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“clean and brilliant management and team” 5 of 5 bubbles
Review of Metro Inns Newcastle

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Metro Inns Newcastle
Newcastle upon Tyne, United Kingdom
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“clean and brilliant management and team”
5 of 5 bubbles Reviewed 18 August 2014

The place is clean and got everything you need. People complaining on tripadvisor, fair enough everyone has their oppinion but i just think pay more if you dont want to stay in a budget hotel, you cant get gold for silver!! Sue and the team are brill, any issues they try their utmost to resolve. I would deffo reccomend. Thanks sue and the team.

  • Stayed August 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
Thank JRH45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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184 reviews from our community

Traveller rating
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    23
    37
    21
    72
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Rating summary
  • Location
    3 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    2.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Any
English first
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 5 August 2014

Booked to stay here for a friends birthday, wasn't expecting a palace for the money but my god the place is filthy!!! Our room hadn't even been cleaned properly before we arrived!! Managers excuse was "the room must have been missed by the cleaners" what for the last ten years?? Filthy walls and the carpets completely disgusting!! Checked out early and asked for a refund needless to say never got one!! Ended up paying to stay elsewhere.

  • Stayed August 2014
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Kel3588
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheffield, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 30 July 2014

This is not a family hotel. The bad reviews must be from people who were expecting a nice, quiet stay. Its noisy, its busy and its very basic. For the price you really cant complain. Its basically a hostel, shared loos and showers. Didn't like the self cleaning toilet floor (weird) but other than that, it had the bare essentials that you needed. Huge mirror in the room, perfect for 3 young girls. Take a plug adapter, only one plug in the room! No good for straighteners and phones etc. £50 deposit is a bit steep but we got our back no problems and we had 2 rooms. If you're going for a night out in Newcastle this hotel is perfect and so cheap. I would book again.

Stayed July 2014, travelled with friends
Helpful?
2 Thank DobbleSara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 bubbles Reviewed 30 July 2014 via mobile

Jeesus what a nightmare! Went to travelodge but it was full the gorgeous lass on that desk told me to try next door as it was only 20quid hell ive been ripped off the ground floor 'room' i got allocated was more akin to the rspca dog kennels nr liverpool airport dirty floor covering with the most uncomfortable 'bed' thingy ive ever laid down on no toilet no shower just a small wash basin tv from noahs ark didnt work by the way and a fluorescent light tube fitted vertically on the wall between bed and basin. Thanks miss travelodge newcastle 2014 i owe u a drink next time im up here

Stayed July 2014, travelled on business
Helpful?
3 Thank Dave W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Middlesbrough
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 27 July 2014

Stayed here for a night. The rooms basic but everything you needs in their! JOHN on reception was friendly very helpful. All staff lovely had a great time for the money would highly recommend it. One thing I think could be improved would be more sockets in the room! And the only bad thing was when we asked staff for another pillow they wouldn't let us as you were only allocated one STUPID but I'd Defiantly stay here again!

  • Stayed July 2014
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank AbbeSmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newcastle upon Tyne, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 27 July 2014

Stayed at this place whilst on a hen night, just because it's a value hotel doesn't excuse the state of the toilets! P… all over the floor, sick on the seats etc…
The only good thing about this place was the door out of it!!!
I think asking for a £50 deposit on arrival was a absolute laugh! You should receive £50 to stay there!

  • Stayed July 2014, travelled with friends
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Deb C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dundee, United Kingdom
Level Contributor
28 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed 19 July 2014

We based ourselves at this holiday inn while on a walking holiday the location was perfect for us but not sure how near or easy it would be to get into the centre of Newcastle or what bus you could get.There was a toby calvery next door and the holiday Inn was within walking distance to a retail park where you could get a McDonalds .The room was quite basic it had a double bed with single bunk above, there was a wash hand basin in room, also a TV and the WIFI was good but the toilet and shower facilities were all at the end of the corridor
We arrived on the Sunday we were booked in for 6 nights the Inn was quite busy with workmen who were a fine bunch of guys.
We were able to use the comunal kitchen to store our foodstuffs and make up our sandwiches for our packed lunches which was great. We found the staff very friendly and helpful
We were happy enough all week until it came to the weekend when were disturbed quite a few times throughout the night into the early hours of the morning due to 2 hen parties staying at the Inn they were quite noisey and woke us up numerous times banging on doors and shouting which seemed to have gone on all night through to the early hours
We felt they could have been more considerate and more thoughtful of the other guests staying at the Inn who would have appreciated a decent nights sleep
We would return to this holiday Inn but wouldn't stay Friday or Saturday nights as the hen and stag parties spoil your stay with their thoughtlessness and lack of consideration
One thing I would say if you like a cuppa take a travel kettle for your room, they do have machines though at the reception where you could purchase hot beverages

  • Stayed July 2014, travelled with family
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank gwen g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Metro Inns Newcastle

Property: Metro Inns Newcastle
Address: Ponteland Road | Kenton Bank, Newcastle upon Tyne NE3 3TY, England (Formerly "Formule 1")
Region: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Amenities:
Wheelchair access
Hotel Style:
Ranked #75 of 84 Hotels in Newcastle upon Tyne
Price Range (Based on Average Rates): £
Hotel Class:1 star — Metro Inns Newcastle 1*
Number of rooms: 66
Reservation Options:
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