This hotel is ideal for a night out in kenilworth. Generally the staff were friendly however when I checked in the girl on the desk was quite rude - surprising as she was also training someone.
The lifts do have a habit of breaking down - apparently this is a common problem here but still hasn't been fixed completely. Whilst the hotel only has 7 floors, if, like my husband you have trouble with the stairs (he has a broken ankle) it would be best to get a room on a low floor. However I did have to argue for this. The room itself was lovely, although air con wasn't brilliant. Executive rooms are much bigger than standard but even the standard rooms are a decent size. Although having my husband have to hop down the concrete stairs on crutches the next morning was not a highlight, This was resolved to my satisfaction by Katie the assistant manager. I would stay again.More
- Free Wifi