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“Brilliant”

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Holiday Inn Express Newcastle City Centre
Certificate of Excellence
London
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Brilliant”
Reviewed 22 August 2013

Stayed here for 2 nights where my mother and I were made very welcome. Every single member of staff that we encountered was friendly and helpful especially Kimberley whose warm personality shone out. Thanks to Doug and his team for making us feel special, we will be back if we visit the area again.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sharon R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cal12, Guest Relations Manager at Holiday Inn Express Newcastle City Centre, responded to this review, 8 September 2013
Dear Sharon R,

Thanks for taking the time to write a review about our hotel here in Newcastle. I am especially pleased Kimberley and Doug made your stay that extra special and memorable. They will be thrilled to read such kind praise.

Myself and the team look forward to you visiting again in the near future.

Best wishes
Lee Anderson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (229)
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English first
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 22 August 2013

We arrived sunday having booked with hotels.com we booked a wheelchair access room and the operator told us they had blue badge parking i repeatedly asked is this a wc room and was told yes he did not book us a wc access room but a normal double our son is an adult the hotel staff were wonderful changed our room and put up a sofa bed for our son . The room was clean and bright bed was very comfy no noise from outside. We slept very well. Breakfast was lovely . Hot and tasty,staff went out of their way to help When the power failed on our sons wheelchair staff found us a repair company not far away. From sunday to friday staff have been extremely kind friendly and helpful we would recommend to everyone especially those with mobility needs the bathroom was huge containing everything needed well done staff and holiday inn sue , mike and John mahoney

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Liverbird0158
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cal12, Guest Relations Manager at Holiday Inn Express Newcastle City Centre, responded to this review, 8 September 2013
Dear Liverbird0158,

Thank you for your recent kind review. Please accept my apologies on behalf of Hotels.com for the mistake in your booking. I am very pleased to hear the staff at the hotel managed to resolve this issue.

We hope you will visit the team here at Newcastle again in the near future.

Best Wishes

Lee Anderson
Guest Services
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Edinburgh, Scotland, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 19 August 2013

Arrived late at night after jetting into to the airport - no problem with checking in so late with plesant and friendly staff sorting out our rooms at about 11pm at night - able to enjoy a late couple of pints at bar and a few games of pool before bed as well.

Room Tip: Good Central hotel at decent price
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  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Graeme H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cal12, Guest Relations Manager at Holiday Inn Express Newcastle City Centre, responded to this review, 8 September 2013
Dear Guest,

Thanks for the kind review. We look forward too seeing you in the near future.

Kind Regards

Lee Anderson
Guest Services
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 17 August 2013

I paid about £60 for a double room with breakfast so wasn't expecting much but was pleasantly surprised.
The staff were all nice enough, and they were even polite with one particularly naughty drunken friend!
The rooms were basic but clean, a bit on the small side but not ridiculously so.
We actually wanted a twin room but got a double, I phoned up the day before to and they arranged for the sofabed to be made up for us arriving which was excellent.
The location is really good for a night out, round the corner from the Gate and Bigg Market and a walk or short taxi quayside or diamond strip.
We weren't bothered by any noise at night, but I would imagine if we had been going to bed early we could have been. Prob not the best place for families then!
The only let down was breakfast. It was really poor, limited and not tasty at all....but for the price we paid I'd have been happy with toast and cereal!

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shellbell100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheffield, England, United Kingdom
Level Contributor
34 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 15 August 2013

This is a fairly new hotel and never can understand why they don't fit air con throughout. Although this is a budget hotel ish, unfortunately I never find their prices particularly very budget probably why I've never stayed at one of these before.

I did get a rear facing bedroom thankfully but I would have felt sorry for guests on the main road side. This hotel is based on a busy crossroads only a couple of minutes from the Redheugh Bridge. Weekend in question was just as the heat wave ended in Newcastle. However even with temperatures outside of below 20 degrees the room when I arrived was 28. It took from the Friday evening till the Monday morning for the temperature to get to 24. Fortunately the hotel does provide fans which did help they do fit nicely on the window sill and with the window open will drag in cooler air. The so called heating system / air cooler (not air con) was about as good as a chocolate fire-guard. Made little difference and was fairly noisy. Would also like to add that the hotel lobby has full aircon, was like a fridge compared all weekend, however getting in the lift nearly took your breath away with the heat.

However room otherwise was very decent, lots of towels bed comfortable, decent comfortable without being plush. Worth the £100 ish it cost per night average for the whole weekend? maybe not however its uber uber well located in the city centre and only a couple of mins wander to the Newcastle nightlife.

Staff was good and most polite they do make a big thing about that breakfast is always included. Nice idea but there's normally a catch if its free. Yes the cooked range was horrid. I've had worse but only just, Sausages awful, basically the cheapest possible, scrambled egg very bland same with the beans and no bacon on offer. This was the Saturday morning, I didn't bother Sunday and Monday and chose to eat elsewhere.

In summary. Its a good hotel, well located. But find elsewhere in warm weather and avoid breakfast unless its only Cornflakes etc. Would I stay there again, yes but only in cooler weather, but always ask for a rear facing bedroom!

Room Tip: Always ask for a rear courtyard facing room. Front of the hotel is on a busy city centre dual carri...
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  • Stayed July 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank thebff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Newcastle City Centre, responded to this review, 6 September 2013
Dear thebff,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding our staff and the room.

However, We’re sorry we fell below your expectation regarding the air conditioning and the food selection which was unacceptable. We will address these points. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
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Midlands
Level Contributor
181 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
Reviewed 9 August 2013

Typical Holiday Inn Express - my room overlooked courtyard and I would stay this is the best location as rooms on the other side of the hotel over looked a busy road.
Convenient location for city centre and about 10-15 mins walk down to the Quayside.
Reception staff helpful.
The bed was comfortable, with a choice of soft or firm pillows, sofa & work station, complimentary wifi for entire stay. Shower room clean, good towels.
The multi story car park is next to the hotel, charge is 80p hr, free after 6.00pm on Sunday, with charges commencing at 8.00am the following morning , you can pre pay in advance on the night before,so you do not have to get up early to pay.
Breakfast is included in the room rate but was very average, hot choice only consists of sausages, baked beans & scrambled eggs. Tinned peaches....the only fresh fruit being either an apple or orange.
Having previously stayed at a Hoilday Inn Express in Belgium the breakfast was just "continental style" but it offered a far better choice.
I felt the standard of breakfast was poor hence that's why I have only given this hotel an average rating.
If you want to eat out at an Indian restaurant "Akbars" is located in the building on the opposite side of the courtyard - handy if its raining & you don't want to walk into town.

  • Stayed August 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MidlandsTravelg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Newcastle City Centre, responded to this review, 25 August 2013
Dear MidlandsTravelg,

Thank you for staying with us and providing us with your valuable feedback. It is nice to know that you found our reception staff to be helpful and our beds to be comfortable. I regret though that the breakfast experience was a disappointment. We take all feedback seriously and we will use your comments to improve on our efforts.

Despite this, I hope the next time you are in the area you give our hotel another try.

Sincerely,

Pam G
Case Manager
IHGCare
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Glasgow, United Kingdom
2 reviews
Reviewed 5 August 2013

Very pleased with hotel. Room was booked for myself, my husband and my 2 daughters aged 11 and 17 to celebrate my husbands 50th Birthday. 2 nights stay. Ideal position for walking into town and for getting to shops and restuarants especially Chinatown. Great room for all of us and plenty of clean towels. First night was a Saturday night and the hotel had a few hen and stag parties. There was a little bit of noise but nothing too bad. Breakfast was ideal plenty to eat even when the hotel was obviously full. Would use again.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Karen T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Newcastle City Centre

Property: Holiday Inn Express Newcastle City Centre
Address: Waterloo Square, St James Boulevard, Newcastle upon Tyne NE1 4EU, England
Phone Number:
Region: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#9 Family Hotel in Newcastle upon Tyne
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Express Newcastle City Centre 3*
Number of rooms: 130
Official Description (provided by the hotel):
Stay in the heart of vibrant Newcastle at the Holiday Inn Express Newcastle City Centre hotel. Located near Newcastle Central Station, our modern hotel is a short stroll from the city centre's cosmopolitan shops, bars and restaurants. Start your day right at our Express Start buffet breakfast which is always included and enjoy a choice of both hot and continental items. Ask Holiday Inn Express Newcastle City Centre's friendly front desk staff for tips on sightseeing and getting around the city. Help yourself to tea and coffee during your business event in Holiday Inn Express Newcastle City Centres 2 air-conditioned meeting rooms. Getting to meetings around Newcastle is a breeze thanks to our proximity to the A1 and train and metro services from the station 300 metres away. Our convenient city-centre location, a short walk from historic St Nicholas Cathedral, makes us a good base for sightseeing. Stroll across the sweeping Gateshead Millennium Bridge for a night out in the Arts Quarter's hip bars and restaurants and head to the huge MetroCentre 3 miles away for hundreds more shopping and entertainment options. After a day's sightseeing, unwind over drinks in Holiday Inn Express Newcastle City Centre's contemporary bar, open 24 hours, or catch up on email with our free Wi-Fi. Our helpful staff will be happy to order takeaway food for you to enjoy in the comfort of your modern guest room. Wi-Fi is free for guests who book directly with the hotel. ... more   less 
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Also Known As:
Holiday Inn Express Newcastle City Centre Hotel Newcastle Upon Tyne
Holiday Inn Newcastle Upon Tyne
Newcastle Upon Tyne Holiday Inn

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