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“Another Premier Inn let down by Beefeater”

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Premier Inn Newcastle Gosforth/Cramlington Hotel
Certificate of Excellence
Reviewed 6 August 2014

This Premier Inn up to the usual standard you would expect,although does sit under the flight path for Newcastle airport. Clean helpful hotel staff so all fine.there . Once again though it's let down by the Beefeater Inn where food is served. Slow service , dirty seats and had run out of the new potatoes at 7.30pm! 2 hours for 1 person have a meal! Staff did apologise but it was very slow. I now try to find a Premier Inn where you are not forced to eat in The Beefeater.

Room Tip: Can eat at McDonalds next door. Ask for room not facing dual carraigeway.
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  • Stayed: August 2014, travelled on business
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Thank Dougiedad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMPremierInn11, General Manager at Premier Inn Newcastle Gosforth/Cramlington Hotel, responded to this reviewResponded 21 August 2014

Thank you for your comments. Your feedback is important to us as it enables us to make improvements. Thank you for taking the time to write a review; we look forward to welcoming you back in the future. Kind regards, Mark Davidson, General Manager.

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333 - 339 of 569 reviews

Reviewed 5 August 2014

great room for a one night stop over when attending a friends wedding. clean and tidy modern rooms . the staff were friendly and beefeater next door was great for food . plently of parking spaces. would stop at Premier Inn again

  • Stayed: August 2014, travelled with friends
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Thank Michael D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMPremierInn11, General Manager at Premier Inn Newcastle Gosforth/Cramlington Hotel, responded to this reviewResponded 21 August 2014

Thank you very much for your review. I am delighted that you enjoyed your visit and I look forward to welcoming you back very soon, Kind Regards, Mark Davidson, General Manager.

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Reviewed 4 August 2014

An excellent stay - the staff are all smiles (well at least they laugh at my jokes) - the staff seem to be happy in the work - what more should we ask.
The room was as per we expected - very clean and fresh and the decor was just spot on.

Well done to all - we have not had one bad experience at this site and we have been here now around 7-8 times to visit family.

  • Stayed: August 2014, travelled with family
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Thank Gary T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMPremierInn11, General Manager at Premier Inn Newcastle Gosforth/Cramlington Hotel, responded to this reviewResponded 21 August 2014

Thank you for your comments. They are very much appreciated and my team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back in the near future. Kind Regards, Mark Davidson, General Manager.

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Reviewed 2 August 2014

Great hotel, usual Premier Inn friendliness but let down by adjoining Beefeater restaurant. Only gripes about the hotel itself were the incredible stuffiness of the room in recent hot weather and the absurd towels policy, which requires you to ask for an extra handtowel from reception; two guests should equal two hand towels and two bathtowels. On day three of our stay we were left with just one of each! On our first night we were looking forward to a meal at the Beefeater but we had to wait for ages after placing our order, then more than 20 minutes between starter and mains, and when the mains finally arrived the meat was lukewarm at best. Our complaint was met with incredulity and, eventually, the offer of a replacement meal - but we had had enough of sitting around by then. The atmosphere was not helped by our waiter's style of clearing adjoining tables - by sweeping debris onto the floor, so we and other diners were sitting in a sea of crumbs, peas, chips, egg etc. Definitely our worst Beefeater experience ever. BUT help was at hand in the form of a Farmhouse Inns restaurant, Willow Farm, just a quarter of a mile from the Premier Inn. Great service, fantastic value (especially the Carvery) and they do breakfast.

  • Stayed: August 2014, travelled as a couple
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Thank Mike D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMPremierInn11, General Manager at Premier Inn Newcastle Gosforth/Cramlington Hotel, responded to this reviewResponded 21 August 2014

Thank you for your review. At Premier Inn it remains our main objective to provide guests with a comfortable stay and deliver a high level of service in all our establishments, both in our hotels and restaurants. We sincerely apologise that on this occasion we failed provide this. We hope to welcome you back to Premier Inn in the future. Kind Regards, Mark Davidson, General Manager.

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Reviewed 1 August 2014

1st Class hotel staff very friendly and very caring Maureen and Linda on reception excellent knowledge of the local area
Jackie very good on the housekeeping side
Breakfast very fast and efficient with options

  • Stayed: July 2014, travelled on business
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1  Thank Jane W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMPremierInn11, General Manager at Premier Inn Newcastle Gosforth/Cramlington Hotel, responded to this reviewResponded 21 August 2014

We are delighted that your stay with us was a good one. Thank you for your comments. Maureen, Linda, Jackie and all the team will be pleased to receive your feedback, as they endeavour to give all our guests a high level of service. Thanks for taking the time to review your stay; we look forward to welcoming you back in the future. Kind Regards, Mark Davidson, General Manager.

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Reviewed 30 July 2014

Great hotel. Friendly staff. Quiet. Comfortable. Clean. Good parking and a good restaurant next door. Easy to find. Great nights sleep. We had everything we needed and a fan and extra sheet were provided for the very hot weather Certainly will stay here again

  • Stayed: July 2014, travelled on business
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1  Thank Peejayaitch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMPremierInn11, General Manager at Premier Inn Newcastle Gosforth/Cramlington Hotel, responded to this reviewResponded 20 August 2014

Thank you for your review. I am very glad your stay with us was a good one; we look forward to welcoming you back again in the near future. Kind Regards, Mark Davidson, General Manager.

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Reviewed 28 July 2014

Friendly staff, clean room & bathroom, minimal noise (stayed on the ground floor in a family room) so comfy & relaxing. Bit pricey when we stayed, £95 just for room (no breakfast) previous stay was £56! But still a great experience, no complaints!

  • Stayed: July 2014, travelled with family
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1  Thank HNJB2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMPremierInn11, General Manager at Premier Inn Newcastle Gosforth/Cramlington Hotel, responded to this reviewResponded 20 August 2014

We are delighted that your stay with us was a good one. Thank you for your comments on our comfortable rooms. Thanks for taking the time to write a review; we look forward to welcoming you back in the future. Kind Regards, Mark Davidson, General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn Newcastle Gosforth/Cramlington Hotel

Address: Moor Farm Roundabout | Annitsford, Newcastle upon Tyne NE23 7QA, England
Region: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
#6 Family Hotel in Newcastle upon Tyne
#6 Best Value Hotel in Newcastle upon Tyne
#12 Romantic Hotel in Newcastle upon Tyne
Price Range: £44 - £79 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Newcastle Gosforth/Cramlington Hotel 3*
Number of rooms: 79
Official Description (provided by the hotel):
Well placed for Whitley Bay and a short broomstick ride from Alnwick Castle, aka Hogwarts ... more   less 
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Also Known As:
Premier Inn Newcastle Gosforth/Cramlington Hotel Newcastle Upon Tyne

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