-in the staff were lovely and welcoming. They made us feel important and offered good advice for local attractions and restaurants. It was our anniversary and we were greeted with a card and glasses of bubbly. It was very much appreciated.
The rooms are spacious, well equipped and the tastefully decorated.
We especially liked the bed as it was very comfortable.

I will definitely return to this hotel in the summer.

Room Tip: Ask for a room with a balcony, especially in the summer.
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  • Stayed: March 2014, travelled as a couple
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Thank elisecole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark W, Manager at Hotel Indigo Newcastle, responded to this reviewResponded 15 March 2014

Hi elisecole,

Many thanks for taking the time to contribute such an amazing review of Hotel Indigo Newcastle. We are so glad you will be returning to stay with us again. See you soon!

Kind Regards,

Mark Winter
Operations Manager

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1,342 - 1,348 of 2,266 reviews

Reviewed 11 March 2014

Stayed here for my birthday with the wife service and staff were really good ,although after arriving sat down and was told that where i was sitting was reserved for people having afternoon tea,i dont know where else they expected us to sit maybe up in our room,booked dinner in marco pierre whites restaurant had steak and a prawn cocktail,the prawns wete like rubber and i could not eat them,when asked if everything was ok by the waiter,isaid no the prawns taste and texture was awful and i cant eat them but got little response,was looking forward to the amazing steaks i had heard about only to recieve a very small tasteless fillet,very disappointed,bed in the room was rock hard,and breakfast was very poor ordered poached eggs with mine both eggs wernt cooked enough and raw inside,3. Michelen stars and they cant do a prawn cocktail or poach an egg ,room 160 pounds dinner 170 pounds 12pounds to park the car, never again much better restaurants and hotels to stay at in north east for half the price

  • Stayed: March 2014, travelled as a couple
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Thank tangers2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Hotel Indigo Newcastle, responded to this reviewResponded 31 March 2014

Dear tangers2013,

Thank you very much for taking the time to share your thoughts and comments regarding your stay with us. Please accept our sincere apology for the overall dissatisfaction you experienced and we regret our hotel did not live up to your expectations in some aspects of your stay. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. We have taken note of your comments and have shared these with our management team to review and make necessary improvements accordingly.

While we understand that your stay was less than satisfactory, we hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Joel B
Case Manager
IHGCare

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Reviewed 10 March 2014

Stay here regularly through work. Don't like staying anywhere else. The staff are lovely and add that extra bit of customer service. Don't eat here often, expensive and not too happy with the service charge -it is described as optional but I personally don't feel comfortable asking for it to be removed.....but when you've only had coffee in the bar area!! I always leave a note for the cleaners asking for tea bags as I don't drink coffee, they sometimes leave them but don't think to leave milk to go with them. Another tiny gripe is that they put towels back as clean when I've left them on the floor cos they're dirty! Even so, like I said, I stay here out of choice, so nothing puts me off that much.

Room Tip: Ask for rooms with a proper window not a sky lite.
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  • Stayed: March 2014, travelled on business
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Thank Geraldine B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark W, Manager at Hotel Indigo Newcastle, responded to this reviewResponded 15 March 2014

Hi Geraldine,

Thank you for the nice review of Hotel Indigo Newcastle. I am extremely pleased that you enjoy staying with us and find our customer service to be great.
I must apologise for the regrettable drop in standards you have experienced from our Housekeeping department. I shall speak to our Housekeeping Manager and ensure that in future your towels are taken care of properly and the dirty towels are replaced as they should be.
If you would like anymore tea or milk during future stays please do not hesitate to contact us. We have reception staff, who are more than willing to help, available 24/7.
We look forward to having you stay with us again soon.

Kind Regards,

Mark Winter
Operations Manager

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Reviewed 10 March 2014

We had a lovely one night stay here at the weekend. All the staff were friendly and helpful, the room was clean and the complimentary snacks in the minibar are a nice touch. I'd happily come back again!

Room Tip: We were in room 127 which is right by the fitness studio for anyone who wants easy access to the gym...
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  • Stayed: March 2014, travelled as a couple
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Thank ellie84London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark W, Manager at Hotel Indigo Newcastle, responded to this reviewResponded 14 March 2014

Hi ellie84London,

Thank you for taking the time to contribute such a lovely review of your recent stay at Hotel Indigo Newcastle. We look forward to seeing you again soon.

Kind Regards,

Mark Winter
Operations Manager

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Reviewed 9 March 2014

We booked this hotel after reading reviews. It does as it says on the tin.
Great location in the city centre.
Bed was comfortable although I did wake up with a sore back, our allocated room was right beside the lifts and since we were staying on Saturday night and as it's a party city we asked if we could change rooms.....no problem at all, within 5 minutes, SAM from reception appeared at our door with a key for a new room (on the quieter side of the hotel)
Rooms were adequate and very clean with everything you will need.
As we just decided to visit Newcastle the day prior to going, we could not get a table in the restaurant, however SAM at reception once again spent time ensuring we got booked for dinner in a good restaurant.
Breakfast was good quality and variety.
The service we received from all of the staff was excellent, very friendly, helpful and nothing was any trouble.
Special thanks to SAM, who went out of his way to ensure we enjoyed our stay.

Stayed: March 2014, travelled as a couple
Thank Carolyn G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark W, Manager at Hotel Indigo Newcastle, responded to this reviewResponded 14 March 2014

Hi Carolyn,

Many thanks for the excellent review. I shall thank Sam personally for being an outstanding member of staff during your visit. We look forward to seeing you again soon.

Kind Regards,

Mark Winter
Operations Manager

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Reviewed 9 March 2014

Stayed for just one night with some girlfriends in this lovely modern hotel. We had 3 twin rooms on a B&B basis. This is in an excellent location, just a few minutes' walk from the train station and only a little further into the main hub of the city. Can't praise the reception staff highly enough - friendly and efficient, offering first-class service and nothing was too much trouble; they immediately made us feel very welcome. Quirkily decorated rooms with everything you need (great towels!) but rather poor on sound-proofing as all the noise of a Saturday evening could be heard very easily. Great breakfast. Highly recommended place to stay.

  • Stayed: March 2014, travelled with friends
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Thank Pinkcatsmum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark W, Manager at Hotel Indigo Newcastle, responded to this reviewResponded 14 March 2014

Hi Pinkcatsmum,

Thank you very much for the excellent review. We look forward to seeing you again soon at Hotel Indigo Newcastle.

Kind Regards,

Mark Winter
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 March 2014

My wife and I stayed at this hotel in February 2014 and I can only say that it was first class and we couldn't fault it in any way. The staff were so friendly and helpful, everything was so spotlessly clean. The breakfast was excellent quality and the choice was superb. The hotel is centrally located and is genuinely 2 minutes from the railway station. We have stayed in a number of different hotels when visiting Newcastle but now, the Hotel Indigo will always be our first choice.

  • Stayed: February 2014, travelled on business
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Thank check_check
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark W, Manager at Hotel Indigo Newcastle, responded to this reviewResponded 10 March 2014

Hi check_check,

Thank you so much for taking the time to contribute such an outstanding review of Hotel Indigo Newcastle.
I am so glad that we are now your No.1 choice of hotel in Newcastle!

We can't wait to welcome you back to Hotel Indigo Newcastle!

Kind Regards,

Mark Winter
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Indigo Newcastle

Address: 2-8 Fenkle Street, Newcastle upon Tyne NE1 5XU, England
Phone Number:
Region: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #7 of 83 Hotels in Newcastle upon Tyne
Price Range: £76 - £161 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Indigo Newcastle 4*
Number of rooms: 148
Official Description (provided by the hotel):
Hotel Indigo Newcastle is just a two-minute walk from Central Station, and a ten-minute walk to Newcastle United Football Club. This upscale venue features an iconic Marco Pierre White Steakhouse, delivering to our guests a refreshing and welcoming experience.Hotel Indigo is a boutique concept by InterContinental Hotels Group (IHG), offering guests the luxury and individuality you would come to expect of a 4-star hotel. The design of the venue has been heavily influenced by its location within the historic Grainger Town area and will feature bold geometric forms, classical proportions and repeating patterns to mimic the architecture and rows of columns that can be seen around the local neighbourhood. Today, the Grainger town area is a hot-spot for cutting edge architecture and just a short stroll away from the city’s art galleries, restaurants, shops, bars and business district. Hotel Indigo Newcastle has a car park at the rear with charges at £12 per night. ... more   less 
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