Myself & a friend visited here on Wednesday using a Group on offer. Firstly, the spa cancelled our first date then I had to reschedule & they were good at accommodating us having to change due to personal circumstances. After reading reviews & being a little apprehensive as a lot of negative feedback on here, I would have to agree unfortunately.
We arrived just after 3pm, the waiting area was located right next to a business centre & you could tell was just a make shift spa like area, not very appealing on first glance. We were greeted by a young girl who seemed like she could be new as was very hesitant. She told us to take a seat & could we fill out medical questionnaires & gave us a list of treatments to pick from. We were pleasantly surprised that we had a good choice as on the offer it only states choice of a few & we had already picked prior to coming so was good we could change our options. Our offer was for 2 x 30min treatments each. My friend opted for hot stone massage & facial & I also chose hot stone massage & as I suffer with a medical condition that affects my muscles, mainly in my legs, I noticed there was a Thai leg & foot treatment, I asked the young girl if this was like a massage & she hesitated then said yes, so I opted for this one as it would help my aches & pains. She then said as our treatments didn't start until 4pm & it was only about 3.30 would we like to go down to pool area, we asked if there were seats or loungers around pool to which she replied no sorry, so we just said can you show us to changing rooms. Me & my friend were sure from reading reviews that loungers were mentioned, as people have said there aren't enough. So when she showed us where to go we went along to the pool & yes they did have loungers!! But like others have said not enough to go around also the jacuzzi wasn't working. We decided just to get changed & head back to the waiting area to be collected for our treatments. We helped ourselves to water which was dotted about, but now I'm worried after reading on here that people have said the glasses weren't changed? 2 young therapists came to collect us & were friendly & directed us to our rooms. My friend taken off one way & myself another. As we approached the treatment room I began to remember someone saying that rooms near to gym & pool are really noisy. Which rooms did we have....mine was right next to pool my friend in middle of the gym! My room was like being in a cupboard no space although it was nicely decorated. The girl pointed out that I had chosen to have the Thai leg & foot treatment but as she had noticed on my medical questionnaire about my conditions, she said she didn't think it would be suitable as it is a very rough treatment which involves pulling & stretching (not what the young girl said who advised me it was a massage!) so could she just do a massage instead! I was pleased she picked up on this as I would have ended up in a lot of pain. She told me to get undressed & she would wait outside. I lay face down on the bed & waited! She took ages to come back in. I looked at the clock & it was just after 4.10. She eventually came back in. I had stated I didn't want any conversation as I like to just relax, however that is near to impossible! There was a fan on in the room which was making all sorts of noise, I could hear the showers outside, people opening/closing door to access pool, talking people going in pool despite having music in background this was drowned out. She began the hot stones, my first time having this. It was really nice but quite noisy, I don't know if this is normal but lots of clattering about getting the stones out of the container or wherever they are kept. Then when she moved to my legs I thought there's no way that was 30 mins. The leg massage was nice however she did one leg & foot then moved to other leg & spent half the time on that one & didn't even repeat full technique. She asked me to turn over & did the fronts of legs. Then rang the bell & I thought that was really quick. She said she would go get me some water & when I looked at clock it was only 4.50!! Which means in total my 2 treatments only last 40 mins instead of 1 hour! She waited outside for me & then said can you remember which way to go & I walked back on my own. Usually at other spas the therapist takes you back? I went to wait for my friend who appeared at same time & she said same that the treatments were over quickly. She enjoyed the hot stones but the stones were not left next to her back whereas mine were all placed down each side. She said her facial was not best she has had & felt rushed. We just headed back to get changed & left! We were pleased we hadn't paid full price for this. I have had much better service else where. Although the treatments were ok i did not get full benefit as didn't get enough time to enjoy, also the environment is not relaxing at all. Very disappointed.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.