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Hotel Indigo Newcastle
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    Reviews (2,398)
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    1,285 - 1,290 of 2,398 reviews
    Reviewed 13 August 2014

    The hotel is extremely well positioned near to the station and city centre, yet on a reasonably quiet road. The furnishings are very bright and not particularly welcoming but the greeting of the staff certainly is. I found the atmosphere a bit cold. I had a suite on the 4th floor with a corner balcony. There isn't much to see but it is nice to have a balcony, though not at all private. The suite was quite small with again quite garish furnishings. Everything however was clean and the bathroom was modern and adequate. The bed was a little hard for me, as were the pillows and there were some very noisy people in the adjacent rooms, plus the lift can be heard pinging as it reaches the floor. The standards are good, but the interior wasn't quite to my taste. A pleasant but not mind blowing stay.

    • Stayed: August 2014, travelled on business
      • Location
      • Cleanliness
      • Service
    Thank kate234
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    paul B, General Manager at Hotel Indigo Newcastle, responded to this reviewResponded 17 August 2014

    Hello Kate,

    I appreciate the time given for the kind review. I am sorry to hear that the interior did not take to your fancy, but relieved to know that the service made up for this. I do hope the location and service will be enough to have you stay with us in the future!

    Kindest regards,
    Paul Borg- General Manager

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    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 12 August 2014

    We stayed at this hotel for two nights. The staff on reception were very welcoming and friendly at both check-in and check-out which made a big difference to our stay. The room was spacious and clean. Nice touches to have dressing gowns and complimentary mini bar (albeit it soft drinks!). Great to have car parking underneath hotel and to be within walking distance of shops and restaurants. Nice breakfast although make sure you go for a rate that includes breakfast as prices looked pretty high. Overall a good hotel for a short break.

    • Stayed: August 2014
      • Value
      • Location
      • Rooms
      • Cleanliness
      • Service
    Thank hols201
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    paul B, General Manager at Hotel Indigo Newcastle, responded to this reviewResponded 17 August 2014

    Hello hols201,

    I'm delighted to hear you had a great stay with us and received excellent service from check in to check out. Thanks for the review, we hope to see you again soon.

    Kindest regards,
    Paul Borg- General Manager

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    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 12 August 2014

    Me and my partner stayed here in July for Newcastle's gay pride, The location is perfect its right next to the gate and the gay scene (pink triangle) the hotel itself is very modern and 'posh' feel to it, lovely staff and very clean and gorgeous rooms! 5 stars!

    • Stayed: July 2014, travelled as a couple
      • Value
      • Cleanliness
      • Service
    Thank GreggandDean
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    paul B, General Manager at Hotel Indigo Newcastle, responded to this reviewResponded 13 August 2014

    Good evening GreggandDean,

    Thanks for your great review and photos. I am pleased the location suited you perfectly! We hope you do choose to stay with us again when you are next in Newcastle.

    Kindest regards,
    Paul Borg- General Manager

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    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 11 August 2014 via mobile

    We have stayed at the Indigo many times and every time we return it just gets better and better. The staff here are so welcoming and really put themselves out to make our stay as comfortable and enjoyable as possible. In particular, Rachel the reception Manager and Mike and Colleen from the bar. They are the reason we return every month. Thank you for making our stays great :) We are already looking forward to our next visit :)

    Dean and Zara

    Stayed: August 2014, travelled as a couple
    Thank DandZ25
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    paul B, General Manager at Hotel Indigo Newcastle, responded to this reviewResponded 13 August 2014

    Hello Dean and Zara,

    Many thanks for the feedback. It is great to hear you get such a great welcome with each and every stay. I will ensure that Rachel, Mike and Colleen personally receive praise for their contribution to you choosing to stay with us when in Newcastle!

    We look forward to your next visit.

    Kindest regards,
    Paul Borg- General Manager

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    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 11 August 2014

    This hotel is absolutely amazing!! Went on june 28th 2014 for my 30th birthday with 6 friends, the staff were fantastic and friendly and they even gave us a free upgrade!! All the rooms were great with mini fridge and soft drinks and snacks free of charge, spotless clean and fresh. 2 of my friends who already live in newcastle joined us in our room for a drink and it was no problem at all. my friends gave the bar staff a birthday cake to bring out to me as a suprise and they did it no problem at all. Can't say a bad word about the place and the next time I'm staying in Newcastle I will be staying here again.

    • Stayed: June 2014, travelled with friends
      • Value
      • Sleep Quality
      • Service
    Thank b4rry
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    paul B, General Manager at Hotel Indigo Newcastle, responded to this reviewResponded 13 August 2014

    Thank you B4rry for this great review. I am delighted to hear that you enjoyed your 30th birthday with us, especially with the staff going that extra mile to ensure you had the best stay possible.

    I do hope you choose to stay with us on your 31st!

    Kindest regards,
    Paul Borg- General Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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