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Premier Inn Newcastle Gosforth/Cramlington Hotel
Certificate of Excellence
Reviewed 20 December 2013

This was the first time we had used this particular Premier, although we have used others, so know what to expect. I must admit although very similar this is the best we have stayed in so far. Having read oher members reviews we were prepared for the aircraft noise but really didn't notice it and got a good couple of nights sleep. Although the entrance comes up on you quickly if you keep your eyes open it is really easy to get into, just turn off the roundabout as though going into the filling station and just keep going in a staight line.
The staff are very helpful and welcoming, the rooms clean and very quiet despite being close to the airport. The breakfast was excellent with a great choice and cooked to perfection. Well done to all staff or making our stay so delightful.

  • Stayed: December 2013, travelled with family
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Thank smartmart4475832
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMPremierInn11, General Manager at Premier Inn Newcastle Gosforth/Cramlington Hotel, responded to this reviewResponded 12 March 2014

Thank you for taking the time to write a review. I am grateful for your feedback regarding our clean and comfortable rooms and I look forward to welcoming you back. Kind Regards, Claire Maddison, General Manager.

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378 - 384 of 559 reviews

Reviewed 5 December 2013

Regularly use Premier Inns, this one stands out for the standards of house keeping, excellent breakfast service and efficient, friendly reception staff. Overall this was Premier Inn standards and then some!



  • Stayed: November 2013, travelled with friends
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Thank Jane542013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMPremierInn11, General Manager at Premier Inn Newcastle Gosforth/Cramlington Hotel, responded to this reviewResponded 12 March 2014

Thank you very much for your review. I am delighted that you enjoyed your visit. I look forward to welcoming you back very soon. Kind Regards, Claire Maddison, General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 December 2013

We stayed here for two nights as it was half way between two places we were going to during part of our stay in Newcastle. It was clean and serviceable enough; also amazingly quiet considering it's location by a major roundabout. The sole reason for this review is to recommend it above other chain hostelries nearby because of the excellence of their friendly staff.

Stayed: November 2013, travelled with family
Thank Robin-Christie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMPremierInn11, General Manager at Premier Inn Newcastle Gosforth/Cramlington Hotel, responded to this reviewResponded 12 March 2014

We are delighted that your stay with us was a good one. Our team members will be pleased to receive your feedback as they endeavour to give all our guests a high level of service. Thanks for taking the time to review your stay; we look forward to welcoming you back in the near future. Kind Regards, Claire Maddison, General Manager.

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Reviewed 26 November 2013

Very nice premier inn my room was immaculate and I mean it ,could not find fault well done to the staff.very secure locks and staff where excellent to deal with .Breakfast was very nice with polite staff even asking what you wanted and how you wanted it cooked.

  • Stayed: November 2013, travelled with family
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Thank henryratrod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMPremierInn11, General Manager at Premier Inn Newcastle Gosforth/Cramlington Hotel, responded to this reviewResponded 12 March 2014

Thank you for taking the time to write a review. I am grateful for your feedback regarding our clean and comfortable rooms and I look forward to welcoming you back. Kind Regards, Claire Maddison, General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 November 2013 via mobile

A great premier inn. Clean, comfortable and recently refurbished. Next to a Beefeater where the food was very good and the staff very friendly. Watch out for Ben and Callum. Would definately stay here again.

Stayed: November 2013, travelled with family
Thank katielaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMPremierInn11, General Manager at Premier Inn Newcastle Gosforth/Cramlington Hotel, responded to this reviewResponded 12 March 2014

Thank you very much for your review. I am delighted that you enjoyed your visit. I look forward to welcoming you back very soon. Kind Regards, Claire Maddison, General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 November 2013

Clean, tidy , convenient and safe. Will book again when I am next in Newcastle.
THe room was large as was the bathroom. There was a beefeater next door if I had needed to eat as well as a co-op or a mC donald. The reception staff were brilliant - friendly and helpfull.

  • Stayed: November 2013, travelled on business
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Thank Anouk S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMPremierInn11, General Manager at Premier Inn Newcastle Gosforth/Cramlington Hotel, responded to this reviewResponded 12 March 2014

Thank you for taking the time to write a review. I am grateful for your feedback about your stay and I look forward to welcoming you back. Kind Regards, Claire Maddison, General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 November 2013

Despite speaking on phone with Steve day before arrival ( many thanks to him for sorting out our room request) he did not mention the HUGE issue of the hotel not being accessible from the A19 the following day due to it being closed for roadworks! I cannot stress how difficult it proved finding the hotel - Premier Inn have not invested in any specific diversion signs. Check this before you arrive in the near future! Receptionist on arrival was lovely, a warm welcome that unwound us somewhat - but claimed all this road chaos (delayed from previous weekend - when they had prewarned guests - needlessly) had arrived unexpectedly night before - hard to believe - plus as they were delayed from previous weekend, why not warn us just in case?
Room warm, and very clean, but as ever with Premier Inn - facilities slowly being eroded down to save money. Fine if you get the cheap deal - not so fine to have same if you have paid the 'normal' price. One hand towel, no flannels, no toilet brush, cheap nasty soap in bathrooms - and terrible hot water pressure in sink and shower. Cannot use bathroom light without switching on fan - so wakes others around you and your companion in the middle of the night. TV on panel on room wall - so presumably sound goes right into next door - needs to be freestanding. We had kids running along corridor around 10pm, and 4 lads going along corridor into their room at 4.25am - very noisy for a while, but reception next am said they had two male receptionists who hushed them up quickly. They may have done, eventually - but sure woke us up initially, and could not drop off again. Rooms seem well maintained and kept very clean. Minimal teabags/coffee - no biscuits. Mattress was bit thin & tired and springs were obvious. Duvet was probably thinnest we have had in a hotel for a while. Premier really do need to decide who their customer base are - keep the minimal approach, charge the cheaper deal and compete with Travel Lodge. Or up the quality of room fittings etc , charge the higher rate, and look for a different customer base. - you can't merge the two - the higher cost makes the cheaper approach bad value!

Ate dinner in Beefeater on early bird deal, and got a good meal for the cost. Wide menu selection, seemed to be fresh cooked and arrived hot. Our server, Ryan, worked so hard and was great - very attentive. Staff at breakfast next am were friendly, working hard and we were very well looked after. 'Hot' breakfast was just lukewarm. For the price, there is a good selection of cold and cooked breakfast items.

  • Stayed: November 2013, travelled as a couple
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Thank cannicUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMPremierInn11, General Manager at Premier Inn Newcastle Gosforth/Cramlington Hotel, responded to this reviewResponded 12 March 2014

Thank you for taking the time to review your stay at our hotel. It really matters to us that our guests enjoy every aspect of their stay. We sincerely apologise that on this occasion our hotel fell far short of your expectations. Your feedback is very much appreciated as it enables us to improve standards. Thank you once again for your review. Kind Regards, Claire Maddison, General Manager.

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Additional Information about Premier Inn Newcastle Gosforth/Cramlington Hotel

Address: Moor Farm Roundabout | Annitsford, Newcastle upon Tyne NE23 7QA, England
Region: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
#4 Best Value Hotel in Newcastle upon Tyne
#6 Family Hotel in Newcastle upon Tyne
#12 Romantic Hotel in Newcastle upon Tyne
Price Range: £45 - £82 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Newcastle Gosforth/Cramlington Hotel 3*
Number of rooms: 79
Official Description (provided by the hotel):
Well placed for Whitley Bay and a short broomstick ride from Alnwick Castle, aka Hogwarts ... more   less 
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Also Known As:
Premier Inn Newcastle Gosforth/Cramlington Hotel Newcastle Upon Tyne

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