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Chesford Grange - A QHotel
Ranked #1 of 7 Hotels in Kenilworth
Reviewed 10 November 2013

Arrived on Saturday afternoon and was greeted by Anton who was very pleasant and very helpful. The room we were given 252 was clean and tidy and there was a bottle of nice wine waiting for us. although there were 2 bath mats under the legs on the bed!!! very strange and very unnecessary.
Breakfast was very nice and the waitress couldn't do enough to help. Food was hot and plentiful.
With the package we bought we received tickets to Warwick castle, if you have never been it is well worth a trip.
After a long day at the Castle we were looking forward to our evening meal, I have to say I was slightly disappointed.
Firstly I felt that the restaurant was cool, secondly there wasn't a particularly big menu and then one of the special was off and nothing to replace it. We were eating at 7 pm how could they have run out of chicken by then? they had also run out of one of the desserts again from a very limited menu. My husband ordered the Eldeflower berry jelly, which was suppose to come with ice cream and lavender meringue well it was spot the berries! then we had to ask for the ice cream as they had forgotten to add it to the dessert and the meringue was practically non existent it was just like gelatin with ONE berry in it. Not very nice at all.People who know my husband will be surprised that he hasn't managed to finished part of his meal as he is not at all fussy.
The good things now because NOTHING is ever all bad.
The grounds are stunning, the gym is good and everywhere is clean and tidy.
Stocks of tea/coffee and biscuits were replenished.
on the whole we had a nice time, I don't think I would have dinner there again not until they made a few changes to the restaurant.

  • Stayed: November 2013, travelled as a couple
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Thank IssyMez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AKFox1, General Manager at Chesford Grange - A QHotel, responded to this reviewResponded 12 November 2013

Dear IssyMez

Thank you for your review and for giving us a score of 4 although you had a disappointing experience at dinner. Your comments will be addressed as this is unacceptable, I am pleased this will not deter you from returning in the future.

As you say, Warwick Castle is well worth a trip and we are also close to Kenilworth Castle and Stratford upon Avon, just go to our website for some great offers all year round including Christmas and New Year.

We look forward to welcoming you back sometime in the future.

Kind regards
Andrew Fox
General Manager

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1,223 - 1,229 of 2,225 reviews

Reviewed 10 November 2013

I ran a conference here last week, have been and run conferences here many times before so know the hotel well.

This time a few things let the venue down:

Double room was so so small, especially felt it this time as I stayed with my husband
Parking - an utter nightmare, yes there is a larger car park at the far end of the hotel but in the pouring rain you really want to find a space that is within sensible distance from the reception with all your luggage
Wifi - terrible, everyone was complaining about it and how flakey it was, by far the worst Q hotel wifi experience I have encountered with their free wifi
Fire alarm going off in the middle of the night but just for a second which was obviously an accident or something but our sleep was still disturbed
Food in the restaurant expensive and at best could be described as 'fair'
Many of my group commented on the hideous smell in the bar which could only be described as smelling like urine. It obviously wasn't but the smell was vile

Staff and service from staff all very good, check in good, conference and banqueting excellent but over all experience was well below par from when I started using the hotel in 2006.

  • Stayed: November 2013, travelled on business
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Thank 170,606
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AKFox1, General Manager at Chesford Grange - A QHotel, responded to this reviewResponded 12 November 2013

Dear 170606

Thanks for posting a review following your recent meeting at Chesford Grange. Naturally, I am very concerned that we did not get it right for you on this occasion. As it is difficult for us to track your stay and meeting through the review perhaps you could contact us directly so we can discuss your concerns.

As you are aware, this is not typical of our normal standards and we look forward to hearing from you in due course.

Kind regards
Andrew Fox
General Manager

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Reviewed 10 November 2013

Stayed at the Chesford Grange for a corporate event. We played games, did quizzes, etc. during the afternoon to "earn" money for a "night at the races". We had a fabulous meal - if you get the chance to stay at a Q hotel, ask for their 3-beef dinner - a small fillet steak - done to perfection, a small cottage pie and a portion of cubed beef - brilliant. Our evening was really fun - probably helped by the fact that our team won and were awarded plaques and medals. Best night out I've had for a while. Lovely bedroom - room 1 - very large 2-double bedded room with sofa in the old part of the house. Thanks to the organisers. Staff were very friendly and we went straight into breakfast this morning without having to wait for a table, great especially as they looked like they were very full. Went for a swim before dinner, although the pool was slightly on the cool side. I'd certainly recommend this venue.

  • Stayed: November 2013, travelled on business
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Thank CarolAAB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AKFox1, General Manager at Chesford Grange - A QHotel, responded to this reviewResponded 12 November 2013

Dear Carol AAB

Congratulations on winning the race evening and it looks like you had a great time. We have received some brilliant feedback regarding the beef 3 ways which our head chef is very proud of and is one of his signature dishes.

We are well known for our friendly customer service and I am glad you experienced this during your stay. We hope to welcome you back very soon.

Kind regards
Andrew Fox
General Manager

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Reviewed 10 November 2013

I never leave these sort of reviews & the mixed reviews on here never fazed me, it depends on how picky you are, but I couldn't help but feel as though I have to do my part to say how brilliant this hotel is. We stayed here thurs-sat just gone for my parents 30th wedding anniversary & it was the perfect break for them. I booked it through secret escapes months ago on a very good deal so I wasn't expecting to be highest on their priority list but the cleanliness of both massive rooms overlooking the landscape & the choice of food on the evening meal, the deal we got did make me feel this weekend as though I was fleecing the hotel out of money! From the moment we walked in & were greeted by Bianca who ran us through everything for the days ahead, everything went without a hitch, even with the rain. We had 2 breakfasts & 1 evening meal at the hotel, every single staff member was helpful and polite & the food was spot on. Both nights there was a blonde non-english lady working on the terrace bar (wish I knew her name, it began with a G, always had her hair tied back) who never stopped smiling & was very attentive to all our orders. Considering there seemed to be about 6 conferences on, it was peaceful & relatively quiet around, no queues anywhere if you pick the right time to eat & drink & very accessible and bedroom equipped for my disabled father.

  • Stayed: November 2013, travelled with family
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Thank HannahCoombe88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AKFox1, General Manager at Chesford Grange - A QHotel, responded to this reviewResponded 12 November 2013

Dear HannahCoombe88

Thank you for such a fantastic review and I am delighted you and your parents had a good stay and the team here helped to make it extra special.

As you rightly say, the Secret Escapes deal is excellent value for money and if you go to the QHotels website there is also good deals and offers all year round bookable directly with us.

Thanks again for giving us a top score of 5 and we would love to welcome you back tomorrow!

Kind regards
Andrew Fox
General Manager

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Reviewed 8 November 2013

A very mixed picture. I was here for a conference. Room 103 was small, though adequate as a single. The door was badly fitting, which might have been ideal for sliding a weekend newspaper under but allowed any noise in the corridor to disturb sleep. The bathroom had my pet hate - a clingy shower curtain. And the bed had the noisiest squeak - more of a squeal, really - every time I moved. The fire alarm going off in the night didn't help sleep either. From talking to colleagues, I think the quality of rooms is variable.

That said, staff were generally helpful, the gala dinner was excellent (it is always difficult to get mass catering right), the meeting facilities good with a large coffee/lunch area, and the location has good transport links. Minor niggles were that a box of conference materials mysteriously went missing (goodbye, £100+ of stationery) and there weren't sufficient staff to cope with replenishing food for over 120 delegates, so people had to wait for food at both breakfast and lunch.

I'd use this hotel for meetings again but I'd check in early when it might be possible to move rooms if allocated one where it will be hard to sleep.

Room Tip: Avoid 103 and others on this basement corridor - small and with badly fitting doors, very squeaky be...
See more room tips
  • Stayed: November 2013, travelled on business
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1  Thank BarbaraHJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AKFox1, General Manager at Chesford Grange - A QHotel, responded to this reviewResponded 12 November 2013

Dear Barbara HJ

Thank you for taking the time to review Chesford Grange following your stay to attend a conference, I am very sorry you experienced some issues but pleased it has not deterred you from using us for meetings again.

However, please be assured all your comments are taken seriously and will be addressed by the team, in particular the door of room 103.

Thanks again and we hope to see you again soon.

Kind regards
Andrew Fox
General Manager

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Reviewed 6 November 2013 via mobile

I was here for a work meeting and overnight stay. Our meeting rooms were well stocked with water and sweets. My bedroom was really nice. Everywhere was very clean and the staff were all friendly. I can't comment on the value for money as I didn't pay for it!

  • Stayed: October 2013
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Thank FloC582
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AKFox1, General Manager at Chesford Grange - A QHotel, responded to this reviewResponded 7 November 2013

Dear FloC582

Thank you for your short but sweet review and it looks like you enjoyed your stay with us for a conference, and yes, we are great value for money! (whether staying for business or pleasure).

We hope to welcome you back again soon.

Kind regards
Andrew Fox
General Manager

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Reviewed 5 November 2013 via mobile

Booked this hotel for a weekend away to celebrate our 28th wedding anniversary. Had never stayed in a Q Hotel before and chose this one for the location near to both Warwick & Kenilworth Castles. We arrived on the Friday evening and checked in quickly and we're given a nice double room that was well equipped and scrupulously clean. After drinks in the bar we had a lovely three course meal in the hotel restaurant, served by a smashing waitress called Rachel. Saturday breakfast was extremely busy and the shortage of staff was an issue, however the food was superb and the selection was excellent. Again, Rachel excelled herself - running around doing the job of three people!
After a wander around the local area we came back to the hotel and spent time in the pool / steam room during the
afternoon. We found the pool quite small but that was okay, loved the heated sun beds! I was disappointed that we couldn't book any spa treatments to have at the same time either on the Saturday or Sunday.
We ate in the restaurant again that night and was sorry to see that Rachel had hurt herself but glad to see that the rest of the staff were really helping her out. The food was very nice again and we had a lovely evening before retiring to the bar.
Sunday breakfast was more sedate than the previous day and the food was just as good.

Overall the hotel was lovely. All the staff were extremely friendly and they couldn't be faulted. I would certainly recommend this hotel to anyone.
After reading reviews on here I do not understand some people. I am sure that some people write bad reviews just to get a reaction. This hotel is worth the 5 stars I have given. Yes, breakfast on Saturday was busy but so what? That's life!

  • Stayed: November 2013
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Thank Fr0gemax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AKFox1, General Manager at Chesford Grange - A QHotel, responded to this reviewResponded 7 November 2013

Dear FrOgemax

Thank you for such a fantastic review just the kind we like! and for giving us a top score of 5. I am pleased you could not fault us and Rachel will be rewarded through our staff recognition scheme.

I hope this is your first visit of many to QHotels as we all have the same standards of friendly and efficient service coupled with great facilities.

Thanks again and we hope to see you again soon.

Kind regards
Andrew Fox
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Chesford Grange - A QHotel

Address: Coventry Road | Chesford Bridge, Kenilworth CV8 2LD, England
Region: United Kingdom > England > Warwickshire > Kenilworth
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Kenilworth
Price Range: £84 - £130 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Chesford Grange - A QHotel 4*
Number of rooms: 218
Official Description (provided by the hotel):
Chesford Grange is a unique hotel based in Warwickshire. The historic charm oozes from every corner, from it's red roofed turrets and Tudor style exterior to the majestic splendour that awaits you inside. The hotel is set within 17 acres of countryside which is ideal for team building or indeed a leisurely stroll. Even though you may feel a million miles away, the hotel is near the M40 and M69, and is just 5 miles from Warwick Castle and 13 miles from Birmingham Airport.The hotel is home to state of the art conference facilities. There are 13 conference and meeting rooms with a total capacity of up to 700 delegates. For relaxation on the night the hotel is home to a relaxing leisure and spa. ... more   less 
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Also Known As:
Chesford Grange - a q Hotel Kenilworth
Chesford Grange Kenilworth
Chesford Grange Hotel
Hotel Chesford Grange
Chesford Grange - A QHotel Kenilworth, Warwickshire

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