I have been visiting the arena for many years, and hisbyear 4 times in the month of May alone. However, one of those times was a major let down this time. Me and my husband went to see Michael McIntyre and had floor seats. On arrival to our seats we found we had different chairs to the rest of the arena (theee rows at the back had been added on). At first we were pleased with the different seats as they were padded, however we soon realised that we weren’t so lucky. Once the people at both sides of us came none of us could move. We weren’t the only people with this problem either and a pregnant lady along from us had to be asked to move. When we looked at the seats in comparison to the usual we saw that for every 7 original seats there were 8 padded ones, so we had less space, were very uncomfortable, yet had paid the same price as everyone else in the arena.
Once home, I emailed the arenas management, to only be told the seats we were on comply with British safety regulations and so are ok. I sent a further email to ask why they were the same price and surely customers should be aware of these before they book, and got just the same reply. Poor customer service.....roll on to the new arena getting built!!!!!
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