Found the hotel tired, pokey and over priced. The one saving grace was the service and politeness of the waiter at breakfast.
The shock of being presented with an additional charge for overnight parking disgusting especially when it was not clearly displayed at reception or advised on checking in. On challenging this short coming the hotel owner just simply kept on insisting it was on his web site..... For his attitude, more focus on money than customer satisfaction, I will never stay here again.
If you do decide to stay and are allocated room 108 then please check that the electrical faults have been rectified......when I tried to report them the owner only made a note that I was reporting 3 electrical faults......refused point blank to actually record the actual details. He stated that he had a maintenance man who would sort......interesting when he does not know the issues.
By the way.....I rang back later in the day to check if the faults had been 'found'....only to be told by the receptionist that she was unaware......so as one has a duty of care I informed her of the issues:
The bathroom electric heated towel rail had a broken cover and had bare live electric terminals exposed
Hair dryer mains cable frayed....
Air con reporting maintenance required....
Plus the hot tap kept falling off
And finally the worst crime of all.......serving hot toast flat on a plate and no a toast rack .....
- Official Description (provided by the hotel):
- Lovely Townhouse Hotel with spacious rooms and nice bathrooms. Raffles Restaurant and Bar with Lounge, situated in Kenilworth Town Centre. Close to Warwick University, Birmingham, Coventry and Leamington Spa. Warwick Castle and Stratford Upon Avon are closeby for a weekend break. ... more less
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- Also Known As:
- Best Western Kenilworth
- Kenilworth Best Western
- The Peacock Townhouse Hotel Kenilworth, Warwickshire