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“Hen Party Weekend”

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PREMIER SUITES Newcastle
Certificate of Excellence
GreenLeadersBronze level
London, United Kingdom
Level 2 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Hen Party Weekend”
Reviewed 30 July 2013

Huge apartments with lots of mirrors to get ready! Really good location 5 minute walk to TigerTiger and a 5 minute cab ride to the diamond strip. Walking distance to Quayside. Really clean with spaciuos rooms....and friendly staff would definately book again!

  • Stayed July 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank BChohan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMPremierApartments, General Manager at PREMIER SUITES Newcastle, responded to this review, 31 July 2013
Dear Guest,

What a fantastic review it really was great reading how much your hen party enjoyed there stay with us.

We have to agree with you Premier Apartments Newcastle are great in size and do offer all the essentials that ladies need when getting ready such as plenty of mirrors and natural daylight too.

Our location is second to none and you can explore all that Newcastle has to offer on foot and makes us an ideal base.
Your comments about the team was great and even better to read that you will be back!.

We hope that it wont be long before we can look forward to welcoming you back.

Kind regards
Matthew Whittaker
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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216 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (38)
Date | Rating
  • Dutch first
  • English first
  • French first
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English first
Liverpool, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 July 2013

We 12 girls came on a Hen do from Liverpool and stayed in these apts for the weekend! we couldnt asked for a better place to stay! highly recommended! so clean, only downfall was the bedrooms was too hot due to the heatwave! But all in all, we all had a great time and the places we had booked was only a walking distance! top marks, definitely will be staying in these apts again if we ever come back to Newkie! :)

  • Stayed July 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lisa J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMPremierApartments, General Manager at PREMIER SUITES Newcastle, responded to this review, 24 July 2013
Dear Guest

Many thanks for taking the time to review your recent stay with us and we really appreciate your fantastic comments. Its always rewarding to read such positive comments and its great that you all enjoyed your weekend away.

I am sorry that you found the bedrooms too warm it was an exceptionally warm weekend while you were with us.

We do hope that we can welcome you back to Premier Apartments Newcastle or one of our other great locations.

We hope that you have an enjoyable day at the upcoming wedding.

Kind regards

Matthew Whittaker
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Scotland
Level 4 Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 21 July 2013 via mobile

Had a great stay in these apartments, staff on reception lovely and very helpful, we had a 2 bedroom apartment which was massive, had an en-suite and also a massive bathroom as well, will definitely come back to these apartments.....lovely!

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ScotlandAngela
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMPremierApartments, General Manager at PREMIER SUITES Newcastle, responded to this review, 22 July 2013
Dear Guest

Many thanks for taking the time to review your recent stay with us and thanks for such a glowing review. Its great to read such nice comments about the team.

We have to agree the two bedroom apartments are a fantastic size and having two bathrooms does offer great flexibility.

We do hope that we can look forward to welcoming you back to Premier Apartments in the very near future.

Kind regards
Matthew Whittaker
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chester, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 12 July 2013

As a family with teenage children we were in Newcastle for a graduation and as I had stayed in these apartments before, chose to do so again as that experience had been excellent. However, on arrival (after reception had closed, which was fine as you are given comprehensive instructions on how to access apartments) we found we were in a smoking room which did indeed reek of stale cigarettes, particularly in the living/kitchen area and the main bedroom. I had specifically requested a non-smoking room, which the manager did acknowledge. I was easily able to contact the manager on an out of hours number but he said that there was nothing he could do until morning. When I met him in the morning I was astounded to discover that it is Premier Apartments' policy to give smoking rooms to people who have specifically requested non-smoking rooms if non-smoking rooms are full and Premier Apartments do not feel it is necessary to inform the customer that this is going to happen. To add insult to injury, there was a sign on the coffee table of the apartment telling me that if I smoked in the apartment, I would be subject to a minimum £75.00 surcharge .. was this cardboard sign supposed to dupe me into thinking I was in a non-smoking room - wake up and smell the stale air?! So no refund of any kind was going to be forthcoming as this is standard policy. We were, however, moved to another apartment on the fragrant, light and airy 6th floor and the house-keeping staff were very efficient, helpful and friendly in getting us in there as soon as possible at midday. This apartment was lovely - clean, well equipped and overall difficult to believe that you are in the same block of apartments. Communication is the key here Premier Apartments; if a non-smoking room is not available, tell the customer so that they can make the choice of whether or not to stay.

Room Tip: Double check that your apartment is for non-smokers. I would also say that the apartments are in a...
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Stayed July 2013, travelled with family
Helpful?
4 Thank slcurly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMPremierApartments, General Manager at PREMIER SUITES Newcastle, responded to this review, 15 July 2013
Dear Guest
Many thanks for taking the time to post your review on Trip advisor and I am sorry that you were not entirely satisfied with some aspects of your stay with us. As discussed with you during your stay when you made your reservation with us it does offer the option to request a smoking or non-smoking apartment and it clearly states on the website this is a request and while we do our upmost to meet all requests these cannot be guaranteed and I am sorry that we were not able to honour this on your first night.
The apartment that you were allocated initially was indeed a smoking apartment due to the nature of our business we do feel that we need to offer these as an option. The tent card that you are referring to clearly states “ if you smoke in a non smoking apartment then a fine would apply” and is a double sided tent card which is why this is utilised in all apartments.
I am pleased that we were able to move your apartment for your second night and thank you for hi-lighting housekeeping as they did work extremely hard to service the apartment for you to move into in time for your lunch.
All of our apartments are equipped to the same standard and time is taken to ensure that they are cleaned to a high standard. Due to our prime city centre location some noise can be experienced which unfortunately is completely beyond our control.
Once again thank you for the review and we do hope that we can look forward to welcoming you back to Premier Apartments for any future visits that you may be planning.
Kind regards

Matthew Whittaker
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level 6 Contributor
142 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 157 helpful votes
Reviewed 2 July 2013

We stayed there for a Hen Do, eleven lovely ladies, we had three apartments, the apartments were spacious, beds comfortable, but you got the feeling that the furnishings could be much cleaner and most of the areas were dusty . . . In our apartment it was very obvious that people had been smoking in the living area, even though we kept the windows open it did not go away . . . The location is excellent with secure parking at £10 a day . . . Overall we had an excellent time . . .

  • Stayed July 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Babes_and_co
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMPremierApartments, General Manager at PREMIER SUITES Newcastle, responded to this review, 4 July 2013
Dear Guest

Many thanks for taking the time to post a review following your recent stay with us and thank you for taking the time to share your experience.

I am extremely disappointed to read the comments made and that you felt the apartments needed a deep clean and you found areas of dust. I would like to assure you that this is not indicative of our usual high standards of cleanliness as I am sure you will see from other comments on previous reviews. I know that the housekeeping manager will look into these comments as a matter of urgency and concern and I am confident I am able to ascertain which apartments you actually occupied while you were with us.
The apartments that you were allocated were indeed smoking apartments as we do have this as an option and there was no indication of a preference on your reservation and we also wanted to keep your apartments together as we do find that ladies prefer to be allocated close to each other and we will always endeavour to meet this request.

Had you brought your cleanliness concerns to our attention while you were with us I would have personally ensure that housekeeping addressed these immediately.

I am delighted that despite the areas hi-lighted you found the apartments to be comfortable and spacious and we agree our location is ideal for the City Centre.

Please accept my apologies for the shortfalls and I do hope that you all have a great time at the upcoming wedding and we hope that we can look forward to welcoming you back in the very near future.

Kind regards
Matthew Whittaker
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Liverpool, United Kingdom
Level 4 Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 July 2013

I came from Liverpool to Newcastle for my birthday with my friend. When we arrived (which was very early) we put our cases in the reception and we honestly couldn't of had a better welcome and we were helped with our heavy cases.

When we returned for check in, the receptionist literally missed nothing out - explaining everything down to fire procedures. We said we were taking our cases up and going to get our hair done - the lovely receptionist even offered us a map.

We took our cases up to the apartment and it was beautiful. Everything you have at home was in the apartment - right down to mixing bowls! The apartment looked like it never seen any dirt at all. I've stayed in hotels before where they haven't cleaned well - but it was spotless!

During my two night stay I never heard any noise from anyone else, all the staff even right down to security was very lovely.

When we came to check out I honestly didn't want to leave, even bought a thank you card and a little gift.

I can't wait to return again in October! Xxx

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank girliekopite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMPremierApartments, General Manager at PREMIER SUITES Newcastle, responded to this review, 9 July 2013
Dear Guest

What an amazing review!! Thank you so much for taking the time to post such a detailed review and your comments about the team that you encountered are particularly rewarding and I will ensure that these are shared with them.
We strive to make Premier Apartments the best we possibly can and we aim to this by providing great customer service, coupled with high standards of cleanliness and home from home fully equipped surroundings and I am delighted that we certainly achieved this on your recent stay.
We would also like to thank you your very kind gift and card that was very thoughtful of you and really was a kind gesture.
We look forward to welcoming you back in October.
Kind regards
Matthew Whittaker
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jalandhar, India
Level 6 Contributor
199 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed 25 June 2013

Premier Apartments Newcastle are very centrally located. Parking is a bit tricky. Well equipped and clean and have all the facilities of a home. Good for family stay. Walking distance to main shopping & eating paces.

  • Stayed September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ssamra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMPremierApartments, General Manager at PREMIER SUITES Newcastle, responded to this review, 26 June 2013
Dear Guest

Many thanks for taking the time to post a review following your recent stay with us and thanks for the great feedback.

As the car park is on site and under the building then it can make it a little tight but we do find it a great benefit to have the on site parking.

We do hope that we can look forward to welcoming you back to Premier Apartments Newcastle very soon!

Kind regards
Matthew Whittaker
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about PREMIER SUITES Newcastle

Property: PREMIER SUITES Newcastle
Address: Thornton House Thornton Street | Thornton House, Newcastle upon Tyne NE1 4AT, England (Formerly Premier Apartments Newcastle)
Region: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Amenities:
Kitchenette Wheelchair access
Hotel Style:
Ranked #1 of 32 Speciality Lodging in Newcastle upon Tyne
Price Range (Based on Average Rates): £
Hotel Class:4 star — PREMIER SUITES Newcastle 4*
Number of rooms: 31
Official Description (provided by the hotel):
PREMIER SUITES are ideally situated in the Heart of Newcastle offering a mix on one and two bedroom apartments. With fully equipped kitchens which include washing machines. Large open plan living rooms with Flat screen TV, Ipod docking stations with cd players. Great size bedrooms and bathrooms. On site parking is available for a charge. ... more   less 
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Also Known As:
Premier Apartments Newcastle Hotel Newcastle Upon Tyne

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