Visited Jalou on a Saturday night for cocktails, it was our first time there but after hearing how 'great' the cocktails are from a few friends, we thought we should give it a shot.
The place was packed which meant we had to use the 'vip' bar in order to get cocktails. The 'mixologists' behind the bar seemed to be overwhelmed with the amount of orders they were receiving, taking multiple orders at a time to get through them all. The result of this being poorly made novelty cocktails filled to the brim with sugar and a dash of alcohol. I also tried one of the more traditional cocktails, which was a piña colada, but with a salted caramel twist. However, what i got was actually a regular piña colada, with no distinct taste of caramel whatsoever. Either the barman forgot what my actual order was ( still taking multiple orders at a time ) or the extreme volume of pineapple juice drowned out any other flavours.
During our long wait to ordering the cocktails, it was clear that the service from the barmen was just not up to the standards you expect from 'premier' bars. One of the barmen managed to spill a cocktail all over the bar, nearly over my friend to. The spillage remained on the floor and the bar for our duration there, the barman even had the cheek to hand my friend a towel to put on the floor in order to soak up the mess he had made. People come to relax, not to provide maid service for the bar staff. It was no surprise that this remained uncleaned as the bar was covered in black ink, probably from one of their cocktails which used squid ink, not great for the ladies and gents who don't want to come out of Jalou with black stains all over their clothes.
We stayed for about 20 minutes and were happy to get out. If you want proper service head to MSA or Tokyo ( both within walking distance from Jalou) where they know how its properly done.
Jalou should really stick to what it can do with the volume it is receiving, as a bar it's fine but trying to provide more services in order to appear 'premium' just isn't working. Despite this, i'm sure Jalou will continue to provide cocktail service, hopefully it can improve significantly if it wants to be taken seriously. In the mean time we will wait and see, but i certainly won't be returning any time soon.
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