Very poor hotel, one of the worst we've ever stayed in, rock hard bed, musty smell in the bathroom, paper thin walls, very noisy bathroom extract fans, creaking floor boards, damp in the restaurant. Wifi did not work. We had to leave at 1am to check into a premier inn nearby due to very noisy refrigerant chiller unit mounted on the floor outside, vibrating the whole room and they still wanted to charge us for our stay! We had to speak to the Best Western complaints/customer services on a premium rate 0845 number to get them to deal with the complaint/non-charge as found the staff member we dealt with to be incompetent, all in all very disappointing hotel!!
- Official Description (provided by the hotel):
- Lovely Townhouse Hotel with spacious rooms and nice bathrooms. Raffles Restaurant and Bar with Lounge, situated in Kenilworth Town Centre. Close to Warwick University, Birmingham, Coventry and Leamington Spa. Warwick Castle and Stratford Upon Avon are closeby for a weekend break. ... more less
- Reservation Options:
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- Also Known As:
- Best Western Kenilworth
- Kenilworth Best Western
- The Peacock Townhouse Hotel Kenilworth, Warwickshire