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“Not long before management destroys hotel.” 3 of 5 bubbles
Review of Ramada Warwick Kenilworth

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Ramada Warwick Kenilworth
Ranked #6 of 7 Hotels in Kenilworth
Coventry, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Not long before management destroys hotel.”
3 of 5 bubbles Reviewed 9 March 2014

Attended a funtion which was ruined by poor service. Perfect example of how a management team, that doesn't value their customers, will eventually build up a reputation and wonder why they have no more customers.

To sum up, food was not bad at all but guests waited too long. Over an hour wait between starter and main.

Understaffed bar which led to queues but more concerning was the cleanliness. Glasses upside down on bar and dirty looking surfaces. Not good.

Great room and eventually managed to stop moaning and get on with enjoying the night. Band were amazing but during their last song of the night, all the lights got turned on and management told us they always turn the lights on just before 12. Basically didn't have the courtesy to let us have few minutes extra to finish the night. Basically, lights on meant, 'night over! Get out!' Everyone left the dance floor bewildered about what had happened and even the band looked a little lost for words.

Potentially a great hotel but it won't be long before it's on channel 5's 'Hotel inspector'

  • Stayed March 2014
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank silvermanx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jas_Singh_GM, General Manager at Ramada Warwick Kenilworth, responded to this review, 10 March 2014
Dear Guest,

Thank you for the review, I have to say that reviews only put one side of the story and I too am disappointed, especially when nothing was communicated to the hotel management whilst your event was on.

If you had said something at the time, we could have made things right for you. From time to time, people do say they are going to post comments on Trip Advisor if something is not done, my reply to my team in the Hotel is to encourage guests to do just that, as this serves two purposes.

* It gives the guest an outlet to vent their frustrations & as long as it is truthful , I have no issues.

* It allows the Hotel to respond in a open forum & for us to put our side of the story.

Unfortunately it was not quite as black & white as it appears in your comments, There was no delay in the food from our side as we were following the schedule as given by the organizer. The plates were put down and all of a sudden the organizers decided to play a game with the guests in the event and the entire service was out at halt. This is a total mismanagement from the organizers as nothing was communicated to the hotel for change of plans.
The Bar was fully staffed with 3 members at all times, I believe the organizers should have informed the guests about the plan and service timings and the way things would progress which is normally seen in many events being done but in this case it was totally missing. Also, if there were issues it was never highlighted to the top management who was around in the building during the event.

I have been informed that the Music stopped at the schedule timing as we do have other guests in the hotel who were informed about the event and the music will be played till the midnight. The hotel was also on a 100% occupancy and its our duty we respect their presence.

The staff went out of their way to accommodate all the last minute changes which was never discussed earlier and as a responsive business operators we are always flexible in doing so.

I do not wish to go into details on here, suffice to say, that your comments miss out quite a few vital elements of what actually happened.

I believe that trip advisor is a fantastic tool for everyone & certainly helps the public decide what is a good choice of Hotel, I read, respond and act on all reviews and i value all of them good and bad, however i do believe that reviews posted should reflect what actually happened.

Best regards,

J. Singh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (137)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Deal, United Kingdom
Level Contributor
118 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
4 of 5 bubbles Reviewed 5 March 2014 via mobile

We booked the Ramada in order to attend a family gathering and stayed for one night. When we told family where we had booked they were quite surprised and concerned as they had heard bad reports. However upon arrival the reception desk personnel were very helpful and welcoming, the room was a pleasant surprise spotless comfortable with tea making facilities iron tv and an exceptionally clean - perhaps refurbished - bathroom with a wonderfully powerful shower.
Breakfast exceeded our expectations - everything you wanted, yogurt, cereal, fruit, pastries, bacon egg etc - the full works and the staff in the dining room were exceptionally helpful to the point that they offered to go and cook fresh eggs for us.
On telephoning reception to confirm checkout time they offered to extend this for us.

My only criticism was the fact that you could hear noise from adjoining rooms.

I would definitely recommend this establishment but would point out its location is much nearer to Kenilworth than warwick.

Stayed March 2014
Helpful?
Thank 013monkey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jas_Singh_GM, General Manager at Ramada Warwick Kenilworth, responded to this review, 6 March 2014
Dear Guest,

Thank you ever so much for a lovely review. We are glad that you enjoyed your stay with us starting from the welcoming receptionist and the quick check in and the facilities in the room which you had mentioned. We are glad that you found our rooms spotless and I will be sharing the feedback with my entire team.

I am delighted to know that you enjoyed that choice of the breakfast items and the late check out was handled in a professional and friendly manner.

Looking forward to welcome you back.

Best regards,

J. Singh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Coventry
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 3 March 2014

I stay here every week. Everything is really good check ins always perfect. Specially Harman who is always there to help. Even if it's reception bar restaurant the guy is perfect everywhere..ioana on reception is good aswell.. All the staff are friendly food is perfect aswell .. I would recommend this hotel to everyone

  • Stayed February 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Ramada

Helpful?
1 Thank Samy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jas_Singh_GM, General Manager at Ramada Warwick Kenilworth, responded to this review, 6 March 2014
Dear Guest,

We are all so touched by your review , and the warm sentiments it conveys especially about the approach of our staff, of whom we are all extremely proud .

We are especially proud of Harman & Ioana as you have summed them up to a tee, and they both deserve this moment in the sun.

Thank you again.

J. Singh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tamworth, United Kingdom
Level Contributor
4 reviews
4 of 5 bubbles Reviewed 2 March 2014 via mobile

We booked here using a voucher enabling us to have a 3 course Indian or Italian meal and breakfast to celebrate my birthday. Our first impression of the hotel was outstanding, the check in was very quick. Our room was very modern and comfortable, the chocolates on the bed were a nice surprise. We went down to the restaurant for evening meal and when we got to our table we found a note from the manager saying the Italian kitchen was out of order, I was not very happy because as I have problems with spicy foods ,if when checking in the receptionist had mentioned this I could have prepared for this and bought some tablets as a result I was up most of the night with stomach cramps. The breakfast was very good, fresh fruit, English breakfast and continental to choose from. All in all apart from the disappointment with the evening meal I would recommend this hotel.










Stayed March 2014, travelled as a couple
Helpful?
Thank Dawn W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jas_Singh_GM, General Manager at Ramada Warwick Kenilworth, responded to this review, 6 March 2014
Dear Guest,

Thank you ever so much for such a lovely review and we are glad that we lived up to your expectations. Please accept our apologies for the inconvenience for the Italian kitchen which was closed due to unforeseen circumstances.

But I am glad that you liked the quick and personalized check in and also liked the room decor.

Looking forward to welcome you back.

Best regards,

J. Singh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leicestershire
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 2 March 2014 via mobile

We stayed at this hotel at the weekend and had a fantastic afternoon tea and evening meal in the Kavi restaurant. The hotel cannot do enough for you and are very attentive (especially Nick). We would strongly recommend this hotel. Our only recommendation would be to avoid room 234 as it is a connecting room and therefore you can hear everything in the room next door....not ideal if you don't know them!

Stayed February 2014, travelled with family
Helpful?
Thank Locibear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jas_Singh_GM, General Manager at Ramada Warwick Kenilworth, responded to this review, 6 March 2014
Dear Guest,

We are all so touched by your review , and the warm sentiments it conveys especially about the approach of our staff, of whom we are all extremely proud .

We are especially proud of Nick as you have summed him up to a tee, and he deserves this moment in the sun.

Thank you again.

J. Singh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
West Midlands
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed 1 March 2014

Stayed here after a family member had purchased a one night deal through Wowcher, which included a 3 course meal at the onsite restaurant Kavi.

Check in was fine. There is free wi-fi throughout the hotel and you are given a unique password when you check in. You have to have a different one for every device you have. On this occasion, the codes had been printed out on an A4 sheet of paper which had previous guests' details on the reverse (name, address, tel number). Of course, this is totally unacceptable so upon check-out, I fed this back to the receptionist. She was very apologetic and made a note of the error.

That aside, the room itself was comfortable. It looked like it had been recently refurbished with chocolate brown decor and furnishings. The bathroom was clean and the power shower was excellent. There are the usual complimentary toiletries and extra toilet rolls. There are plenty of plug sockets, which is a big plus if you have a number of mobile devices. The beds are comfortable and we had a good night's sleep, although my partner mentioned the pillows were too soft for him. Also the TV randomly switched itself on during the night when the remote was on the table!

There were a couple of things we noticed, if only minor: light above the mirror did not work, the light bulb installed above the shelf was not properly fitted although it came on and there was an exposed wire (albeit taped up) by the curtain rail.

Breakfast was served in the Kavi Restaurant with the usual choice of cereals, Danish pastries and full English, all self serve. We had eaten in this restaurant (serving Indian and Italian) the night before as part of the Wowcher deal but that is another story! We did notice that the seats and the floor area around us hadn't been cleaned properly as food crumbs were left from the previous night we had sat there.

Another minus is the phone signal, which is non-existent in the rooms unless you put your phone near the window.

All in all, the stay was pleasant enough for the one night. It is located within 15 mins travel of Kenilworth, Warwick and Leamington Spa so it probably more suited to business travellers.

  • Stayed March 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank chicca911
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jas_Singh_GM, General Manager at Ramada Warwick Kenilworth, responded to this review, 6 March 2014
Dear Guest,

Thank you for your feedback as it assists us in initiating positive changes. I am glad that you had a quick and a speedy check in, please accept my apologies for the Internet code printed on a wrong paperwork, I have shared the information with the House Manager and corrective action has been taken. On the positive side I am glad that teh reception staff did apologize and empathize with you on departure.

I am glad that you enjoyed the rest of your stay with the Dinner and Breakfast, there were some minute issues which have been taken into account and we sincerely apologize for the inconvenience caused.

Looking forward to welcome you back.

Best regards,

J Singh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ramada Warwick Kenilworth

Property: Ramada Warwick Kenilworth
Address: Chesford Bridge, Kenilworth CV8 2LN, England
Region: United Kingdom > England > Warwickshire > Kenilworth
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #6 of 7 Hotels in Kenilworth
Price Range (Based on Average Rates): £
Hotel Class:3 star — Ramada Warwick Kenilworth 3*
Number of rooms: 1
Reservation Options:
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Also Known As:
Ramada Warwick Kenilworth Hotel Kenilworth
Ramada Warwick Kenilworth Warwickshire

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