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“Bad expirience.”

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Premier Inn Newcastle Gosforth/Cramlington Hotel
Certificate of Excellence
Manchester, United Kingdom
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Bad expirience.”
Reviewed 14 April 2011

As a frequent user of premier inns up and down the country,this hotel is by far the worst.
The staff whilst being friendly are well scripted.
I returned to my room in the evening to find it had not been cleaned or the bed made.The window sill on the inside was covered in dust from the building site adjacent.
When I asked at reception what the problem was the receptionist said that maybe I had put the Do not disturb sign on the door.I replied that I had been out at work all day so that would have been impossible.She then suggested I had put the sign on accidently.You could not make it up! Now it was my fault.
This premier inn needs to get its act together.

  • Stayed April 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gazneck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Premier_Inn, Online Guest Relations at Premier Inn Newcastle Gosforth/Cramlington Hotel, responded to this review, 15 April 2011
Thank you for your review. At Premier Inn it remains our main objective to deliver a high level of service in all our establishments, and we sincerely apologise that on this occasion we failed to do this. Please be assured that your feedback is very important to us as we endeavour to improve standards and meet all our customer’s needs. We hope to welcome you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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519 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (69)
Date | Rating
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English first
Leeds, United Kingdom
1 review
Reviewed 6 April 2011

Travelled up to the North East for a family function and managed to get the Premier Inn offer of 2 nights for half price so room cost £29.00 a night. Hotel clean, quiet and staff very helpful. Ate in Beefeater Restaurant next door twice, one evening meal and one lunch. Both were nice food and reasonably priced. Would recommend hotel & restaurant and intend to eat there next time we are up north.

  • Stayed April 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Geordie_GWG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Borders, United Kingdom
Level Contributor
79 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
Reviewed 8 February 2011

Stayed for one night in july and found it very good value for money.The room was spacious and clean with nice decor.The staff very helpful and pleasant,the breakfast was lovely with several options.All in all a place i would certainly return to.

  • Stayed July 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MAROONWORLD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Premier_Inn, Online Guest Relations at Premier Inn Newcastle Gosforth/Cramlington Hotel, responded to this review, 10 February 2011
Thank you for your review, we are very pleased that you enjoyed your stay with us, and you were comfortable and well looked. We look forward to welcoming you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn Newcastle Gosforth/Cramlington Hotel

Property: Premier Inn Newcastle Gosforth/Cramlington Hotel
Address: Moor Farm Roundabout | Annitsford, Newcastle upon Tyne NE23 7QA, England
Region: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
#6 Family Hotel in Newcastle upon Tyne
#6 Best Value Hotel in Newcastle upon Tyne
#12 Romantic Hotel in Newcastle upon Tyne
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Newcastle Gosforth/Cramlington Hotel 3*
Number of rooms: 79
Official Description (provided by the hotel):
Well placed for Whitley Bay and a short broomstick ride from Alnwick Castle, aka Hogwarts ... more   less 
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Also Known As:
Premier Inn Newcastle Gosforth/Cramlington Hotel Newcastle Upon Tyne

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