Stayed at this hotel last weekend for a murder mystery night. The murder mystery evening was average but the staff were friendly and the room was warm and decor was nice. The problem was our neighbours came up to their room at 1.40 am shouting and singing and woke us up. They had about 4 rooms on our landing and congregated next door. They made such a racket we called down to reception and they came up and asked them to be quiet but to no avail and they never returned to make sure party had dispersed. It was a nightmare. We didn't get back to sleep till well after 3am. We complained on checking out and were asked to leave our contact info and manager would call us back. We have not heard a thing. It is sad because our weekend was spoiled and we would therefore never stay at the hotel again.
Thank you for the nice review but I have to say that there are points which you had mentioned which I do not concur with and the reasons are as follows-
As you mentioned that there were guests who were making noise from the party and the call was received at the reception, The Duty Manager took a swift action and asked the guest (who were causing the issue) to leave the premises. The same was appreciate by all the guests in the corridor. I am not sure of any such calls made to reception where in no action was taken. Also, the guest who left their e-mails were contacted within 02 hours and I am not sure may be the e-mail was wrong. We at Ramada take feedback positively and we always get back to the guest within 24 hours.
In all my many years of hotel stop overs for work, this hotel experience is one of the worse to date ! Telephoned ahead to ordera ham sandwich due to a late arrival to be served with a cheese sandwich! As I allergic to cheese it was sent back and swiftly changed for ham (served with cheese crisps - great!). The corridoor fire doors were wedged open and many of the hot buffet breakfast item near to stone cold. In defence the manager has agreed to refund the stay and offer a 'free of charge' stay in the future but not inclined to revisit!
I am sorry to hear about your experience you encountered whilst your stay with us. Please be informed that I have spoken to the Operations team to ensure such issues are not repeated.
Its a bit disappointing that the issue was not reported during your stay so that we could have made it right for you and you had to leave with a sour taste.
Having said that I have shared the feedback with the team and corrective action has been taken. Our staff always goes the extra mile to deliver the best however its very unusual that this lapse occurred.
Once again, inconvenience is deeply regretted.
Stayed before Xmas and very disappointed. Stayed at several ramada hotel but the room was over looking the all the air vents on the roof. Shower was hanging off the wall. Explained shower to reception staff on leaving and just smiled. No apologises and not even bothered. Would not book again
Thank you for the review, though its a bit too late to get a review after month as it delays us to initiate a positive change.
May I start by saying how deeply sorry with regards to the experienced you encountered whilst staying with us. Ramada Hotel is a learning organization and we take all of our guest's feedback very seriously in order to continually measure our services and facilities. Please accept my most profuse apologies for the inconvenience caused.
I am also a bit concerned that if you would have informed us about the issues we could have fixed the issues then and there rather than upon check out. However, I have shared you feedback regarding the receptionist and if you could advice me your date and time of check out to me directly, I will appreciate it so that a corrective action can be initiated.
Once again thank you for taking the time to write the review.
We stayed in a twin room as part of a Wowcher murder mystery weekend. On arrival the outside of the hotel was basic but fairly presentable. The staff were friendly, smiling and pleasant. The issues were with the room.
Our friends were booked into the next room which we thought was great...except they couldn't get the key card to work so they were moved to a near by room. Still not bad though.
The room was very hot, even with the radiator off as there were large hot water pipes blasting out heat. Our friends room was worse and they tried wrapping the bed throws round the pipes to insulate them.
We had no plug in our sink and the gold rim on the tap was loose making it very difficult to turn as the gold rim spun in your hand. The heat issues continued with the showed as my Mum, whome I shared the room with burned her foot and knee. The water pressure however was brilliant and once I had sorted the temperature it was great!
The room was clean and pleasant but there were some holes in the wall where old fixings had been removed and the cover on the telephone socket was loose and hanging off.
We could not have the window open as there were air con and fans direcly outside, the outlook was not exactly inspiring but did not bother us, just a bit noisy.
The beds are extremely firm but the pillows are lovely.
The food was good, the only slight complaint was that the profiter rolls were frozen in the middle.
The murder mystery itself was ok. A little amaturish, cast supplied their own costumes which were... interesting. The mystery itself was a little frustrating as the goal post was moved at the end making it feel like a waste of effort working out the first killer. The second was basically a guess, no real clues to go on and any of the characters could have been responsible.
The disco was not great. The rolly polly dj sat behind his equipment quite uninspiringly playing remixes on CD. It improved when they finally turned the lights off which improved the atmosphere. We gave up and went back to our rooms.
The disco was very loud in the rooms, no sound proofing is in place and soind travelled through the air conditioning units pumping muffled sound straight into the room. It finished around 130am.
Breakfast was excellent and staff were again lovely and welcoming, quite an achievement for a Sunday morning.
We got the Wowcher deal and so paid half price. If we'd paid the full price we would have been very dissapointed. As it was it was a fair weekend and we enjoyed spending time with each other. I wouldn't however do it again.
Thank you for sharing your thoughts on your recent stay with us. We truly appreciate both positive and constructive feedback as it allows us to continually improve our services and facilities to achieve our guests' total satisfaction.
It is lovely to see you felt very welcome by our reception team. The lobby is certainly the perfect area of the hotel to make a good first impression on our guests. After all, first impressions are hugely important because they make a lasting impression.
I am sorry to hear your experience about the room,it appears that you stayed in one of our old rooms and we are currently refurbishing our rooms and if you had stayed in our well appointed rooms your experience would have been totally different.
The fact that you had hear the noise was because your room was just above the banqueting hall. The music was stopped at 0100 am which was the set time for the event. All of our windows are double glazed & soundproofed, however being put so close to the party did not help matters and for this i apologise. Also I have shared your review with the Chef in regard to the profiteroles but I am glad that you liked the choice of full English breakfast and the friendly service given by the staff.