Firstly let me start by putting the rating I've given into context. The hotel is not cheap and should have very little to pick out as being negative. It should be total luxury and unfortunately it is not.
Good things...nice bed, comfortable robes, terrace on side of room (no 11), great location, good service, food at dinner (although poorly positioned table with no view-you may as well just be in any old location) and man who greeted us and showed us our room was extremely pleasant and helpful.
Negatives...shocking service at breakfast, late coffee and toast, no offer of a top up on drinks, uncomfortable pillows with none as extras, broken toilet flush, noise late from wedding party, housekeeping knocking twice before 11am to clean the room (check out was at 12 noon).
Separating the room and breakfast from the dinner is probably the best way to score this.
Hotel and breakfast -average 3
Dinner - very good 4
Staff (with the exception of service at breakfast and housekeeping) were great. Those who didn't give great service (mentioned above) let the hotel down massively
- Official Description (provided by the hotel):
- A grand house with contemporary style, a leafy setting near the heart of the city. Jesmond Dene House is neither a townhouse nor a country house hotel. It's simply 40 well-designed bedrooms and suites in a richly historic building offering understated luxury and rather good food. Overlooking the wooded valley of Jesmond Dene, the privately owned hotel guarantees peace, escapism and a refreshing change. Newcastle's city centre, however, is only a five-minute drive. The hotel recently received 4 red stars and the AA Hotel of the Year 2008-2009. ... more less
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- Also Known As:
- Jesmond Dene House Hotel Newcastle Upon Tyne
- Jesmond Dene Hotel
- Hotel Jesmond Dene