On arrival check in and customer service was very good. The room was a fairly small double but clean and functional. After unpacking we noticed the air conditioning unit was really noisy with an awful whineing noise. We rang reception and the duty manager offered us another room. Unfortunately that room was nearly as noisy so there was obviously a problem with the whole system. We said we were unhappy with the persistent noise and he offered to upgrade us to a larger room where the bed was further away from the air con. He was extremely polite and excellent customer service skills. The executive room was larger with a king size bed and better toiletries. The air con was still noisy but not as bad as in the smaller rooms where the bed was much closer. The corridor from one part of the hotel to the other was freezing which you wouldn't expect in the hotel of this rating. The breakfast was excellent. In summary the customer service and breakfast made up for the average rooms with reallynoisy air con and bathroom plumbing. We wouldn't stay here again personally but it was ok.
- Official Description (provided by the hotel):
- The Holiday Inn Kenilworth set in the heart of Kenilworth easily accessible for all Midlands motorway networks M40, J15, M6, J6 J4 and M69, J21. The Holiday Inn Kenilworth is just a 20 minute drive from The National Exhibition Centre (NEC) and Birmingham International Airport and railway station. The National Agriculture Centre at Stoneleigh home to The Royal Show is 4 miles away. The newly refurbished Holiday Inn Kenilworth has 115 bedrooms and four meeting rooms. The new Holiday Inn Kenilworth offers contemporary style and comfort for both business and leisure travellers. The hotel offers Free High Speed Internet Access throughout. The hotel will have four newly refurbished conference rooms all with natural daylight and air-conditioning the largest accommodating up to 250. Guest can unwind and relax in our modern newly refurbished restaurant 212 Kenilworth Bar and Brasserie, stop off at our Starbucks Coffee shop to sample their renowned coffee or take advantage of the 24 hour room service menu. The hotel has many attractions nearby ideally located within walking distance of Kenilworth Castle and Town and a short drive to Stratford Upon Avon home to The Royal Shakespeare Theatre, Royal Leamington Spa and Warwick. For Families nearby attractions include Hatton Country World, Warwick Castle, Drayton Manor Park and Zoo and Cadburys World. ... more less
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- Also Known As:
- Holiday Inn Kenilworth Hotel Kenilworth
- Demontfort Hotel Kenilworth
- Kenilworth Holiday Inn
- Holiday Inn Kenilworth - Warwick Warwickshire