Attended a funtion which was ruined by poor service. Perfect example of how a management team, that doesn't value their customers, will eventually build up a reputation and wonder why they have no more customers.
To sum up, food was not bad at all but guests waited too long. Over an hour wait between starter and main.
Understaffed bar which led to queues but more concerning was the cleanliness. Glasses upside down on bar and dirty looking surfaces. Not good.
Great room and eventually managed to stop moaning and get on with enjoying the night. Band were amazing but during their last song of the night, all the lights got turned on and management told us they always turn the lights on just before 12. Basically didn't have the courtesy to let us have few minutes extra to finish the night. Basically, lights on meant, 'night over! Get out!' Everyone left the dance floor bewildered about what had happened and even the band looked a little lost for words.
Potentially a great hotel but it won't be long before it's on channel 5's 'Hotel inspector'
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- Also Known As:
- Ramada Warwick Kenilworth Hotel Kenilworth
- Ramada Warwick Kenilworth Warwickshire